Vemma

I am rejecting this response because: What People Finders has told you is untrueI have bank records that show peoplefinders.com has been charging me $every month since January 20, which can be seen in the copy of these charges I have attachedAs I stated in my complaint, People Finders started charging me $every month after I had agreed to pay a one time charge of $in December of to look up a phone number that had been calling me.People Finders sent me an email today 02/29/saying they are refunding the last charge of $that was charged this month, and nothing else about refunding any other charges

I am rejecting this response because: I would have never purchased the service if it said that they had no records found at the beginning of the process after I gave them my money thwy all of a sudden have NO RECORDS OF WHAT IN LOOKIBG FORSo you just take my money and tell me about a pop up there was no pop up abd at the same tine thwre wasn't even a secrion for thw info I was looking for they just ripped me off a I sidnt even have the service for a hour abd when I called thw young lady said she would run a search and when I said Mississippi she said she would cancel the membership because the state of Mississippi dont show ANY DIVORCE RECORDSTHIS IS A RIP OFF ABD I WONT STAND FOR THIS

I am rejecting this response because:Thank you for refunding me $ I appreciate that However, you took me for $through Classmares.com I thought I had Xed out of it before a final acceptance, but that was not the case In fact, I did not even use it because I did not know I had it Please refund that amount, also Thank you

We do not state that the service is freeWe state that there is a day trial period of our membership If the customer does not want the membership , which is $a month, then they can cancel it and only pay $for the days of usageIn this case the customer purchased a Background Report on Joy Ludwig for $This service was renderedThey purchased that report with the trial membershipSince they canceled the membership they were not charged the $monthly fee, they were only billed the $for days as the website statesThere will be no refund per the terms of use and service rendered

Our website states that there is a $cancelation fee for the membership trialPer our Terms Use no refund will be issued

We have submitted the opt out requestPlease allow hours for this request to be processIt is also possible to opt out on our website

The PDF provided refers to another product available on the websiteThe customer was require to check the box acknowledging the Terms of Use on the checkout page

As our Terms of Use state the information on our website is aggregated data from Public RecordBecause it is public record, this information not 100% guaranteedWe are not able to provide the requester with the source of information other than public record.The requester can opt out of our website, but we cannot edit any information or provide an exact source

We have reviewed your account and found that on 7/18/instead of purchasing a single Background Report at $you chose to receive a Background Report at a discounted price of $The reason this product is discounted is because it comes with a three day trial membershipIf cancelled within three days you will be billed $for the trialIf the trial is allowed to renew it would have renewed at $per month for the membershipYour original purchase of $is not affectedWe received your cancellation online on 7/18/2015, within the three day trial period, therefore you were billed $for the trial on the fourth dayAgain, the cancellation does not negate your initial purchase of $for the Background Report

Thank you , we will be calling soon

The customer agreed to the charges during the purchase processNo refunds will be issued

I am rejecting this response because: While I appreciate PeopleFinder's courtesy and willingness to refund my December payment, I believe that they should do more I am an educated man and would not have agreed to a monthly service that I have no need for I was attempting to find contact information for one person one time and the fact that PeopleFinders has almost complaints against their billing practices suggests to me that the website could be more straightforward $seems like a great deal of money for a phone number that did not work The $collected in October should be sufficient and fair payment for contact information for one person, one time If they check their records, they will see that no additional inquiries were attempted If PeopleFinders would be willing to refund an additional $for the month of November, I would consider this matter settled equitably Thank you - [redacted]

We have reviewed your account and found that on 7/30/instead of purchasing a single People Search Report at $you chose to recieve a People Search Report at a discounted price of $The reason this product is discounted is because it comes with a three day trial membershipIf cancelled within three days you will be billed $for the trialIf the trial is allowed to renew it would have renewed at $per month for the membershipWe received your cancellation over the phone on 7/30/2015, within the three day trial period, therefore you were billed $for the trial on the fourth dayThe cancellation does not negate your initial purchase of $for the People Search ReportWe are sorry that you did not receive the results you were hoping forWhen you order a report, our system searches through billions of public records and collects every piece of relevant informationPeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific resultWe are unable to provide a refund, but we will be happy to offer you a free search to help you find the facts you needPlease review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies

I am rejecting this response because:Within the day trial period I cancelled on line as they directedAfter continuing to be billed I called the customer service line where it directed me to cancel on lineAfter discovering I was still being billed for the account I called again and was directed again to the website where I followed closely their directions to cancel on lineThe next month I was billed again and then called my credit card company to stop paymentI then received an email to contact the customer service representative and when I called and spoke to [redacted] she stated that she could see that I didn't use the product but could only credit me a portion of the monthly payments and that I would have to go to her supervisor to get credit on the restAfter several days I was able to get in touch with her supervisor, [redacted] I believe, who was very rude and stated that she agreed that she could see that I did not use the product but refused to credit me the entire amountThis is obviously a company with unethical billing procedures who trap customers into a forced billing and state that they never canceled on line - I guess my cancelation was lost in the black hole of the internetNot until I called my credit card company did I get any response/cancelation!!!

I am rejecting this response because: HelloAs we discussed this past Friday, please reopen my Complaint # [redacted] submitted on 10/8/11:07:AM against Peoplefinders.com.As I mentioned over the phone, the directory listing I filed the complaint over had still not been removed as I had requested almost a month agoI was told at that time that it would take 7-daysWhile a I believe the person who I am in contact with at Peoplefinders.com is trying to honor my request, the information still had not been removed as of Friday afternoonI was told by that Peoplefinder's representative to give it a little more time and that their IT department was now actually working on my requestAs soon as the requested directory information is removed, I will then close my complaint as resolvedThis should occur some time this upcoming weekAgain, please reopen my Complaint until this matter actually has been resolvedShould you require anymore information, you can contact me at [redacted] .Thanks Again, [redacted]

Your site clearly states that there is a fee to view results

As stated on the description of the Background Report + Trial product you selected , if cancelled within three days you will be billed $for the trialIf the trial is allowed to renew it would have renewed at $per month for the membershipYour original purchase of $is not affected by cancelling the trialWe received your cancellation over the phone on 8/14/2015, within the three day trial period, therefore you were billed $for the trial on the fourth dayAgain, the cancellation does not negate your initial purchase of $for the Background ReportAs a one-time courtesy, the $fee was waved per your request over the phone on 8/14/Please allow 3-business days for this to process back to your credit cardWe are sorry that you did not receive the results you were hoping forWhen you order a report, our system searches through billions of public records and collects every piece of relevant informationPeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific resultWe are unable to provide a refund, but we will be happy to offer you a free search to help you find the facts you needPlease review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies

The customer did not make a purchase for $under the email providedPlease provide the correct email address or direct the customer to review his credit card records regarding what company this charge was made under

At the time of purchase you chose to receive a discounted price of $for signing up for a day trial to our MembershipYou had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phoneWe did not receive any notification that you wished to cancel this trialThe day trial has ended; therefore, you were charged the membership fee of $on the fourth day, and for every month thereafterThe charge of $is for PeopleFinders Rewards programThis allows you to get discounts on the different reports offered on our websiteWe did not receive notification that you wished to cancel this within your day trial period, therefore you were billed $You stated that you have already contacted your bank or Credit Card Company and filed a disputeOften, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refundPlease allow time for your financial institution to review the charges for validityUsually this process will take a few billing cycles and they will notify you of the outcome via mailYou will now need to follow their policies and procedures regarding these charges

I am rejecting this response because: According to some of their email communication from the business they have acted in a very manipulative wayI don't trust their commitment and what they say