Viridian Energy, LLC

December 26, 2014*** ***Complaint ConsultantRevdex.com** *** *** ***
*** ** ***Re: *** * ***, Case # ***Dear Ms***:This letter is in response to the complaint that *** * ***
(“Customer”) filed with the Revdex.com on December 17, and that Viridian Energy received on December 18, The Customer’s complaint states that: 1) Customer did not authorize enrollment with Viridian Energy; 2) Customer did not receive any notifications from Viridian Energy; and 3) Customer would like to receive a refund.Customer’s complaint states that Customer did not authorize enrollment with Viridian Energy Our records indicate that Customer enrolled with Viridian Energy on February 26, by providing an e-signature of “*** ***” After Customer’s enrollment, Customer was sent a Welcome Letter package confirming her intention to enroll and allowing her to call and cancel without penalty within seven days.Customer’s complaint states that she did not receive any notifications from Viridian Energy This is incorrect Customer was sent the Welcome Letter shown in Attachment on February 28, Customer was also sent a Renewal Letter for her natural gas account on September 17, 2014, as show in Attachment Despite the fact that Viridian sent Customer several notices, Customer never contacted Viridian to state that she did not wish to receive service until December 16, 2014, when she called and stated that she did not authorize enrollment with Viridian.Finally, Customer’s complaint states that Customer would like to receive a refund Although Viridian has record of an e-signature authorizing enrollment with Viridian Energy, Customer states that she did not authorize enrollment Viridian would be happy to provide Customer with a refund back to the utility rate Customer recently requested cancellation of her accounts As a result, Customer’s electricity account is scheduled to return to her supplier of choice on January 8, and her natural gas account is scheduled to return to her supplier of choice on February 6, Viridian Energy will be able to provide Customer with a full cost analysis as soon it receives billing data from Customer’s utility after her final bill cycle, which should be around February 15, Customer’s refund through her billing cycle ended December 8, would be about $53.00.I sincerely hope this meaningfully responses to the above complaints If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at ***.Warmest Regards,*** ***
***

I have been a customer of Viridian Energy since January 15, and I am a very satisfied customerMy rates have been what was promised and my family and I are making a measurable impact on the environmentThank you Viridian Energy!

We love Viridian! Not only am I saving money, I'm helping the environmentMy report was emailed to me and showed that I helped avoid 1,lbs of coemissions ....which has the same impact as recycling 7,2-liter plastic bottles, and by electric bill went downI will continue with viridian

I am quite please with my electricity bill and serviceI have noticed savings right from the beginning and love that I'm helping the environmentHave recommended to some family to

Complaint: ***
I am rejecting this response because: It does not correctly characterize the agreement with the business or provide assurance that the agreed upon refund will be issued I have responded directly to the business as per the below:
"Dear *** ***,
I am writing further to the below response that
you provided to the Revdex.com. First, let me thank you for
your prompt response
If you will scroll down, you will see the email
correspondence I have had with *** in your customer service group. As
you will see, the arrangement as per *** is that I would receive a refund
prospectively, not retrospectively. Accordingly on August 6, I forwarded
*** my *** bill for July, and requested a refund of $88.32. (I
attach another copy of that bill for your reference). Having heard
nothing from ***, on August 13, I sent *** a follemail. Having
still heard nothing from ***, on August 21, I called the customer service
number and asked to speak with ***. I was told that he was unavailable
and that he would call me back. When I did not receive a call back by
mid-day on August 22, I contacted the Revdex.com
In any event, I hope that you will be able to
assure that this issue is resolved both for July and for August (when my bill
becomes available). As indicated in my August email to ***, I have
calculated the refund for July at $
I look forward to your response and to
resolution. If there is anything else you need, please let me know
Regards,
*** ***
I am also again attaching a copy of my most recent bill for reference
Sincerely,
*** ***

