Vemma

Our records show your [redacted] trial membership was started on 10/19/2015 and successfully cancelled via email on 10/21/2015, within the three day trial. We are concerned because the interaction you are describing was not with PeopleFinders.com. Our phone number is [redacted]...

[redacted]. Please compare that number to the one you called. We do accept cancellations online, via email and over the phone. We want to stress that we will never remote-connect to a customer's computer.

At the time of purchase you chose to receive a discounted price ($0.95), instead of the normal price for the same report ($1.95), for signing up for a 3 day trial to our Membership. The automatic renewal is mentioned in standard text on each page of checkout. This membership allowed you to...

receive an unlimited number of:•People Searches – Get the facts you need to find anyone, anywhere•Email Searches – Obtain email addresses, or learn about the owner of any address•Marriage Searches – Find out if a man or woman has ever been married•Divorce Searches – Check the divorce status of any man or woman•Property Searches – Learn about any piece of property, including the current owner and valueYou had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter. Per your initial request over the phone on 4/25/2015 we cancelled the automatic renewal of your membership. You have stated that you have already contacted your bank or Credit Card Company and filed a dispute. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund. Please allow time for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will now need to follow their policies and procedures regarding these charges.

We refunded the $12.45 on 11/23/15.

On 11/21/17 we sent an email notifying that removal had been escalated and this would take 7-10 business days. We are still withing this time frame.

Hello. Shortly after having sent the complaint to you, the company moved forward with a full refund.  I wish to modify this and add their resolution action.

At the time of purchase on 6/11/2015 you chose to receive a discounted price ($0.95) for signing up for a 3 day trial to our Membership. This membership allowed you to receive an unlimited number of:•People Searches – Get the facts you need to find anyone, anywhere•Email Searches – Obtain email...

addresses, or learn about the owner of any address•Marriage Searches – Find out if a man or woman has ever been married•Divorce Searches – Check the divorce status of any man or woman•Property Searches – Learn about any piece of property, including the current owner and  valueYou had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification from you that you wished to cancel this trial. The 3 day trial has ended; therefore, as stated during checkout, you were charged the membership fee ($24.95) on the fourth day and for every month thereafter. Per your request over the phone on 8/18/2015, and as a onetime courtesy, we have granted one refund for the most current month of membership.  Please allow 2-5 business days for the refund to process back into your credit or debit card. The previous charges are non-refundable per the Terms you agreed to.

I am rejecting this response because:The statement that they "clearly and conspicuously" relate that my credit card will be billed until I cancel is a load of horse crap. If  it was there it was not clear apparent that I was signing up for anything more than the limit three months that I thought I was. I cannot recreate the sign up page as an attachment to prove this but they are relying on this deception to bill people for services that are NOT clear and conspicuous. Even if I don't get my money back, they should be reported to the attorney general for deceptive business practices.

The customer purchased a trial membership on 01/11/16  for $9.95 instead of the $39.95 full price for a background report. The trial was not canceled therefore the membership was charged from February through May. The cancelation did not occur until 05/16/16 over the phone. A refund was issued...

for $29.95 for the month of May since there was no prior cancelation. Per our Terms if Use no further refunds will be issued.

At the time of purchase we state that the Membership is $24.95 a month, however if you cancel within the 3 day trial period you are only billed $2.95 for it at the time of cancellation. That charge is valid. As a one time courtesy we will refund the $7.95 for the report the customer was unhappy...

with.

Our website offers our products with our without a membership. The attached screen shots show a sample name entered in our search section. After clicking on the match the customer would like more information on, they are taken to the Product Selection Page then the Check out Page that both state that the product us coming with a membership.

I am rejecting this response because: their website is confusing and designed to trick people into signing up.

We have reviewed our files and found that this customer selected our six month unlimited Background Report Membership at $59.70, which breaks down to $9.95 per month. Given that members can conduct unlimited searches for a membership fee our terms do not allow for any refunds and simply allow...

members to cancel anytime to avoid future charges. Our customer service is available to take their cancellation at any time.  The automatic renewal of the membership was cancelled per this customer's request over the phone on 8/7/2015. There will be no automatic billing. The customer is responsible for the purchase of the $59.70 membership and can enjoy all the benefits of membership until it expires on 2/3/2016.

I am rejecting this response because: the report given was not extensive as they say. A simple Google search provided more information, using just a simple search algorithm, than they provided me. Google search, a free...

internet search engine, provided more information than a service ,that solely deals with records and public information, provided me.

I am rejecting this response because:  Upon contacting my credit card company, and providing them with the explanation offered by Peoplefinders.com, I was told that, in fact, my card had been charged.  Peoplefinders.com is in error in their assessment of this situation as evidenced by the fact that my credit card company, [redacted] corroborates my version of the facts.  I also see no acknowledgement of the fact that the way I was treated by Amy was not in line with Peoplefinders.com's customer service approach.  I would like a written apology from Peoplefinders.com regarding the abhorrent manner in which this woman treated me.  Since the phone conversation was recorded, it's simply a matter of listening to the interaction to discern how rude she acted.

The customer did not make a purchase for $4.95 under the email provided. Please provide the correct email address or direct the customer to review his credit card records regarding what company this charge was made under.

We have canceled the membership, there will be no further renewals. Per the Terms of Use there are no refunds on our products.

We have reviewed your account and found that you purchased a Background Check Report at a discounted price of $19.95. The reason this is discounted is because it comes with a three day trial membership. If cancelled within three days you will be billed $2.95 for the trial. If allowed to renew you...

will be billed $29.95 for the membership. We received your cancellation via email on 6/4/2015 therefore you were billed $2.95 for the trial on the fourth day. This does not negate your initial purchase of $19.95 for the Background Check Report. The charges are non-refundable per the Terms you agreed to on PeopleFinders.com

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is...

satisfactory to me. Actually,Peoplefinder's response is anything but "satisfactory " to me, however, I am going to accept this response simply because I do not wish to pursue any further correspondence with this company.  Peoplefinder's is a typical scam artist company that takes advantage of people who fail to read the fine print.  They also make it nearly impossible to terminate the "subscription" once someone realizes that they are paying $24.95/month for the "subscription ". I hope enough people complain about their underhanded tactics and extremely rude customer sevice managers and someone puts a stop to this fraudulent and unprofessional business. The sooner this company is shut down , the better.Thank you Revdex.com for your help in this matter.

That Peoplefinders is telling you that my membership is cancelled does not necessarily mean they have cancelled it. Given the propensity of this company to lie I suspect they will continue to attempt to take money out of my account. I am trying to have that blocked by my bank on my end.

I am rejecting this response...

because:The email address the phone operator found using my credit card number was registered as [redacted]. But when I tried to use it to access peoplefinders.com, it says there is no account associated with this address.Last name: [redacted]First name: [redacted] OR [redacted]. However, in my first phone call the phone operator said my first name does not correspond what you have on the system. She refused to provide me with help, and refused to tell me what that first name was on your system.