Vemma

Hello, we are unable to pull up your account using the email address on this messageDid you use a different email address when you made your purchase on our website?

We have received your complaintThe customer made a purchase on 03/for one background reportThen a different background report was ran under the membership for $The membership was usedPer our Terms of Use that is agreed on at the time of purchase we do not issue refundsWe will no be issuing a refund for $

The customer agreed to the trial membership during the purchase and did not make an attempt to cancel until 06/02/Per our Terms of Use, no further refunds will be given

This is the first time I can recall paying too much for any product or service and not being compensated for the overcharge I normally look closely at terms of payment to make sure the product or service matches the payment I used the Peoplefinder service one time and was willing to pay the expected cost of $which showed on my Visa bill as two separate charges of $and $ It was clearly not my intention to sign up for an ongoing $monthly service From their response and the presentation of their payment terms, the intention of Peoplefinders is to trick individuals into signing up for the $monthly billingPlease let me know what steps are necessary to recover the full $I plan to lodge a complaint with the Sacramento District Attorney regardless of whether or not Peoplefinders refunds the full $Thank you again for your response I will be watching closely for any communication on the subject [redacted] [redacted] [redacted] [redacted] ***

I am rejecting this response because:I was called by the business and told that they would send to me the sources by email which they have not done as yet which is different than the reply to you

I am rejecting this response for this reason:Although I am grateful that the Revdex.com’s influence has helped me to get a refund of some of my money (four out of months, and another month as a direct response to my complaint to the company), I believe the company is misleading customers by not making it clear that a subscription is being taken out and not just a one-time service To be as objective as possible about this complaint, after cancelling the "subscription" I was not aware I had initiated, I went back to the PeopleFinders web site to try the process again from the beginning Try as I might, I was NOT able to find ANY note that by initiating a search for information an annual subscription was about to be committed to No tiny fine print, no check box, NO evidence that a subscription was in the works and not a "free" individual person search I have come away with the belief that the company is participating in deceptive practices that are considerable worse then bait and switch practices In fact, their practices seem to be fraudulent As such, I think the proper reaction from the company should be a full refund of all fees improperly charged

I am rejecting this response because: THEY PROMISED MY ACCOUNT WOULD NOT BE CHARGED!! SEE BELOW A COPY OF THIER EMAIL SENT TO MY EMAIL: Reverse Phone Report for [redacted] PEOPLEFINDERS.COMPEOPLE SEARCHREVERSE PHONE LOOKUPCRIMINAL RECORDS Hello, [redacted] You requested: [redacted] We performed additional searches to locate the information you requested for [redacted] Jun PeopleFindersPEOPLEFINDERS.COMPEOPLE SEARCHREVERSE PHONE LOOKUPCRIMINAL RECORDS Hello, [redacted] You requested: [redacted] We performed additional searches to locate the information you requested for [redacted] We are sorry, but we were unable to find any recordsSince we were unable to locate this record, you were not charged for this Reverse Phone ReportAnother Way to Find PeopleRecords that go back up to years! Try our People Search Membership, which allows you to obtain available phone and address information for anyone you search onYou'll receive unlimited searches for the duration of your membership!

I am rejecting this response because: The terms weren't clearly explained at the beginningThe report has many errors and why am I paying for an incorrect report?

The customer was not told that we can email sources of public informationWe only report what is listed in public recordsThe information can be removed from our website under Contact Us at www.peoplefinders.com but this does not remove this information off of public records

I am rejecting this response because:The statement that they "clearly and conspicuously" relate that my credit card will be billed until I cancel is a load of horse crapIf it was there it was not clear apparent that I was signing up for anything more than the limit three months that I thought I wasI cannot recreate the sign up page as an attachment to prove this but they are relying on this deception to bill people for services that are NOT clear and conspicuousEven if I don't get my money back, they should be reported to the attorney general for deceptive business practices

