Vemma

The customer was refunded $on 03/22/alreadyPlease close this complaint since this as already been resolved

We have reviewed your account and found that directly after your purchase of $for a Public Records Report, a full-page offer was displayed for a three day trial to our MembershipOur records show "Yes, sign me up" was affirmatively selected instead of declining the offer directly below We did not receive cancellation within the three day trialTherefore, $was billed on the fourth dayPer this complaint, and as a onetime courtesy, we will refund the membership feePlease allow three to five business days for this to reflect on your account

I am rejecting this response because:perhaps now there is a disclaimer or the URL has been updatedI read the terms and no mention of a cancellation fee was provided

I am rejecting this response because: I didn't get what I paid for so I deserve a refund

There was an extensive background report that was purchased for $and $to be emailedThere are no further charges receivedNo refund is due per our Terms of Use agreed to at the time of purchase

The charge of $is for PeopleFinders Rewards programThe PeopleFinders Rewards program allows you to receive discounted prices on the many of the reports offered on our websiteThis extra service is presented to our customers through a full-page offer directly after checkoutUsers may either accept or decline the offerPeopleFinders Rewards members also have access to- [redacted] Free self-background checks every month [redacted] Free family safety alerts show registered sex offenders in your neighborhoodThis allows you to get discounts on the different reports offered on our websiteWe did not receive notification that you wished to cancel this within your day trial period, therefore you were billed $Per your online request on 7/22/2015, and as a onetime courtesy, have refunded one charge of $for the most current month of membershipThere are no further refunds available

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to meActually,Peoplefinder's response is anything but "satisfactory " to me, however, I am going to accept this response simply because I do not wish to pursue any further correspondence with this company Peoplefinder's is a typical scam artist company that takes advantage of people who fail to read the fine print They also make it nearly impossible to terminate the "subscription" once someone realizes that they are paying $24.95/month for the "subscription "I hope enough people complain about their underhanded tactics and extremely rude customer sevice managers and someone puts a stop to this fraudulent and unprofessional businessThe sooner this company is shut down , the better.Thank you Revdex.com for your help in this matter

The customer's initial purchase was a Background Report on [redacted] for $This product came with a day trial period of our Background Report MembershipThe customer then ran another report on [redacted] and was not billed for it, since they were using the trial membershipThey did not cancel within the days, therefore they were billed the membership fee as the website statesAs a courtesy, we have refunded $todayThere will be no further renewals

I am rejecting this response because: I do not care there sales pitch does not say what they are saying now there website also steers people to pay for another service that is not necessarily factual either very misleading my next step would be the state attorney general complaint department...thank you Revdex.com

We have issued a refund of $for the six month membership the customer had purchased

To fulfill your opt out request you will need to follow the automated process onlineFor your convenience, below is a direct link to the opt out page[redacted]

This information is contained in public record data basesWe do not enter in any information, we only show what is already provided in public recordWe have started the opt out process for this personPlease allow days for the request to be completedIt will be completed in the order the opt out was received

I am rejecting this response because: I mi only ran those reports which were of my family to see if any of the info was right it was not correct how do you mention me running reports but fail to mention that they were family members and my husband I want a refund or I will have no issue taking you guys to court since my cousin is a lawyer I did not get what I paid for and your information is wrong

At the time of purchase we state that the Membership is $a month, however if you cancel within the day trial period you are only billed $for it at the time of cancellationThat charge is validAs a one time courtesy we will refund the $for the report the customer was unhappy with

I am rejecting this response because: they failed to refund all of my money and they continue to use an illegal method to charge credit cards I indicated to them that I would be writing a letter to the State of California alleging non-compliance with California's auto-renewal law, among other laws I appreciate the efforts of the Revdex.com; you all are terrific, but this is really not about $ This is about a company who lures internet traffic to its website (I never typed in Peoplefinders.com) and engages in practices prohibited by the State of California to hook unsuspecting users into use their services once and then charge them each month until the customer "catches" it The customer calls the company's "800" number to get an explanation of the charge and then they refuse to cancel the accounts.They are correct about the initial $charge I misremembered It also does not matter I agreed to the initial charges on my credit card in August! I did not remember the specific amounts, but I am not contesting that transaction.Either way, you do not need to worry about it I will bring it to the attention of the State This company is very slippery and I understand Forbes recognized them as being very profitable No one should profit from an internet version of the bait and switch

I am rejecting this response because: I did NOT sign up for a monthly membership and I contacted them via email appeared, Please provide documentation supporting me signing up that has my signature on it as I know for a fact I did not sign up for a monthly membership I've tried being patient with this company, I've used them three times in the past and each time I do this happens! I will never use them again and their reputation for this precise type of activity is documented in nasty comments by hundreds of consumers They are extremely deceptive I will dispute this charge with my credit card if that's the route I need to take I received no membership email, nothing detailing any membership, etc AT ALL!

Our records show the account was created on 2/15/An order for a search was placed, registration information was provided including the billing information and the checkout was completedAt the time of purchase you chose to receive a discounted price ($0.95) for signing up for a day trial to our MembershipThis membership allowed you to receive an unlimited number of:•People Searches – Get the facts you need to find anyone, anywhere•Email Searches – Obtain email addresses, or learn about the owner of any address•Marriage Searches – Find out if a man or woman has ever been married•Divorce Searches – Check the divorce status of any man or woman•Property Searches – Learn about any piece of property, including the current owner and valueYou had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phoneWe did not receive any notification that you wished to cancel this trialThe day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafterWe have reviewed your account and found that you successfully logged in and closed it entirely on 5/24/The most recent membership fee of $was refunded because you would not longer have access to the servicesThe previous months are non-refundable per the Terms you agreed toUpon reviewing the phone call you are referring to we found that this was explained and you were offered a supervisor's voicemail in order to receive a call back as they were currently unavailableYou declined to leave a voicemailIn conclusion, you will receive one refund of $as a courtesy, your account is closed and there will be no further automatic billing

The customer called on 09/and we have already issued a refund for $

The customer purchased a extensive background checkThe website states in a pop up menu the coverage for divorce recordsNo refund will be issued

The customer received the reverse phone search that was billed at $and $The customer also signed up for a basic membership online for $on 05/19/Which was canceled by phone on 05/21/The customer is not due a refund since he received the information and signed up online