Vemma

We do offer a Public Records Report at $which does include a marriage and divorce searchOn this page, prior to purchase, customers are presented with the marriage and divorce coverageUnfortunately, we do not have access to information about marriages and divorces in every stateSeveral
states do not post that information online, so our system is unable to retrieve those recordsWe are including the marriage and divorce coverage below for your convenienceMarriage Searches:Results may include bride and groom's name, bride and groom's age at time of marriage, county and/or state, and filing number. California (1960-1985) Colorado (1975-2004) Connecticut (1966-2002) Florida (1970-1999) Iowa (1835-1926) Illinois (1793-1920) Kentucky (1973-1999) Maine (1892-1996) Minnesota (1976-2003) Nevada (1968-2000) Ohio (1970-2004) Texas (1968-1998) Utah (1800-1999)Divorce Searches:Results may include petitioner, respondent, file number, marriage date, and county and/or state of filingColorado (1975-2000)Florida (1970-1999)Minnesota (1970-2003)Nevada (1968-2000)Texas (1968-1998) Where we get our information from and coverage is also described in our Terms of Use, which is displayed prior to purchase. All customers are required to check a box stating that they have read and agree to this before completing a purchaseThe product this customer ordered was not a Public Record Report for $but a full Comprehensive Background Report at a discounted price of $The report was discounted (from $29.95) because it comes with a three day trial to our membershipAs stated you had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phoneWe did not receive any notification that you wished to cancel this trialThe day trial has ended; therefore, you were charged the membership fee of $on the fourth dayPer this request, and as a one-time courtesy, we will refund the membership fee of $When a customer orders a report, our system searches through billions of public records and collects every piece of relevant informationPeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific resultWe are unable to provide a refundPlease review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policiesIn conclusion, we will refund one membership fee of $29.95, they are responsible for the Background Report at $19.95, their account is closed and there will be no further automatic billing

Our customers do not have to purchase a membership to view their reportsWhen the membership is offered, there is an option to decline itAs a courtesy we will refund half of the membershipWe've issues a refund of $There will be no further membership renewals

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There were no charges I did not agree to during The problem of unauthorized charges from People Finders all started the next month after I agreed to pay $for a one time phone number search during December All the unauthorized charges of $started the very next month in January and have continued every month from that date in January to this dayI want People Finders to return all of the unauthorized charges of $per month they have charged me for the past months because I I only agreed to pay the one time charge of $and nothing more, and I never agreed to pay any monthly payments

We were not able to find an account using the e-mail address you suppliedPlease send us the e-mail you used to create your account at PeopleFinders.com

I am rejecting this response because: your company did not and can not give me the correct info I looked up people and got nowhere with your info and it should be made clearly that you will be chargedI think your company should be looked at by the authorities and or shut down and you all should be ashamed, I have since then looked at your reviews and I'm not the only one that feels this wayYou have info yes the wrong out dated info it's just a rip off I have contacted my bank to dispute the charge I feel you need to give me my money back

This charges are not unauthorizedThe customer called in on 03/for help in logging in to his accountThen on the same day he purchased a background report and then purchased a membershipSeveral searches were ran under the membership No refund will be given

Revdex.com:
I have reviewed the response made by the business in reference to my
concern, and find that this resolution is satisfactory to me
This complaint was made because of the poor business practices by peoplefinders.com...They committed to having information which was not in the report that I purchasedTheir customer service email told me it was not refundableThis wasn't about the money, after all it was only $...it was the principle & their shady business practiceThank You Revdex.com

We apologize the customer is unhappy with the results, our Terms of use state records are provided and are none refund able These are public records and are not 100% guarantied

Screenshots of the product this customer purchased on 8/5/are attached

The customer signed up online for a three and seven day trials in order to use our servicesThe customer had the trial time to cancel and not be billedNo cancellations were made until after the trial had passedPer our Terms of Use no refunds will be issued

Hello my name is *** *** I filed a complaint on Friday August 14, 2015Would like to as add that Peoplefinder.com told me they were going to waive the cancellation feeI was charged the My biggest problem with them is that fact that I have no way of knowing what im getting. I
trusted that they were a Honest company when I called 8-after opening an account that was the soonest I could call because thats when they openedI really would like to just help other people from getting ripped off because they are just not an HONEST company

I am rejecting this response because: My original payment of $was to obtain a phone # I was given phone #s which were actually wrong #s I did not agree to any further service from PeopleFinders There may have been some very small print somewhere that I totally inadvertently checked This is a company's way of scamming people who do not realize that they are agreeing to a service they do not want If they were an upstanding company, they would have that service in large, bolded print But because they are not a reputable company, THEY DO NOT and I am sure people are scammed all the time by this I REJECT their claims

We apologize for the experience you hadThe name on your account has the last name of ***, we apologize if the reps were calling you by a different last namePerhaps the name that showed up on caller IDIn any matter, we have refunded you the $Please allow 2-business days for the
refund to appear on your account

At the time of purchase on 6/12/2015 you chose to receive a discounted price for signing up for a day trial to our Membership. You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phoneWe did not receive any
notification that you wished to cancel this trialThe day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafterWe have found that you have already contacted your bank or Credit Card Company and filed a disputeOften, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refundPlease allow time for your financial institution to review the charges for validityUsually this process will take a few billing cycles and they will notify you of the outcome via mailYou will now need to follow their policies and procedures regarding these charges

I am rejecting this response because:this is deceptive, they offer you cents and in the end you accept terms thinking you are paying centsYou read about the low cost and sign up only to be deceivedSenior citizens are very suseptable to thes scams!

Our report did provide a name of the phone owner and its locationNo refund will be issued per our Terms of Use

There is a way to purchase just report, the customer does not have to sign up for any memberships we offerAs a courtesy we have refunded $for the cost of the membershipThere will be no further membership billings

The customer was already refunded on 1/22/We refunded them in the amount of a membership that they stated they did not want for $The $charge was for a People Search Report on *** ***, this service was renderedWhen the customer contacted our Customer Care Department in
January, they did not state that their credit card had fraudulent activity on itThey stated they did not want the membership for $14.98, we refunded it the day we received that letter

We apologize for any inconvenienceHowever, the customer's first purchase was not for $as they statedThe product they selected was for a $ReportAs the attached screen shot shows (PF Screen Shot1), the full price of the report is $But, they selected the $discounted price by also including a trial membershipIf they do not want the membership as stated, then they would have selected the $optionThe service was renderedThis customer got the discounted price of $19.95, and then stated they did not want the membershipPer the Terms of Use the product is not refundable, however we went ahead and refunded them the membership charge of $Please note, before the customer checks out they are able to view this total price of their order, then they enter their billing information and click the Terms of Use to complete the purchaseServices were rendered for the $Background Report, as the Terms of Use state it is not refundable.The customer states they signed up for the $packageThe only package we have for $is a Background Report membership that is $a month for months, the total they would have been billed was $We have attached a screen shot of that offer as well.(PF Screen Shot 2)At this time we have refunded them for the membership they said they did not want ($29.95)They received the background report, of $19.95, at the discounted price, not the full price of $We will not be refunding the initial purchase of the background report that we provided to them because services were rendered