Vemma

We apologize for any inconvenienceHowever, the customer's first purchase was not for $as they statedThe product they selected was for a $ReportAs the attached screen shot shows (PF Screen Shot1), the full price of the report is $But, they selected the $discounted price by also including a trial membershipIf they do not want the membership as stated, then they would have selected the $optionThe service was renderedThis customer got the discounted price of $19.95, and then stated they did not want the membershipPer the Terms of Use the product is not refundable, however we went ahead and refunded them the membership charge of $Please note, before the customer checks out they are able to view this total price of their order, then they enter their billing information and click the Terms of Use to complete the purchaseServices were rendered for the $Background Report, as the Terms of Use state it is not refundable.The customer states they signed up for the $packageThe only package we have for $is a Background Report membership that is $a month for months, the total they would have been billed was $We have attached a screen shot of that offer as well.(PF Screen Shot 2)At this time we have refunded them for the membership they said they did not want ($29.95)They received the background report, of $19.95, at the discounted price, not the full price of $We will not be refunding the initial purchase of the background report that we provided to them because services were rendered

I am rejecting this response because: Delete all refs with the name "*** * ***". There are two entries: http://www.peoplefinders.com/name/***

The website has two different options for a People SearchOne is to pay $for a search which comes with a trial of our membership to run unlimited searches. The other option is to buy only the people search with no membership for $As the customer stated, they selected the $
report with the membershipThis is shown during the check out process and again on the final page of check out the customer can view that they are also getting the trial membershipThey then get the Terms of use and a check box to agree to the Terms of useWe state that the customer may cancel their membership at any time, via email, phone or onlineHowever, previous months billings are not refundable

Below is a URL to the $product you selected on 12/8/Note that it explains, on each page of checkout, that you will be billed $every month until the service is cancelledhttp://www.peoplefinders.com/phone/?phone=

Before any purchase is made on the website, the customer is able to see the dollar amount and the product name they are purchasingIn this case about minutes after the customer made their purchase for the people search, they then upgraded to a full background on *** Yearwood for $The people search they ran was for a *** ***They had to click on or type in a different name to get the new product on ***The service was rendered, per Terms of Use the product is not refundable

Thank you for providing the email you received and this additional information about your reportWe have issued a refund for $and $This amount will be shown on your credit card statement within five business days

I am rejecting this response because: Business has not actied upon requestInformation is still available on their siteI will wait for days as indicated by them, then verify before closure

This complaint has been resolvedThe customer has gone to his bank and charged back all the charges

At the time of purchase on 4/28/you affirmatively selected to enroll in our Monthly Background Check MembershipThe first month is discounted at $and renews at $feel free to review the Terms of Use on PeopleFinders.com for our refund and other policiesWe have found that you have
already contacted your bank or Credit Card Company regarding these charges; therefore we cannot offer you a refundPlease allow time for your financial institution to review the charges for validityUsually this process will take a few billing cycles and they will notify you of the outcome via mailYou will now need to follow their policies and procedures regarding these charges

The customer was charged correctlyOur website states that the $trial offer will be billed $if canceledThe $gift card offer is through a advertiser on our website that can be reached at ***

We are sorry that you did not receive the results you were hoping forWhen you order a report, our system searches through billions of public records and collects every piece of relevant informationPeopleFinders pays for access to this data, so the charge is for us to conduct a search on your
behalf, not to return a specific resultAs our representatives and supervisor advised you we are unable to provide a refund, but we will be happy to offer you a free search to help you find the facts you needPlease review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policiesThe proper contact phone number for PeopleFinders.com is (*** *** and not the number you provided

We have attached a screen shot of the sign up page the customer selected when they purchased their reportThey did in fact sign up for the day trial membershipThere was also an option to select if they did not want the membershipOur terms of use state that memberships are not refundableThese terms of use are agreed to if the customer checks a box before completing the purchaseThe customer did check the box to agree to these termsHowever, as a courtesy, we have refunded this $24.95.There will be no further billings

The customer signed up for a membership trial on 10/15/and did not cancel the membershipWe have canceled the membershipNo refunds will be issued per our Terms of Use

I am rejecting this response because: I did not receive an extensive background report on the individual that I requestedThe information I received was incorrectI
did receive the correct information that I needed, for free from another site through the state of RIThe billing was also misleadingI was charged $when I believed that I would be charged $I asked for a refund since the information was incorrect and the charges weren't clearThe company refused

The customer selected the discounted People Search product that some with the Trial MembershipThis membership sign up is shown in multiple places in the check out processBefore completing the purchase the customer also checked a box that agrees to the Terms of Use stating that previous months
memberships are not refundableAs a courtesy, we have refunded the most recent month's billingHowever, as the Terms of Use state the previous months will not be refundedThe membership has been canceled, there will be no further billings

I am rejecting this response because: As I stated in my complaint, I have no recollection of agreeing to automatic enrollment of $per month The total amount I was overbilled was $99.80, not $that Peoplefinders is offering to repay

We can not locate the account without the email address the account was opened underPer Terms of Use the customer is not entitled to refunds

Please send us the email address you used when you made the purchase on People Finders.com, so that we can pull up that account

We are a public record data baseThe information found is open to the public and self-reported to public recordsWe can remove your information per your requestPlease provide us with the exact URL link that your information appears onPlease let us know which listing is yours, how the listing
appears ( name, dob, city/state, age , etc) So that we can be sure to remove the correct listing

I am rejecting this response because: I did make a phone call the same day of trial because I was having issues with account and was told the services didn't included what I was asking for so I asked for accounts to be closed Not only that but my account was charged for two different items