November 24, 2014*** ***
*** ***Revdex.com** *** *** ***
*** ** ***Re: *** ***, Case # ***Dear *** ***:This letter is in response to the complaint that ***
*** (“Customer”) filed with the Revdex.com on November 22, and that Viridian received on November 24, Viridian Energy provides green energy choices for consumers at competitive rates Viridian provides each customer with a contract that clearly provides all terms and conditions, including pricing and the term of the contract In all contracts, Viridian clearly states that there are no guaranteed savings unless consumer receives that guarantee in writing If complainant can produce such guaranteed savings in writing, we would be happy to review such document Viridian had no such savings plan at such time. A customer can always terminate at no cost (if on a variable contract) or for a small fee (if on a fixed rate contract) if they are not satisfied with the pricing of the product In no way is a consumer ever in a situation that they cannot avoid rising rates. If customer is looking for price certainty and a competitive rate with the current utility rate, Viridian offers a three-year fixed rate contract We would happily apply a $credit to such product customer so desires to select such a product. I sincerely hope this meaningfully responses to the above complaints If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at ***.Warmest Regards,*** ***
***

February 27, 2015*** ***Complaint ConsultantRevdex.com** *** *** ***
*** ** ***Re: Sarah Lochrie, Case # ***Dear *** ***On January 16, 2015, *** *** (“Customer”) filed with the Revdex.com that Viridian Energy responded to on January 24, On February 4, Customer filed a rebuttal that Viridian responded to on February 13, On February 20, 2015, Customer filed a rebuttal that states: 1) Viridian has not shown that Customer’s Renewal Letter was mailed; 2) Although Customer’s Renewal Letter is dated February 25, 2014, there is no creative stamp, so Viridian could have fabricated this letter after the fact; 3) Viridian’s sends letters by *** *** without tracking technology and as a result, Customer cannot have proof of its transit; and 4) Customer was not aware that she was on a Variable Rate because she is on budget billing.Customer’s rebuttal states that Viridian has not shown that Customer’s Renewal Letter was mailed Viridian Energy mails Customer Renewal Letters in batches When a Renewal Letter is printed and mailed, Viridian receives a PDF copy for its records This PDF copy was provided to Customer in Attachment Viridian can confirm that Customer’s Renewal Letter was mailed, but it cannot confirm that Customer opened the Renewal Letter and read the contents However, Viridian can also show that customers that were sent Renewal Letters in the same batch as Customer’s Renewal Letter received their Renewal Letters and affirmatively responded to renew their Fixed Rates. Next, Customer’s rebuttal states that although Customer’s Renewal Letter is dated February 25, 2014, there is no creative stamp, so Viridian could have fabricated this letter after the fact There are three reasons why Customer’s assertion is incorrect: 1) The Renewal Letter has a print and mail date of February 25, 2014; 2) The Renewal Letter offered Customer a unique rate plan that would have only been offered at the time of Customer’s renewal; and 3) There is a creative date stamp in the lower right-hand corner indicating that Customer’s form of Renewal Letter went into existence on January 27, 2014, and is no longer in use.Customer’s rebuttal states that Viridian’s sends letters by *** *** without tracking technology and as a result, Customer cannot have proof of its transit *** *** is an acceptable form of business communication and complies with *** *** *** *** regulations Finally, Customer’s rebuttal states that Customer was not aware that she was on a Variable Rate because she is on budget billing Customer’s *** bill lists her generation charges and the rate per kWh rate that she is being charged As this number would have fluctuated over the ten billing cycles that Customer was on a Variable Rate, it would have alerted Customer to the fact that she was no longer receiving her previous Fixed Rate, and that she was receiving a Variable Rate.I sincerely hope this meaningfully responses to the above complaints If you have any questions, please do not hesitate to contact me at *** *** or by email at ***Warmest Regards,*** ***Counsel

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Cathy Shawlot

October 17,
*** ***
Complaint Consultant
Revdex.com
** *** *** ***
*** ** ***
Re: *** *** *** *** * ***
Dear *** ***:
/>
This letter is in response to the complaint that *** *** *** (“Consumer”) filed with the Revdex.com on October 16, The Consumer’s complaint states that: 1) Consumer was misinformed on how he was being charged; and 2) Consumer would like cancellation of his account and reimbursement of his overcharges
Viridian Energy’s records indicate that Consumer’s is not a Viridian Energy customer Viridian Energy has not been able to locate an account in Consumer’s name Viridian Energy does have an account listed to Consumer’s address, however Consumer is not the account holder of record for that account Viridian Energy only permits the account holder of record, or a person that has been authorized by the account holder of record, to make changes on an account Viridian Energy is happy to assist the account holder of record in making any changes to the account Please have the account holder of record contact Viridian Energy’s Customer Care at ###-###-####
I sincerely hope this meaningfully responses to the above complaints If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at ***
Warmest Regards,
*** ***
***

