Vemma

The customer did not cancel until 04/14/when a call was placed to our officeAt any time the customer could have also logged into has account or sent a email to cancelationPer our Terms of Use that the customer agreed to at time of purchase no refunds will be issued

We have reviewed our files and found that your Property Directory listing was removed on 10/1/Reviewing that page today we do not see the listingWe do see another listing was brought to our attention in the People Directory and reported by a representative to the IT
department on 10/8/Please allow a few more business days for them to remove this additional listingWe want to make sure you are aware that anytime you publicly report your information to companies and organizations, this information may be updated in public record databases and therefore will return results when doing a search for public record filesIf you see your name appear on our site again you will need to notify us so we can remove it

The customer had signed up for a membership, they did not contact us to cancel their monthly membershipWe have refunded charge of $There will be no further billings

We reviewed your account and found that an offer through Classmates.com was affirmitively selected on 10/10/This special offer is discounted for the first month at $and renews monthly at $Pre this complaint, and as a onetime courtesy, we will grant one refund of $Please allow to business days for this to reflect on your account

As stated before all four of your
transactions have failed on our endYour bank is showing them as
pending transactions and removing the charges from your balance as they should. Again, you simply need to allow more timeAfter
the days is up *** will realize PF(the merchant) is no longer going
after the funds and the pending status will be removed and the funds will be
available to you again.As for the experience you have
received with peoplefinders we have investigated the call and followed proper
procedure with ***

We feel we have already explained the order process, the product ordered and the refund policyThe charge remains non-refundable

The customer signed up for a day trial and a day trial period and had to cancel before being billed at the end of the trialThere was no cancellation until 03/09/The charges were $ .48, $.49, $and $No other charges were billedNo refund will be issued

The purchase was made online on our websiteThe customer would have had to review the purchase online before submitting and agreeing to the charge

After their people search the customer was offered a membership , they clicked to select the membership offerWe did not automatically add the membership to their accountThey clicked to to agree to the terms of use and activate the membershipAs a courtesy we have refunded the $to them

We have already addressed these concernsThe membership provided access to the service as it was explained on the previous responseThe membership will continue to renew until it is cancelledAgain, the charges have already been disputed with the customer's credit card company and cannot be refunded

Our web site is a pay siteIt does not state anywhere on the website that are services are free

There were two things the customer signed up for on 10/31/The 1st product was a Background Report on *** *** for $We provided them with all public record information that we have available on this personThis product is normally $39.95, however they received it at a
discounted price for signing up for a Membership as wellThe membership is billed at $a monthIf the customer cancels withing the first days, they only have to pay $So, when the customer called in for support they canceled their membership , there fore they were not billed the $Since they did so within the days , they were only billed $for the membershipThe $was for a different product, once services are rendered on that it is not refundableOur Terms of Use state this

We only accept purchases on PeopleFinders.com and not while the user is on external websitesWe are sorry if you misunderstood what was displayed on the offer page but we do not offer an UNLIMITED Background Report product for just $We feel we have already explained that the product you selected was Months of UNLIMITED Reports $9.95/mo ($Today)The charge remains non-refundable

We did provide a reportNo refunds will be issued

We apologize for your experienceWe see you contacted customer care on 12/18/and you were refunded for the $There will be no further billings

On our Website the customer has the option to purchase a People Report for $with a membershipOr they may select the product alone with out a membership for a slightly higher priceThis customer chose to pay the discounted price of $that comes with the membershipThey are shown before
check out that they are also getting a membershipSince they did not cancel their membership within the first days, they were billed the monthly feeThe representative they spoke with was correct in saying that per the Terms of Use the product is not refundable

I
am rejecting this response because: Privacy Infringement Issues I have opted OUT and people Finders keeps posting my information on there websiteThey have ot listed in several areas and I have OPTED OUT The info is also fake and fraudulent and I requesting to be DELETED and REMOVED from there company database and sister sites tooPlease remove my info from your search box all togetherI am also a identity theft victim and I do not want my information on your websites Please remove all the names you have showing for me..There are all together or morePlease remove them all and keep me opted out from your sitesthank youDesired Outcome:Remove my names and all my private and personal information from your websites I have opted out but your site is not removing my information at allPlease remove me from your databasesThank You

No refund will be issued

I am rejecting this response because: I followed the instructions they gave and they charged me times as I stated in my initial complaintThey are thieves and if they were not wrong, why would they offer me $back?

The customer did not cancel the People Search membership before being charged on 04/for $As a courtesy we will only refund the $charge