Vemma

The customer was refunded $19.95 on 03/22/16 already. Please close this complaint since this as already been resolved.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me; although I do stand by my original statement. Thank you.

The customer did not call to cancel until 03/20/2016. This is after the customer was already billed. No refund is due.

We have reviewed our files and found a ticket with our IT department to remove this listing. We apologize for any delay they are working to resolve this issue and suppress your records from appearing in this directory. Thank you for informing us the listing still appears and please allow at least...

one more business day for the changes to reflect online.

We were not able to find an account using the information you supplied. Additionally, we searched through our phone system using the two phone numbers you provided in order to review the phone calls you referred to and found that they have not called into our call center. If you believe you are...

contacting the correct company please provide the e-mail you used to create your account on PeopleFinders.com or provide any additional phone numbers you may have called from.

I am rejecting this response because:perhaps now there is a disclaimer or the URL has been updated. I read the terms and no mention of a cancellation fee was provided.

Please send us the link to yours results on our website. Send it to us here and we'll opt it out for you.

Our records show your [redacted] trial membership was started on 10/19/2015 and successfully cancelled via email on 10/21/2015, within the three day trial. We are concerned because the interaction you are describing was not with PeopleFinders.com. Our phone number is [redacted]...

[redacted]. Please compare that number to the one you called. We do accept cancellations online, via email and over the phone. We want to stress that we will never remote-connect to a customer's computer.

There is a Unsubscribe link at the bottom of our emails that can be used to stop all communications from our company.

At the time of purchase you chose to receive a discounted price ($0.95), instead of the normal price for the same report ($1.95), for signing up for a 3 day trial to our Membership. The automatic renewal is mentioned in standard text on each page of checkout. This membership allowed you to...

receive an unlimited number of:•People Searches – Get the facts you need to find anyone, anywhere•Email Searches – Obtain email addresses, or learn about the owner of any address•Marriage Searches – Find out if a man or woman has ever been married•Divorce Searches – Check the divorce status of any man or woman•Property Searches – Learn about any piece of property, including the current owner and valueYou had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter. Per your initial request over the phone on 4/25/2015 we cancelled the automatic renewal of your membership. You have stated that you have already contacted your bank or Credit Card Company and filed a dispute. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund. Please allow time for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will now need to follow their policies and procedures regarding these charges.

At the time of sign up the customer is given options. They may select their report with a trial membership or they may select the product with out a membership. This customer selected the product that comes with a membership. They can view that they are signing up for the membership during the check...

out process. They have 3 days to cancel the trial without getting charged the membership fee. Before check out they clicked to agree to the Terms of Use which stated that our products are not refundable.

I am rejecting this response because:i This is classic deceptive practices. No where did their website notify me about the rewards program. If you go online...

and read the reviews for this company you will see that they do this to everyone. How was I supposed to cancel something I never knew about. How many people have they scammed like this???? How long before a class action law suit is filed. This is a fraud and theft. I have also filed fraud charges with the Attorney General's in Ohio and California. If this company does not refund the money they stole from me I will file complaints with every agency I can think of. One other thing doesn't "rewards" mean they give you something not take it from you??????

We have issued a refund for $23.40 and closed the customers account.

This is the first time I can recall paying too much for any product or service and not being compensated for the overcharge.  I normally look closely at terms of payment to make sure the product or service matches the payment.  I used the Peoplefinder service one time and was willing to pay the expected cost of $0.95 which showed on my Visa bill as two separate charges of $0.48 and $0.47.  It was clearly not my intention to sign up for an ongoing $24.95 monthly service.  From their response and the presentation of their payment terms, the intention of Peoplefinders is to trick individuals into signing up for the $24.95 monthly billing. Please let me know what steps are necessary to recover the full $99.80. I plan to lodge a complaint with the Sacramento District Attorney regardless of whether or not Peoplefinders refunds the full $99.80. Thank you again for your response.  I will be watching closely for any communication on the subject. [redacted]
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To protect your account information and ensure searching is kept confidential we only allow account holders access to thier account. The PeopleFinders account you are referring to was in your name only therefore your husband was not allowed to go over the purchase or make changes. At...

the time of purchase on 4/15/2015 you chose to receive a discounted price for signing up for a 3 day trial to our Membership. This membership allowed you to receive an unlimited number of:•People Searches – Get the facts you need to find anyone, anywhere•Email Searches – Obtain email addresses, or learn about the owner of any address•Marriage Searches – Find out if a man or woman has ever been married•Divorce Searches – Check the divorce status of any man or woman•Property Searches – Learn about any piece of property, including the current owner and valueThe trial membership and automatic renewal is mentioned, in standard text, on each page of checkout. You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter. Given that members can conduct unlimited searches and other services for a monthly fee, the Terms do not allow for refunds and simply allow users to cancel at anytime to avoid further billing. As you stated in this complaint, per your online request on 5/13/2015 we granted one refund for the most current month of membership as a one-time courtesy. You mentioned on this complaint that you have filed a dispute with your credit card company. Often, due to the dispute, you are given a conditional refund by your bank. We recommend informing your credit card company of the refund we have granted as if we do in fact recieve a dispute for the refunded charge, we would be forced to negate our refund.

Revdex.com
I used the following Visa card number [redacted] with the exp of [redacted]Revdex.com:I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

We are unable to locate an account under the email address provided. Please reply with the email address the account was opened with.

We do not change the records we have on file after a customer signs up for a membership or purchases a product. Service was rendered. As a courtesy we have refunded half of the price. A refund of $14.92 was issued to the customer.

I am rejecting this response because:  THEY PROMISED MY ACCOUNT WOULD NOT BE CHARGED!!  SEE BELOW A COPY OF THIER EMAIL SENT TO MY EMAIL:  Reverse Phone Report for [redacted] PEOPLEFINDERS.COMPEOPLE SEARCHREVERSE PHONE LOOKUPCRIMINAL RECORDS Hello, [redacted]. You requested: [redacted] We performed additional searches to locate the information you requested for [redacted] Jun 9 PeopleFindersPEOPLEFINDERS.COMPEOPLE SEARCHREVERSE PHONE LOOKUPCRIMINAL RECORDS Hello, [redacted]. You requested: [redacted] We performed additional searches to locate the information you requested for [redacted]. We are sorry, but we were unable to find any records. Since we were unable to locate this record, you were not charged for this Reverse Phone Report. Another Way to Find PeopleRecords that go back up to 40 years! Try our People Search Membership, which allows you to obtain available phone and address information for anyone you search on. You'll receive unlimited searches for the duration of your membership!

I am rejecting this response because: HelloAs we discussed this past Friday, please reopen my Complaint #[redacted] submitted on 10/8/2015 11:07:18 AM against Peoplefinders.com.As I mentioned over the phone, the directory listing I filed the complaint over had still not been removed as I had requested almost a month ago. I was told at that time that it would take 7-10 days. While a I believe the person who I am in contact with at Peoplefinders.com is trying to honor my request, the information still had not been removed as of Friday afternoon. I was told by that Peoplefinder's representative to give it a little more time and that their IT department was now actually working on my request. As soon as the requested directory information is removed, I will then close my complaint as resolved. This should occur some time this upcoming week. Again, please reopen my Complaint until this matter actually has been resolved. Should you require anymore information, you can contact me at [redacted].Thanks Again, [redacted]