Complaint: ***
I am rejecting this response because: As of 05/15/Viridian company has not errased me from their unauthorized deductionsThey need to stop billing me for gas and electric charges right awayThey have been charging me with services that were never authorized, and the sum goes for over $dollars since they began with this robberyThey provided with false papers or forms supposely filed by me through their web page which is as stated, and or created by them to justified their illegal deductions and chargesThey sent me a check for $ dollars, stating that was the difference for what everI rejected that refund due to the fact that I find it insultingI need this unmoral comapny to stop permanently charging me for services I did not and repeat did not ever authorizedI want it in writingIf they want to keep the money they have taken, robbed me from my family, they can keep it. I am going to request a full investigation with the office of the Attorney General of the state of *** ***, so this does not happen to no one elseIt is a shane that a comapny allows representatives to go arround neiborhoods stealing innocent people's information to make a quick buckI want a letter addressed to me and to my address, from Viridian comfirming that they have ended and deleted any charges(gas and electric) from my bill, they never had my authorization to do soTheir records are and a creation of them to jsutify and escape from their responsibilities
Sincerely,
*** ***

"margin-bottom: 0.0001pt;">March 26,
Customer Name: Ben Brancato
Complaint ID:
Subject: Viridian Response
We acknowledge receipt of your complaint with the RevDex.com on 3/14/and apologize to you for any
inconvenience that you have experienced.
With regard to savings, the Customer opted to enroll in Viridian Energy’s
variable rate plan as selected in their agreement. On a variable rate plan, the rates can
fluctuate from month to month based on energy market conditions and the savings
should be measured over the course of months; and not on a monthly
basis. It is important to note that we
are experiencing a historically cold winter this year and cold winters mean
your electricity usage may be higher than normal. Additional usage also puts a strain on supply
which causes prices to rise.
Viridian Energy is committed to Customer service and satisfaction and
we regret that the Customer was displeased with their service We hope this response meaningfully addresses
this matter to the customer’s satisfaction
Sincerely, Viridian Compliance

February 11, 2015*** *** *** *** *** *** *** ** *** *** *** *** ** ***Re: *** *** *** * ***Dear *** ***This letter is in response to the complaint that *** *** (“Customer”) filed with the Revdex.com on February 7,
and that Viridian Energy received on February 10, Customer’s complaint states that: 1) Customer was told by Viridian that he would be renewing his Fixed Rate in February 2015; 2) Customer never received a Renewal Letter but recently learned that his contract had previously been auto-renewed; 3) Customer did not authorize the auto-renewal and believes that it is illegal to be auto-renewed without his express permission; and 4) Customer would like to cancel without paying the $early termination fee. Customer’s complaint states that Customer was told by Viridian that he would be renewing his Fixed Rate in February Customer enrolled in a 6-month Fixed Rate on April 28, and began receiving his Fixed Rate on June 2, Customer was sent the Welcome Letter in Attachment on May 5, 2014, confirming his enrollment in a 6-month Fixed Rate contract It is difficult to understand why Customer would believe that his 6-month Fixed Rate contact would be expiring in February when that is much longer than 6-months Customer has never contacted Viridian Energy’s Customer Care Call Center, so it appears he was not given this information from Viridian Energy.Next, Customer’s complaint states that Customer never received a Renewal Letter but recently learned that his contract had previously been auto-renewed Customer was sent the Renewal Letter in Attachment dated November 11, This letter notified Customer of the auto-renewal of his contract and offered him options if he did not wish to have his contract auto-renewed into the stated rate and term Customer was required to contact Viridian Energy by December 6, if he did not wish to have his contract auto-renewed into a subsequent Fixed Rate Customer never contacted Viridian Energy to state that he did not want his account to be auto-renewed.Customer’s complaint states that Customer did not authorize the auto-renewal and believes that it is illegal to be auto-renewed without his express permission The Terms & Conditions that Customer agreed to at the time of his enrollment provided that Viridian Energy would present Customer with renewal options prior to his current Fixed Term ending, and had the ability to auto-renew his contract into the offer presented if Customer did not affirmatively select another offer or cancel Finally, Customer’s complaint states that Customer would like to cancel without paying the $early termination fee Customer had to opportunity to cancel without penalty prior to the auto-renewal of his contract or within days after his first bill under the auto-renewed contract Customer’s first bill under the auto-renewed contract ended on December 31, 2014, and Customer did not contact Viridian Energy to state that he did not want his account to be auto-renewed until Viridian Energy received his complaint on February 10, Viridian has already arranged for procurement of Customer’s electricity for the duration of his Fixed Rate term, and if Customer cancels prior to the end of his term, Viridian Energy must charge an early termination fee for the loss it will experience when Customer does not consume the electricity that Viridian Energy procured for his 12-month contract As a result, Viridian will be unable to waive Customer’s early termination fee.I sincerely hope this meaningfully responses to the above complaints If you have any questions, please do not hesitate to contact me at *** *** or by email at ***Warmest regards,*** ***Counsel

