Vemma

I am rejecting this response because: this company is ripping off consumersThe computer forces you to obtain the membership you have no choice Also they don't tell you that you have to call them to cancel the scam the same day You think you are cancelling g when you click on the cancel membership but they know most people will not call because they think by clicking on the button the membership has been cancelled Put these ss out of business

Thank you for proving us with the direct URL link to your informationWe have started the process to have this link removedPlease allow 7-business days

We have reviewed your account and found that on 5/7/instead of purchasing a single Background Report at $you chose to recieve a Background Report at a discounted price of $The reason this product is discounted is because it comes with a three day trial membershipIf cancelled
within three days you will be billed $for the trialIf the trial is allowed to renew you would be billed $for the membershipWe received your cancellation online on 5/7/2015, within the three day trial period, therefore you were billed $for the trial on the fourth dayThis does not negate your initial purchase of $for the Background Check ReportThe charges are non-refundable per the Terms you agreed to on PeopleFinders.com

I am rejecting this response because: The Terms of Service states that "If you cancel a longer subscription term membership you may receive a pro-rated refund based upon any full months left on your term." I have full months left on my term and according to the Terms of Service, which I agreed to, Peoplefinders.com has the ability to refund the remaining months left on my subscription, but is refusing to do so. I think it is very bad business practice to make a consumer agree to a Terms of Service and then the company chooses not to abide by the same termsI am still requesting a refund of the months left remaining on my subscription $x = $

A extensive report was provided to the customerNo refund will be issued

The customer came to our website on 02/11/and purchased a background membership for $and signed up for PF Rewards membership for $at the same timeAt the time of check out the customer would have to approved before the transaction was processedNo refunds will be issued since
the customer approved these charges online

we have issued one more refund in the amount of $There will be no further billings

At the time of purchase on 9/21/you chose to receive a discounted price for signing up for a day trial to our MembershipYou had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phoneWe did not receive any notification that
you wished to cancel this trialThe day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafterPer your online request on 6/14/we closed your account and, as a onetime courtesy, we will grant one refund for the most current month of membership at $24.95. Please allow 2-business days for the refund to process back into your credit or debit cardThe charge of $is for PeopleFinders Rewards programThis extra service is presented to you through a full-page offer directly after checkout on 9/21/Our records show you affirmatively selected to enroll in this additional membershipThis allowed you to get discounts on the different reports offered on our websiteWe did not receive notification that you wished to cancel this within your day trial period, therefore you were billed $on the eighth day and for every month thereafterAs a onetime courtesy we have refunded one charge of $for the most current month of MembershipPlease allow to business days for this credit to reflectWe find no record of a cancellation prior to 6/14/2015 therefore there will be no further refunds on your account

Our website states that there is a trial period of our membership that goes alone with the product the customer purchasedIf the customer decides to keep the full month of the membership the price is $a month, if they cancel within their trial period it is only $for days of service
However, as a courtesy we will refund the $fee for the customer

We apologize for the confusionWe also cannot find the account using the name or email address you providedWe need to find a way to find the charge to investigate further and refund if necessaryWe don't want to ask you to provide any credit card information hereIs there a phone number we can call you at to see if we can find the transaction using the credit card that was charged?

The unsubscribe links do not workPeople finders had no business emailing me spam in the first placeMass spamming emails is illegal .My compliant goes against them mass spamming
emails via data mining, purchasing, or using 3rd parties to illegally obtain email lists to spamI want assurance this company will never ever email me again

The customer signed up for the membership at the time of their initial purchaseThe membership can be canceled by logging into their online account at any time, by calling customer care or emailing. The customer did call into customer care for assistanceThey received refundWe are
issuing an additional months refund to the customerThis makes their refund a total of $Per the Terms of Use previous months billing are not refundableAs a courtesy we have refunded the most recent months billings

We have reviewed your account and found that on 6/29/instead of purchasing a single Background Report at $you chose to recieve a Background Report at a discounted price of $The reason this product is discounted is because it comes with a three day trial membershipAs stated, if
cancelled within three days you will be billed $for the trialIf the trial is allowed to renew it would have renewed at $per month for the membershipYour original purchase of $is not affectedWe received your cancellation oover the phone on 6/30/2015, within the three day trial period, therefore you were billed $for the trial on the fourth dayAgain, the cancellationi does not negate your initial purchase of $for the Background ReportThe charges are non-refundable per the Terms you agreed to on PeopleFinders.com

Thank you, we did find the account and reviewed the information The customer signed up for a Background Report Trial MembershipThey logged into their account and canceled the renewal of the membership on 10/17/There will be no further billingsAs the Terms of use state, this product is not refundableIt is not hard to cancel, as the customer did so by logging into their account and canceling any renewalsThey were billed because they did to so after the day trial period

We issued a courtesy refund on 06/15/for $The cancelation was not received until 06/15/No further refunds will be issued

The customer has had an account with us since Our website does not make it so that a person has to purchase a background report. However, we will refund them the $for the report. This leaves them responsible for $for services rendered

The customer has the option to purchase at $for the records but instead chose a more extensive report that includes more information

We have already received and submitted this opt out requestPlease allow 24-hours for this request to be processed

Per our Terms of Use agreed to at the time of purchase no refund will be issued

As a courtesy we issued at refund of $on 04/No further refunds will be issued