Vemma

We are unable to locate an account under the email address providedPlease reply with the email address the account was opened with

We have reviewed your account and found that you purchased a Background Check Report at a discounted price of $The reason this is discounted is because it comes with a three day trial membershipIf cancelled within three days you will be billed $for the trialIf allowed to renew you will be billed $for the membershipWe received your cancellation via email on 6/4/therefore you were billed $for the trial on the fourth dayThis does not negate your initial purchase of $for the Background Check ReportThe charges are non-refundable per the Terms you agreed to on PeopleFinders.com

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

I am rejecting this response because: I attached my original email response from PeopleFinders when they received my request to close my accountI used their account to locate some relativesI no longer need this account - I am not using their service and do NOT want to be billed for services I do NOT use or want or need

As a single Background Report on PeopleFinders.com is $we will refund the difference at $as a one-time courtesyThe remainder of $for a Comprehensive Background Report will be this customer's responsibilityPlease allow 3-business days for this to fully process

After my initial call to peoplefinder's I asked to speak with a manger One did call back and offered me an additional month credit (That is a change from my original complaint) I was charged for Jan., Feb., March and April They initially agreed to credit back April, March then later added in Feb My bank is looking into it as well under unauthorized charge So at this point, I am looking for January for $as well as having them remove my credit card info from their server.I feel there is a ton of people saying the same thing on the Internet I almost feel like they hope people won't notice Does not seem right

A supervisor called the customer on 2/22/and there was no answerWe left a message on their voicemailWe refunded them in the amount of $We can only provide the general public with access to Public RecordEmployment records are not open to the public, those are not included in our reportsThe customer ran a Background Report on [redacted] for $This service was renderedPer the Terms of Use there are no refunds on our productsThere is a Link to our Terms of Use on our website

The information we provided is from public recordAs we state on our website this information is provided as-isService was rendered Our records show the customer also used our service in 2014, the service was rendered, however they requested a refund at that time as wellOur Terms of Use state that this information is self reported public record Per the Terms of Use that the customer agreed to during check out, this product is not refundable

Please note that the account you are referring to here is with PeopleFinders.com and not PeopleFinder.comAt the time of purchase on 7/1/you chose to receive a discounted price for your report in turn for signing up for a three day trial to our servicesThis membership allowed you to receive an unlimited number of searches and other services for a monthly feeYou had the option to cancel this membership trial at anytime via your account manager on the website, via email or via phoneWe did not receive any notification that you wished to cancel this trialThe day trial had ended; therefore, you were charged the membership fee on the fourth day and for every month thereafterWe, PeopleFinders.com, received your initial cancellation request over the phone on 9/28/and your account was closedYou have not and will not be billed any further after that dateWe have no record of a previous contact from you online, via email or over the phoneWe have already asked that you provide any previous cancellation confirmation you have with our companyFeel free to provide that information through this Revdex.com complaint as wellAs our service grants access to unlimited searches and other services for a monthly fee, our terms do not allow for refunds and simply allow users to cancel at anytime to avoid future billing

The customer had signed up for two membershipsWe have refunded the $24.95, there will be no further membership renewals

The customer was shown what product they would be purchasing before their card was billedThey had selected to order a full background report on [redacted] That product is $Because the service was rendered, there will be no refund

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me *My information has been removed from their website**

The website clearly states that the product selected comes with a membershipAs the Terms of use state the product is not refundableServices were renderedHowever, we will refund the most current months billing of $on 12/18/There will be no further billings

the customer signed up for two trial memberships onlineThe PF Rewards Trial was not canceled online or by phoneNo refunds will be issued

The customer came to our self service web site on 03/30/and purchased a $background check membership then proceeded to run a background reportNo refund will be issued

Directly after your checkout on 7/20/2015, you were presented with a full-page offer for a three day trial to our membershipOur records show you affirmatively selected to sign up for a day trial to our MembershipYou had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phoneWe did not receive any notification that you wished to cancel this trialThe day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafterPer your request here, and as a onetime courtesy, we will grant one refund for the most current month of membership Please allow 2-business days for the refund to process back into your credit or debit card

The system logs do not show the customer logging into their account and canceling a membershipWe also do not have a record of them calling or emailing us for assistanceWe show a charge of $on 11/26/We went ahead and canceled the membership and issued them a refund of $There will be no further billings

Thanks Revdex.com, peoplefinders finally removed me from their database Thanks for your assistance in this matter The case may be closed

I am rejecting this response because: it is completely untrueI never contacted this company whatsoever to request their servicesI have no idea how they claim I didIf they took my money without making sure first it was me who was requesting their services, it is not my fault, therefore is not responsibility.I am outraged at their response that I accepted these charges.I would like them to give me a written statement where it shows how many times I used their website during those monthsIf I accepted to pay them $a month, surely I used their website, I would be stupid to pay them money and not take advantage of their services.They are liars and scammers[redacted]

I am rejecting this response because: The company leads you to believe you are paying for a phone number and then lures you into a membership that needs to be cancelled This is deceiving and very miss-leading especially for senior citizens on a limited budget Who would pay $a month for a telephone number directory? I may not have read the luring script as I was in a hurry to get the number, however, when I realized the trap, I called immediately I only used their service once and never will use it again and $is a big expense for one number and no additional services rendered Especially when it is done in a deceptive way!