Vemma

The customer emailed us for a refundWe communicated that per the Terms of Use there would be no refundThe reason being is on our website we state that the information we hold is Public RecordIt is not guaranteed to be 100% accurate as it is self- reported public information. We do not
guarantee the results, we simply charge a membership fee to access the public record data base

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me"This complaint was resolved. The business gave me a full refund.Thanks You, *** "

When we pull up the account using the email address provided, we only find one charge for a People Search in the amount of $that posted on 11/04/Did the customer create another account with a different email address?

I am rejecting this response because: They are in violation of FCC Laws for posting a cell-phone number on the Internet and violating my privacy. This is
considered by the US Attorney General and felony Invasion of Privacy and Identity Theft. They are sell my personal information without my expressed consent. Public information is one thing but private and personal information is another. They have linked the information to my family members personal information to my personal and private cell-phone number. they will also remove all the associated information connected directly to it. PeopleFinders is well aware of this and has not responded to my previous requests by removing all the private and personal information associated to my cell-phone number and I will accept nothing less and it will be done immediately IAW Federal Law, not in hours. They are also aware of woh I work for and are violating two Federal Acts which have been reported to the FBI. I will accept nothing less than immediate and complete removal along with a permanent opt-out from theirs and associated websites. Best Regards ***

We may have been able to rerun the report for the customer but at this time the customer has stated that the charges will disputed the bankPlease let us know if we van be of further assistance

the product the customer ordered was $for a People Search on *** ***The service is not freeService was rendered for that productThey received that product at a discounted price because at the time of purchase they selected to sign up for the day trial period of the membership in
which unlimited people search reports can be runIf the customer cancels within the days they are not charged the monthly feeIf they do not cancel then the membership goes into effectThey may cancel at anytime online, by email or by phoneAs the Terms of Use state months that have already been billed are not refundableHowever, we will issue a refund for the current months billingWe are refunding $and $There will be no further billings

Our system records show that our supervisor called, but received voice mailThe customer then emailed in and we responded letting them know that at the time of their purchase they agreed to our memberships Terms Of UseWe have canceled the membership, there will be no further billingsWe have
also issued additional refunds todayPlease allow 5-business days for these refunds to post to the customer's accountWe also note that the customer has contacted their bank to dispute the charges. There will be no further refunds on past membership billings

Our records come from public records Public records come from hundreds of different sources and there is no why of knowing exactly where the information is coming from

The customer used the membership to run background reports.The membership was billed on 08/20/The customer logged into their account and canceled it on 08/21/There will be no further membership renewals since that datePer the Terms of Use on our website memberships that have already been
billed are not refundable

I am rejecting this response because: No I signed up for a one time search for under a dollar and had a monthly subscription added without my knowledge which subsequently has cost me nearly $

I am rejecting this response because: I never used this service

Public record information is not free on PeopleFinders.comWe offer a preliminary search prior to purchase which will indicate what information is available upon purchase for each listingWe offer this to ensure that you are fully aware of what information you will receive upon making a purchase
At the time of purchase you chose to receive a discounted price ($19.95) for signing up for a day trial to our MembershipYou had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phoneWe did not receive any notification that you wished to cancel this trialThe day trial has ended; therefore, as stated on each page of checkout, you were charged the membership fee ($24.95) on the fourth day and for every month thereafterThe charges of $is for PeopleFinders Rewards programThis allows you to get discounts on the different reports offered on our websiteThis extra service is presented to our customers through a full-page offer directly after checkoutUsers may either accept or decline the offerOur records show you affirmatively selected to enroll in PeopleFinders Rewards by clicking "Yes, sign me up for PeopleFinders Rewards..." instead of declining the offerWe did not receive notification that you wished to cancel this within your day trial period; Therefore, as stated next to the required checkbox clicked by you, you were billed $on the eight day and every month thereafterPer your initial request on 8/19/2015, two months after the memberships were initialed, we cancelled the automatic renewal of your membershipsThe charges are non-refundable per the Terms you agreed toYour memberships will expire at the end of this day period and you are free to enjoy all the benefits of the service until then

I am rejecting this response because:Now listen one more time if you look at Peoplefinders previous statement they claim I had purchased the membership the sametime I purchased the 3day trial ,Which is false,,,Then PeopleFinder claims that they send out a Email and if I don't respond to the Email then automatically they take the Membership fee off My card.....NOW LISTEN N LISTEN WELL PUT MY $$$$ BACK ON MY CARD ALL YOUR DOING IS GIVING ME THE RUN AROUND JUST LIKE THEIR WEBSITE DID

Per our Terms of Use agreed to at the time of purchase the background check is non refundableNo refund will be issued

I am rejecting this response because: I did cancel immediately They refuse to acknowledge that I did so You can readily see that they have numerous similar complaints

I am rejecting this response because:customer care was rude and nonresponsive

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
Thank you*** ***

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. I never got the chance to leave a message for anyone .The person I talked to didn't give me the optionI had asked over and over to speak to someone personally and the person told me there was no one there to help meI even asked to talk to *** ***So therefore this matter is not completed

I am rejecting this response because: the account email is ***

I am rejecting this response because:yes I used the account under ***