At the time of purchase on 6/11/you chose to receive a discounted price ($0.95) for signing up for a day trial to our MembershipThis membership allowed you to receive an unlimited number of:•People Searches – Get the facts you need to find anyone, anywhere•Email Searches – Obtain email addresses, or learn about the owner of any address•Marriage Searches – Find out if a man or woman has ever been married•Divorce Searches – Check the divorce status of any man or woman•Property Searches – Learn about any piece of property, including the current owner and valueYou had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phoneWe did not receive any notification from you that you wished to cancel this trialThe day trial has ended; therefore, as stated during checkout, you were charged the membership fee ($24.95) on the fourth day and for every month thereafterPer your request over the phone on 8/18/2015, and as a onetime courtesy, we have granted one refund for the most current month of membership Please allow 2-business days for the refund to process back into your credit or debit cardThe previous charges are non-refundable per the Terms you agreed to

The customer purchased the report and $membership on 06/20/Refunds have already been issued for $X No further refunds will be issuedPer our Terms of Use the customer was responsible to cancel the membership ,which was canceled until 04/13/

At the time of purchase you chose to receive a discounted price for signing up for a day trial to our MembershipThis membership allowed you to receive an unlimited number of:•People Searches – Get the facts you need to find anyone, anywhere•Email Searches – Obtain email addresses, or learn about the owner of any address•Marriage Searches – Find out if a man or woman has ever been married•Divorce Searches – Check the divorce status of any man or woman•Property Searches – Learn about any piece of property, including the current owner and valueYou had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phoneWe did not receive any notification that you wished to cancel this trialThe day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafterPer your conversation with a supervisor on 9/9/2015, and as a onetime courtesy, we have granted three refunds for the most current months of membershipPlease allow 2-business days for the refund to process back into your credit or debit cardWe have also cancelled your membership

We are unable to locate under the email or the customers namePlease provided the email address that was used to open the account

PeopleFinders has access to billions of public records, including the most recent and 40-years worth of historical dataThis allows us to provide information about most every person or business in the United StatesPublic records are created from a variety of sources, including phone directories, property records, birth and death records, magazine subscriptions and voter registration cardsAlthough PeopleFinders provides public records, we do not create or modify them in any wayWe are only able to display the information provided in each record, so we cannot guarantee their accuracyNew public records are created every day, so PeopleFinders is always able to offer the most up-to-date and accurate information possible; however, this information must be publicly reported by the personAt the time of purchase on 12/8/you chose to receive a discounted price for signing up for a day trial to our MembershipYou had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phoneWe did not receive any notification that you wished to cancel this trialThe day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafterPer your initial request over the phone on 8/3/2015, and as a onetime courtesy, we have granted one refund for the most current month of membership There are no further courtesy refunds available on your account

I am rejecting this response because: bait and switchThe merchant claimed to definitively have the information strictly to get the paymentOnce the merchant got payment, suddenly they claim they are being "paid to do a search." They need to inform the public BEFORE the public submits payment, they are doing the search- not get payment by claiming to have informationThis is fraudI am going to contact an attorney to see about a class action law suitThe site is set up so that you do an initial search yourself submitting name and reverse phone information and peoplefinders.com will say whether or not they have the information requestedIn this particular case, they indicated the information requested would be given once payment is madeSPECIFICALLY STATED: WE HAVE THE INFORMATION YOU REQUESTEDI then made paymentThey then said, " We do not have the information you requested"This is a no-brainer bait and switchBased on this, I want my refund, and this site needs to be shut down for FRAUD

Received your letter dated February 5, pertaining to People FindersFirst of all, I believe the employee of the company thought they could get away with charging $+$& $As you can see, attached copy shoes I believed to accepting card purchase of $which was requested The other charges were unknown to me, as I stated previously, in my complaintSo, why would someone do this? A misunderstanding? No And, make a note that I never received any reportReason I caught this Let’s say, perhaps, People Finders learned they cannot cheat an educated Consumer I wish to close this complaint, as satisfactoryIf you desire additional information please let me knowI will also advise the other services in receipt of ‘complaint letter’ that this case is closedThank you for your serviceCordially yours, [redacted]

The customer called in to customer care for assistanceDuring that call they were reminded of the Terms of Use they agreed to at the time of sign upThe $was for month of service and will not renew as the membership has been canceled per requestThe product is not refundable per the Terms of Use

Our website stats our coverage of divorce recordsNo refund will be issuedWe have already offered another free search

I am rejecting this response because:your website is set up to confuse consumers on what they are choosing to pay or not pay