VitaminSea Seaweed, LLC.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have not receive my refund amount that they charged me which was supposed to be refundedOnce I receive the refund I will be satisfied
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been
resolvedHowever, I still feel as though buyers need to beware with this companyTheir refund policy which is available online after Googling "Highster Mobile Refund Policy" is NOT the refund policy that they apparently go byIt took a lot of arguing for me to get a refund and I was met with much attitude before I finally received one
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
There is nothing made clear to me that there is a 30nday refund periodI never used the product and never signed upI want my refund back please
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We do apologize for the issues you have experienced Kindly email the support supervisor for assistance at; ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have already replied via email to Fran F* General Manager ILF Mobile Apps CorpIt's the same as the others wanting me to troubleshoot and unistall then reinstall the softwareI made this purchase (Highster Mobile) believing the software would do what you advertisedILF Moblie keeps saying I am not eligible for a refund becasue the software has been installedI did what was required of me when I purchase your product and it did not perform as it should, and I do not want it periodI do not want the newest version you claim to have now My email reply to ILFIt is typical that you will want me to keep trying to install software when I have to access the device for a time period in order to do this. Yes, what the screen shot shows is exactly what I am able to see, However nothing is different from April ** * ** on the call log or text messages which does indicate the software is Not working properlyAs a customer having to try to get the device and unistall and reinstall software is a huge inconvience. If the techs can make the software I purchased work or start back working then okay go ahead and do it, if not I want a refundThe program only worked for a few days and I did not read this anywhere describing the Highster productGet the techs to make the product I purchased and install work or give me a refund as stated in your customer guarantee
It is really dishearting that compaines take customers for granted in this wayThis is Fraud-a person or thing intended to deceive others, typically by unjustifiably claiming or being credited with accomplishments or qualitiesI will be contacting consumer complaints as well
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear Customer - I do apologize for the issues you are experiencing Kindly reach out to our senior support supervisor for immediate assistance at: ***

We do apologize you are not completely satisfied with your software and are more than happy to assist you with your software Kindly reach out to the support supervisor at; *** for assistance

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The response I received from carrier states to 'view their refund policy' however they should be held liable for their rep verbally stating I could get my money back if it did not workAnd also they have not addressed the fact that they continue to charge my bank acct $each month for a service I've never once been able to useI did not give them permission to charge monthly and when I called in the many times they said they would discontinue however still getting billed monthly and no REFUND yetI am not satisfied with the company's response.I would like the$refund for the initial purchase and the additional monthly charges to my bank account
Sincerely,
*** ***

We do apologize for the issues you are experiencing Please email the support supervisor directly at; ***

Hello,I do apologize for any misunderstanding, but there was never a time when we raise the price of our servicesThere was an error where some people who had purchased a one time fee and were asked to create a subscription service, but that problem has been resolvedYour account was disabled
because our security department flagged your it for possible illegal activityAs it appears in your account, you may be monitoring the phone to which you do not have proper authorization or that you do not ownYou were instructed to provide specific information, which you have yet to do, which will help us determine if you are using our software in an illegal manner, which according to our terms and conditions is expressly prohibitedPlease provide the specific information that is required and we can look into your account from there.Pursuant to your request on this forum, I will not have your account reactivated as it is your request to keep it deactivatedAlso, please do not submit any personal information to this form as it is made available to the publicAll documentation for the purpose of ascertaining your accounts legal status and standing should be kept privateTherefore, only make submissions through our customer support center

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have sent in my credit card statements that show no refund was issued on 7/** This company has been lying saying they would refund my money since May I have been trying to get my money back & still no luckThey lied to Revdex.com saying they refunded my money in July ***No refund
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We do apologize you are not completely satisfied with the software, however, you installed and used the software We are more than happy to assist you with the issues you are experiencing Kindly reach out to; *** for assistance

Hello Customer, Our records indicate you were issued a full refund in the amount of $to the card used to purchaseThe bank will know what to do with the funds being that you've cancelled the account

Thank you for reaching out to us! I do apologize you are not completely satisfied with the software After further research we see that indeed the software was installed and used There is data currently uploading into your control panel We would like to offer our assistance
with the software as you are not eligible for a refund because you used the software Kindly email the support supervisor for immediate assistance at; ***

Revdex.com:
I have reviewed the response made by the business in reference
to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
ILF Mobile apps Corphas not refunded me any money that was removed from my accountThe account it was removed from was closed due to what was done and ILF was notified of this and said they would be sending the money to my house at the address I had given them.
*** ***

Hello, I do apologize you are not completely satisfied with our software, however, you are not eligible for a refund as the software is currently uploading data and is properly working We are more than happy to assist you, kindly email the support supervisor at; *** for assistance. Regards,ILF MOBILE APPS CORP

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
If anyone from this company would take the time to read my numerous emails they would understand that yes, I received the download but it was incomplete & only contained 25% (if that) of the information from the target phone & since the initial partial download nothing has updated...nothing has ever changed from the original portion of the download I receivedAnd all I keep receiving are generic responses - I have no desire to work with this company in any way after the way my account was treated
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We do apologize you were not completely satisfied with your purchase We have issued you a full refund For further assistance, please email *** for any questions