April 1,
Customer Name: DeLorenzo,
Ambria
Complaint
ID:
class="MsoNormal">Subject: Initial Company Response
We acknowledge receipt of your complaint with the RevDex.com on 3/21/14, and apologize to you for any inconvenience
that you may be experiencing at this time
Please accept this response as confirmation that we have
launched an investigation into your complaint and will make every effort to
resolve your complaint within fourteen (14) business days
We appreciate your business and look forward to serving you
again
Sincerely,
Viridian
Compliance

April 9,
Customer
Name: MrMichael George Deo
Complaint
ID:
Subject: Company Response
This letter
is in response to the complaint made by Michael George Deo with the RevDex.com on February 19, 2014. Viridian,
LLC is committed to customer service and satisfaction and regrets that that he
was dissatisfied with his experience with Viridian We thank you for your patience and apologize
for the length of time it has taken to come to submit a response In the
compliant, MrDeo states that upon his fixed rate period expiring, his utility
bills have been higher than usual Customer
also claims that the same error has occurred with his Gas account. The customer claims that he has tried to
contact Viridian for days and was placed on hold for over an hour He also states that his emails have gone
unanswered Finally, He is upset and
claims that a promise for a $credit was not honored wants to cancel his
service with Viridian Energy, return to standard service with the Utility and
be reimbursed $
To start, Mr
Deo’s account residential electricity was enrolled in Viridian Energy’s month fixed rate plan on or around July 31, with an expiration date of
March 14, 2013. The account was
enrolled using the online method, which was authorized with an e-signature of “Mike
Deo.” His account was referred to
Viridian Energy by an Independent Contractor named *** ***d (Associate
ID ***. On June 19, 2013, Mr
Deo enrolled in another month fixed rate plan with a contract expiration date
of January 18, at which time he was advised of the rate term, expiration
date and cancellation fee. This account
is no longer being serviced by Viridian and has returned to standard service
effective March 13, 2014.
Mr
Deo’s account residential gas was enrolled in Viridian Energy’s variable rate plan on or around August 7, 2012. This account was billed month to month
without a term end date and could have been cancelled at any time without
penalty. In November of 2013, it was enrolled in a month fixed rate plan @
per therm and expires on January 4, 2015.
The account
was also enrolled using the online method, which was authorized with an
e-signature of “Michael Deo.” His
account was referred to Viridian Energy by an Independent Contractor named Alan
Kurtz (Associate ID 14754). Viridian
Energy utilizes a network marketing approach to energy sales which means that
each one of our Independent Associates is required to have a relationship with
each of their referrals
Pursuant to Viridian Energy’s Terms and Conditions, (EXHIBIT A) at least thirty
(30) days prior to the end of the fixed price Initial Term or any Renewal Term
with respect to Gas Service or Electric Service, you will receive written
notification from Viridian informing you of the date upon which your Agreement
with Viridian with respect to such Service will end and explaining your
options. Unlike the fixed contract
terms, a variable rate plan does not promise such notification when the rate
changes, as that is the very nature of a variable rate. While Viridian
Energy aims to provide rates that are competitive with the local utility and
other electricity suppliers, prices may be higher or lower than the EDC's rate
in any given month Our records show
that MrDeo failed to respond to either renewal notice on his electric
service
In regards
to contact with Viridian, while we have been experiencing unusually high call
volumes and wait times, customers do have the option of leaving a voicemail
message on our customer care line. A
customer care agent will return phone calls within hours. Nonetheless, we would like to apologize for
the Customer’s difficulty in reaching us On February 19, 2014, customer emailed [email protected] but did not receive a response until March 1, 2014. The representative apologized for the delay
and his inability to reach a representative by phone. He was advised that his electricity service
had been cancelled and his gas service had a contract expiration date of
January 4, 2015. In regards to
a promised reimbursement for $in point 4, a review the customer’s call log
do not indicate anything similar to such an offer. If we failed to honor a promise, we do
apologize, however, the customer re-enrolled without mentioning an oversight
Viridian is
committed to customer service and satisfaction and regrets that the customer
was dissatisfied with their experience Both
his Gas and Electric services were billed as contracted, per the terms and
conditions. The Customer dropped his
electric account and his gas account in locked into a fixed rate until January
of 2015. The customer was inconvenienced
by being in the call center queue for an unreasonable length of time and a response
to his email query was untimely. For these
issues, we do apologize. We hope this
response resolves the matter to the customer’s satisfaction
Kind
regards,
Viridian Compliance

