Vemma

I am rejecting this response because:The terms of this offer were not adequately explained No email was sent explaining that I had accepted this plan No receipt was sent for this plan (although I did receive a receipt for the one search I performed) I did not make any other searches after the initial one nor did I use any of the benefits outlined.I don't think that the terms of this plan are clearly stated or followed up on Rather it is hidden, unclear when the initial search is performed PeopleFinders does not send any monthly receipts or statements I only found out about these charges when I opened my credit card statement By then I had been charged not once but twice for a total amount of $ I have not used any of these services at any time before or since and believe I am entitled to a full refund.PeopleFinders should look carefully at the way this program is presented and implemented to avoid fraudulent use of the credit card number I provided to pay for the initial search I believe this plan is deliberately confusing and obscure to lure consumers to sign up without their knowledge This way PeopleFinders can collect at least the first two months of fees before the consumer is the wiser This iis an instance of computer fraud and scam schemes

I am rejecting this response because: I saw multiple screens trying to "upcharge" me and tried to be very careful to only order the location searchI did not want or need a criminal background checkI thought I was paying $for the thingI would NEVER have signed up for the $search OR your recurrent subscriptionThis is clearly intended to deceive the consumer and, because of the number of complaints against this company, it is clear they have done this to many, many peopleI want to see where I authorized this and I wish to continue this action and escalate it as far as possibleThis is an unscrupulous company and is not to be trusted

On 02/22/an account was opened on our website onlinePlease clarify if the customer ever went to our website to run a background check and sign up for the memberships

We do not change the records we have on file after a customer signs up for a membership or purchases a productService was renderedAs a courtesy we have refunded half of the priceA refund of $was issued to the customer

We have issued a refund for $and closed the customers account

I am rejecting this response because:I received notification that I had made a purchase, and that it was charged to my credit cardI did not receive notification that I supposedly signed up for a trial membership, nor that or when I was charged for such membership should I not cancel by a certain dateEven if I did sign up for such membership, I have no evidence of it or notification -- which is why I cannot attach anything, because such e-mail or other notice does not existClearly, I was being misled to believe I had only made the initial purchasethis remains a very bad business practice to meDo you have evidence of me signing up? can you please put that forward? Otherwise, I remain to assume that you continued to charge my credit card without authorizationThank You [redacted]

The customer purchased a trial membership on 03/13/There is no record of cancelation by email, online or by phone prior to 03/30/No refund will be issued

At the time of purchase on 1/25/you affirmatively selected to enroll in a day trial to our MembershipThis membership allowed you to receive an unlimited number of:•People Searches – Get the facts you need to find anyone, anywhere•Email Searches – Obtain email addresses, or learn about the owner of any address•Marriage Searches – Find out if a man or woman has ever been married•Divorce Searches – Check the divorce status of any man or woman•Property Searches – Learn about any piece of property, including the current owner and valueYou had the option to cancel this membership trial at any time via your account manager on the website, via email, or via phoneWe did not receive any notification that you wished to cancel this trialThe day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafterPer your request on 5/15/we cancelled the automatic renewal of your membership.Given that members have access to unlimited searching and other features for a monthly fee, our Terms do not allow for refunds but simply allow users to cancel any time to avoid further billingAs we have already made a one-time exception and refunded a membership fee on this account in this time the charges are non-refundable

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me Just wanted to thank you for your help with my recent complaint against PEOPLE FindersIve never filed a complaint against a business and your site helped me feel less like a fly in a trap and more empowered for my voice to be heard.Thanks! [redacted]

On 11/21/we sent an email notifying that removal had been escalated and this would take 7-business daysWe are still withing this time frame

I am rejecting this response because: the report given was not extensive as they sayA simple Google search provided more information, using just a simple search algorithm, than they provided meGoogle search, a free internet search engine, provided more information than a service ,that solely deals with records and public information, provided me

The automatic renewal was mentioned in standard text on each page of checkout and it is the online consumers responsibility to read and understand what they are purchasingYou made an online purchase with our company and, as stated, users may cancel online or over the phoneAs a courtesy we have refunded the most current membership feesDue to the Terms you agreed to and the amount of time that has passed since the other membership fees have been charged, you are responsible for the other chargesAgain, you selected the monthly membership and failed to contact us to cancel for over a yearAs stated clearly and concisely several times on during checkout you were to be billed each month until you cancelled the membershipOur customer service was available to take your cancellation at any time and our phone number is listed each month directly next to the charge on your statementAdditionally, the Terms of Use you agreed to simply state that by using our service you are certifying that you are over eighteen years oldIt does not ask or discriminate if a user is a senior or notFeel free to review the Terms of Use on PeopleFinders.com if you have any other questions or concerns

HelloShortly after having sent the complaint to you, the company moved forward with a full refund I wish to modify this and add their resolution action

Our terms of use state that our services are not refundableWe charge a fee to provide the public record information There are two options when selecting the reportA customer may choose to pay full price for a report or select the discounted price which comes with a trial period of our membershipThe customer selected the discounted priceThey then did not cancel out of the trial periodAs we state on the site if you do not cancel within the trial period you will be charged for the membershipWe have canceled the membership so that there are no further billingsWe do see that the customer called and spoke with our customer care departmentWe offered a refund to them during that call and they declined our offer, there for we did not issue itHowever, we will now refund the $for the reportWe won't be refunding the membership feeThe customer was explained that during the phone call, and our policies are also listed on our website

We were not able to find an account using the information you suppliedAdditionally, we searched through our phone system using the two phone numbers you provided in order to review the phone calls you referred to and found that they have not called into our call centerIf you believe you are contacting the correct company please provide the e-mail you used to create your account on PeopleFinders.com or provide any additional phone numbers you may have called from

We have already spoken to the customer today and informed him that there are no such charges in this account since 02/18/Please confirm if there is another email address

We give customers a free days of serviceIf they do not cancel before the end of the trial period they then are billed for the membership feeThis is stated at the time of purchaseThe customer agreed to this before checking outThey clicked to agree to the Terms of UsePer the terms of use on the website months that have already been billed are not refundableHowever, we have canceled any further renewals, there will be no further billings per the customer request

I didn't expect a crappy company like them to do the right thingIt was my faultI should have looked at their reviews before purchasingI would have seen that they only received one star, and I'm betting that they received that one star because it is the minimumThank you for your assistance

We have reviewed our files and found a ticket with our IT department to remove this listingWe apologize for any delay they are working to resolve this issue and suppress your records from appearing in this directoryThank you for informing us the listing still appears and please allow at least one more business day for the changes to reflect online

I am rejecting this response because: on peoplefinders.com home page there is no mention of refund or that a refund is not available I thank you for the $refund but I would like a total refund just like any other company in this country would do if a costumer was unhappy with there purchase