Vemma

We have reviewed your account and found that on 7/30/2015 instead of purchasing a single People Search Report at $1.95 you chose to recieve a People Search Report at a discounted price of $0.95. The reason this product is discounted is because it comes with a three day trial...

membership. If cancelled within three days you will be billed $2.95 for the trial. If the trial is allowed to renew it would have renewed at $24.95 per month for the membership. We received your cancellation over the phone on 7/30/2015, within the three day trial period, therefore you were billed $2.95 for the trial on the fourth day. The cancellation does not negate your initial purchase of $0.95 for the People Search Report. We are sorry that you did not receive the results you were hoping for. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. We are unable to provide a refund, but we will be happy to offer you a free search to help you find the facts you need. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

I am rejecting this response because:  They say I used their site.  Yes, I did   However, unlike their...

advertisement, I could only bring up name, address & relatives of person inquired   Per their advertisement, I should be able to bring up a lot more information about the person(s) I'm looking for    They charged my account $59.70 for this "privileged use" of their siteIt seems that in order to get supposedly more information I have to give my credit/debit card information to one of their "partner" sites    This was not stated in original site I signed in onNeedless to say, I did not make this mistake a second time   I still feel this is a scam and I was frauduntely charged for services I was and am unable to access   Thank you for your assistancein this matter

The customer agreed to the charges during the purchase process. No refunds will be issued.

I am rejecting this response because: No apology, not a correct refund. Your business is running a scam and you know it.

We have already spoken to the customer today and informed him that there are no such charges in this account since 02/18/17. Please confirm if there is another email address.

Our website states that there is a $2.95 cancelation fee for the membership trial. Per our Terms Use no refund will be issued.

The membership has been canceled since 10/11/17 when the customer called.

I am rejecting this response because: This company swindled me out of money through false advertising. They claim to have offered me a free search after my initial request for a...

refund, however according to their website, I should have a full month of searches anyway. (See attached) I have absolutely no desire to conduct any other searches through this companies website. I conducted only one search for one reason and no others. They have proven to be not only fraudulent, but also a horrible company to do business with, starting with the false claims and ending with terrible customer service. I paid for a service and that service was not given.

I am rejecting this response because: What People Finders has told you is untrue. I have bank records that show peoplefinders.com has been charging me $24.95 every month since January 20, 2014 which can be seen in the copy of these charges I have attached. As I stated in my complaint, People Finders started charging me $24.95 every month after I had agreed to pay a one time charge of $0.99 in December of 2014 to look up a phone number that had been calling me.People Finders sent me an email today 02/29/16 saying they are refunding the last charge of $24.95 that was charged this month, and nothing else about refunding any other charges.

The customer came to our website and purchased a trial membership and ran six reports. We provided the information requested. No refund will be issued.The account has been closed.

The trial is not free. Per our Terms of Use, no refund will be issued

We have issued a refund for $19.95 and close the account.

We will opt out the information from the website. But, when we type in that name that are several matches. Please provide us with the age and address  or addresses to be removed.

We have not used the customer information for [redacted]. The customer call on 05/06/16 to cancel the membership. There was no prior cancelation. No refunds will be issued.

We have reviewed our files and our records show that an order for a search was conducted by this customer on 7/5/2015. At that time they had a choice to accept a special discounted price available with a monthly membership ($0.95) or the full price for the search without membership ($3.95). The...

membership option was affirmatively selected by them on 7/5/2015. That membership provided a three day trial to try our services. Our membership service provides unlimited searches and other features for a monthly fee. This is clearly and conspicuously disclosed on the initial order selection page. Then the consumer is provided with an entire section, directly below the total, outlining the terms of the membership. This clearly and conspicuously states that after the initial trial, unless the consumer cancels the service it will continue monthly and the card they provided will be charged until they indicate to cancel their membership to avoid future charges. The membership is mentioned no less than three times on three pages before the order is complete. If their intention was not to sign up for membership then they in fact selected the wrong product. Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. For the period of their membership our customer service was available to take the cancellation at any time. They failed to contact us to cancel until a phone call to a representative on 7/13/2015, eight days after the three day trial into the membership was initiated. The charge of $24.95 is non-refundable per the Terms this customer agreed to upon purchase. In conclusion, this customer is responsible for the initial trial cost of $0.95 and one membership fee of $24.95, the account is closed and there will be no further automatic billing.

The customer's initial purchase was a Background Report on [redacted] for $19.95. This product came with a 3 day trial period of our Background Report Membership. The customer then ran another report on [redacted] and was not billed for it, since they were using the trial membership. They...

did not cancel within the 3 days, therefore they were billed the membership fee as the website states. As a courtesy, we have refunded $29.95 today. There will be no further renewals.

I am rejecting this response because: This is a scam. These people are rip-off artists. How can they set terms like those in their response. It is ridiculous.

An email is sent to customers notifying them of the membership renewal each month. One can cancel the membership at any time online by logging into their account and canceling their membership. Per the Terms of Use previous months billings are not refundable. However, we will refund the most current...

billing of $24.95. There will be no further renewals.

We feel we have already addressed these concerns. Please review the attached screenshots of your 7/5/2015 purchase of $0.95 (also available for your review at any time on PeopleFinders.com) of the product they selected. Note that, as we have already explained, users may choose the report one-time only for $3.95. The $0.95 product explains the $24.95 automatic billing on the initial product selection page and again on the purchase page. Additionally, please note that our you are contacting PeopleFinders.com and not PeopleFinder.com.

We offer a free preliminary search which will indicate what information is available upon purchase for each listing. We offer this to ensure that you are fully aware of what information you will receive upon making a purchase. We have reviewed the reports available on your account and found they are...

generated normally. PeopleFinders has access to billions of public records, including the most recent and 40-years worth of historical data. This allows us to provide information about most every person or business in the United States. Public records are created from a variety of sources, including phone directories, property records, birth and death records, magazine subscriptions and voter registration cards. Although PeopleFinders provides public records, we do not create or modify them in any way. We are only able to display the information provided in each record, so we cannot guarantee their accuracy. New public records are created every day, so PeopleFinders is always able to offer the most up-to-date and accurate information possible; however, this information must be publicly reported by the person. Our records show that after the initial purchase on 5/20/2015 a five pack of Background Report Vouchers was purchased for $9.95. Each one was subsequently used, the last being successfully used recently on 6/2/2015. All vouchers are now used but as a courtesy we would be more than happy to run an additional search for you at no additional cost to obtain the information you are searching. The free courtesy search will remain on your account until it is used.  You may elect to have that free exchange search ran at any time.  Just call our number and a representative will run your search for you, free of charge.The charges are non-refundable per the Terms you agreed to.