October 8,
*** ***
Complaint Consultant
Revdex.com
** *** *** ***
*** ** ***
Re: *** * ***, Case # ***
Dear Ms***:
This letter is in response to the complaint that *** * *** (“Customer”) filed
with the Revdex.com on October 3, The Customer’s complaint states that: 1) Customer does not want Viridian Energy as his supplier; and 2) Customer was told that it would take months to cancel, months later he called Viridian and Viridian stated that they “forgot” to cancel Customer’s account, and that since that date it has been months and his service with Viridian has not been cancelled.
First, Customer’s complaint states that he does not want Viridian Energy as his supplier Customer’s service was cancelled on September 4, 2014, and Customer was provided with a cancellation confirmation number of: *** On October 6, 2014, Viridian Energy contacted Customer by telephone to confirm that his service with Viridian had been cancelled and his last day of service with Viridian Energy was September 29,
Next, Customer’s complaint states that Customer was told that it would take months to cancel, months later he called Viridian and Viridian stated that they “forgot” to cancel Customer’s account, and that since that date it has been months and his service with Viridian has not been cancelled Viridian Energy’s records do not support Customer’s recollection Viridian Energy makes a notation in Customer’s account every time that Customer contacts Viridian Energy’s Customer Care Department Viridian Energy’s records indicate that the first time that anyone contacted Viridian Energy regarding Customer’s account was June 6, At that time, Customer’s wife contacted Viridian Energy, however, Customer’s wife is not the account holder of record, and Customer had not authorized Customer’s wife to make changes on the account As a result, the Viridian Energy representative informed Customer’s wife that Customer would need to call to cancel, or give Customer’s wife authorization to make changes on the account Customer’s wife stated that she understood and that she would have Customer contact Viridian Energy Our records indicate that the next time Customer contacted Viridian Energy was on September 4, 2014, when he cancelled his account Customer’s service with Viridian Energy was cancelled in less than a month after he called in It has not been more than months since September 4,
I sincerely hope this meaningfully responses to the above complaints If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at ***
Warmest Regards,
*** ***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me While I am extremely unpleased with the lack of support given to my by Viridian and have notified them many times, the acceptance of the waiving of the ETF is approved The final check in the amount specified will be mailed today and my contract with Viridian severed effective immediately.
Sincerely,
*** ***

February 24, 2015*** ***Complaint ConsultantRevdex.com** *** *** ***
*** ** ***Re: *** ***, Case # ***Dear *** ***:The following response is made pursuant to the complaint filed with Revdex.com against Viridian Energy by ***
*** (Customer) on February 17, and that Viridian Energy received on February 18, Customer’s complaint states that: 1) he was told that the electric supply rate would be at a fixed rate; 2) he was not told that the fixed rate would be removed after six months and switch to a variable rate; 3) rates are too high and he was promised a lower electric bill with Viridian Energy; 4) he feels that Viridian Energy is a scam; 5) Viridian Energy needs to train their associates so that there is no chance that a Viridian Associate can misrepresent their service; and 6) Customer seeks reimbursement for overages. First, Customer states that he was told that the electric supply rate would be at a fixed rate.Viridian’s records indicate that account was enrolled on December 20, by *** *** who completed a third party verification and enrolled account into a six (6) month fixed price plan that was due to expire on August 10, The TPV clearly states, that once the fixed term has ended the agreement will continue month to monthSubsequent to enrollment Viridian send out a Welcome Package which also explains the Customers terms of the agreement (Attachment A) Next Customer states that he was not told that the fixed rate would be removed after six month and switch to variable rate It is important to note that per Viridian’s Terms and Conditions, prior to the end of the fixed term, Fixed Rate customers are sent a Renewal Letter with details regarding a renewal offerCustomer was sent a renewal notice with a response by date of August 7, (Attachment B)In order to receive a Fixed Rate for an additional term, customers must affirmatively agree by signing the renewal notice and returning it to Viridian EnergyNo renewal response was received by Viridian and therefore effective August 11, the account transitioned to a Variable Rate at the end of the fixed termThe Terms and Condition also explains that if a customer on a Fixed Rate takes no action, he/she is placed onto a month-to-month Variable Rate, which may be cancelled at any time without penaltyIf Customer did not want to receive a Variable Rate, or did not feel comfortable with the Terms & Conditions of a Variable Rate plan, she could have called in at any time to cancel without a termination feeCustomer complains that rates are too high and he was promised a lower electric bill with Viridian EnergyVariable Rates may fluctuate from month-to-month based on market conditions and company operating factors, and are best for consumers seeking the flexibility to cancel at any time and the ability to take advantage of short-term price fluctuationsAlthough, Viridian Energy strives to offer customers affordable green energy, it does not guarantee savings as compared to another natural gas product The prices of the utility’s standard offer service, as well as the prices of competitors are constantly fluctuatingIn any given month, Viridian Energy’s rates may be higher or lower than the rates offered by another company.Customer’s complaint states that he believes that Viridian Energy is a scam That is a statementScam is defined as a fraudulent business scheme and Viridian Energy provides a legitimate business Upon enrollment of accounts Viridian Energy provides customers with tools such as Welcome Packet and Terms and Conditions These tools are provided to Customers to educate them on Viridian products, and empower customers to make informed decisions for their accounts. Customer states that Viridian Energy must train their associates so that there are no chances that associates can misrepresent the servicesI am happy to inform you that we train our associates on Viridian products and the energy industry This is to allow the Associates to help customers make more informed decisionsWe provide many learning tools to our Associates and they must pass extensive tests prior to becoming a Viridian Associate.Finally, Customer states that he would like a credit, Customer have been charged appropriately for the Variable Rate Plan and therefore, a refund is not due I sincerely hope this meaningfully responses to the above complaints If you have any questions, please do not hesitate to contact me by email at ***Warmest Regards,*** ***Compliance Specialist

August 22,
*** ***
*** ***
Revdex.com
** *** *** ***
*** ** ***
Re: *** *** *** * ***
Dear Ms***:
This letter
is in response to the complaint that *** *** (“Customer”) filed with the Revdex.com on August 20, The Customer’s complaint states that: 1) Customer did not authorize enrollment with Viridian Energy; and 2) Customer does not want to receive service from Viridian Energy; and 3) Customer does not want to be assessed an early termination fee
Customer’s complaint states that she did not authorize enrollment with Viridian Energy Viridian Energy markets to *** *** customers through its network of independent contractors known as Viridian *** *** Viridian Associate #***, *** ***, referred Customer’s account Last year when Customer was enrolled with Viridian Energy, Viridian Associate #***, *** ***, referred Customer’s account
Customer’s complaint states that she does not want to receive service from Viridian Energy and she does not want to receive an early termination fee On August 19, Viridian submitted a cancelation for both Customer’s natural gas and electricity accounts Customer has not started service with Viridian Energy, and as a result, Customer should not received service from Viridian Energy Customer will not be assessed an early termination fee
Viridian Energy treats unauthorized enrollment as a zero-tolerance offense, and if shown, the Associate responsible will be terminated Viridian Energy will further investigate Customer’s claims regarding unauthorized enrollment by contacting the referring Viridian Associate
I sincerely hope this meaningfully responses to the above complaints If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at ***
Warmest Regards,
*** ***
Counsel

February 9, 2015*** *** *** *** *** *** ** *** *** *** *** ** ***Re: *** ***, Case # ***Dear *** ***This letter is in response to the complaint that *** *** (“Customer”) filed with the Revdex.com on February 6,
and that Viridian Energy received on February 7, Customer’s complaint states that: 1) Customer enrolled with Viridian Energy to save money on his electricity and natural gas supply; 2) When Customer’s Fixed Rate ended, his rate was higher than the utility’s rate; and 3) Customer would like to receive a refund.Customer’s complaint states that Customer enrolled with Viridian Energy to save money on his electricity and natural gas supply and that when Customer’s Fixed Rate ended, his rate was higher than the utility’s rate • First, although Viridian strives to offer customers affordable green energy, it does not guarantee savings as compared to another electricity or natural gas product The prices of the utility’s standard offer service, as well as the prices of competitors are constantly fluctuating In any given month, Viridian’s rates may be higher or lower than the rates offered by another company While Viridian may be able to document savings to the utility’s standard offer at a particular snapshot in time, it cannot offer a general guarantee of savings It is also important to note that Viridian offers premium renewable energy products For example, Viridian’s Everyday Green electricity product provides customers with 50% more renewable energy than state minimum standards, and Viridian Energy’s Simply Right natural gas product includes 25% carbon offsets As a result, a direct comparison to the utility’s price cannot be made. • Second, Customer chose to enroll in a Variable Rate, not a Fixed Rate as his complaint states Variable Rates may fluctuate from month- to-month based on market conditions and company operating factors, and are best for consumers seeking the flexibility to cancel at any time and the ability to take advantage of short-term price fluctuationsFixed Rates remain set for the agreed-upon term and are best for consumers seeking price-certaintyViridian encourages customers seeking price-certainty and protection from market volatility to select a Fixed Rate product.Next, Customer’s complaint states that he would like to receive a refund Customer has been appropriately charged for the Variable Rate plan that he selected, and therefore is not due a refundHowever, as a resolution for customer dissatisfaction, Viridian Energy can offer the Customer a one-time courtesy credit of $in conjunction with enrolling both his accounts in Fixed Rates with Viridian Energy.I sincerely hope this meaningfully responses to the above complaints If you have any questions, please do not hesitate to contact me at *** *** or by email at ***Warmest regards,*** ***Counsel

April 27, 2015Submitted via web to: *** ***, Complaint ConsultantRevdex.com** *** *** ***
*** ** ***Re: *** ***, Case # ***Dear Ms***:This letter is in response to the complaint that *** *** (“Customer”)
filed with the Revdex.com on March 14, regarding Viridian Energy In the complaint, Customer states that a Viridian Energy dodoor representative misrepresented herself as an *** representative and he enrolled with Viridian Energy under pretenses Customer also states that he was assured a lower rate of $0.129/kWh and was assured that he would remain with *** as his electric delivery company Lastly, Customer would like to be refunded $in billing charges as well as a waiver of a $early-termination fee (“ETF”) for cancelling his account Upon receipt of this complaint, the sales agent linked to the enrollment was identified and her account has been de-activated pending a full investigation into the concerns expressed by Customer in the complaint If substantiated, the sales agent will not be reactivated and will cease to be associated with Viridian Energy Viridian Energy takes this matter seriously and continually strives to improve the training and selection of our external marketing vendors to ensure compliance with all rules and regulations Viridian Energy’s records indicate that Customer enrolled with Viridian Energy on March 7, Customer authorized the enrollment by completing a Third-Party Verification (“TPV”) One of the prompts on the TPV states: “That the purpose of the call is to verify that you would like to enroll with Viridian Energy as electric supplier,” and Customer confirms with a clear “Yes” Customer is correct in stating that he was assured a rate of $0.129/kWh because, Customer enr olled in Viridian Energy’s month fixed rate plan at the rate of $0.129/kWh Customer is also correct in stating that *** would remain his electric delivery companyThe TPV states that Customer will receive one bill from the utility (***), of which Viridian Energy will be the supply charge and the utility will be the delivery charge Finally, Customer complaint states that he requests a refund of $of billing charges and waiver of the $ETF Customer has not been billed by Viridian Energy, and therefore $ is not a Viridian Energy charge If Customer terminates prior to the end of a fixed term, they are subject to an ETF On April 13, 2015, Viridian Energy received a cancellation request from Customer and the utility confirmed a service end date of May 5, Customer did not fulfill his contract therefore he is subject to $early termination fee.Viridian Energy is committed to compliance and customer satisfaction If you have any questions, please do not hesitate to contact me by email at *** Kind regards, *** ***Compliance Specialists