VitaminSea Seaweed, LLC.

We do apologize you are not completely satisfied.  Kindly reach out to the support supervisor for assistance at;   [redacted]

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

After weeks of communications w/this company they still haven't fixed the software.  I've followed all instructions & the software never worked.  I've also requested a manager contact me to resolve this & haven't heard from anyone.  All messages I've received from this company are about installation & none acknowledging the fake software.  I've asked for a refund (shortly after purchasing it) & was told it would be refunded then shortly after that I was told it was declined because the software key was activated.   Activated key or not this is a scam.  I paid for something & did not get it.  I want my money refunded to me.  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for reaching out to us!  I do apologize you are experiencing some issues.   The application could stop transmitting for several reasons out of our control.  I would like to refer you to the Senior Support Supervisor who will be able to assist you to get you up and...

running swiftly. Kindly email her directly at;  [redacted] for immediate assistance.

Dear Customer,  We do apologize your not completely satisfied.  Kindly email the Support Supervisor directly at;   [redacted]  for immediate assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Account access...

has not been restored.  After filing this compliant with Revdex.com, I received an email stating that I am in violation of the terms of usage.  I am not in violation.   First, they suspend without the right to do so (and state access has been restored when it was not) and then they claim I am in violation of the terms when I am not.  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The problem is that everything in all of your ads state that I will only need to have access to the target phone for several minutes - one time only.  I DO NOT CONTINUALLY HAVE ACCESS to the phone - if I had known that you would have to have numerous access' to the phone I would have never purchased the software!!  No one ever tried to help during the initial week when I was having so many problems I only received bogus responses that were not at all helpful - I just want my money back as you state in ALL of yours ads I was never ablew to use it from DAY 1 of my 1/2 download - my software download was not successful because only a portion downloaded as for it stopping later ....it never even fully downloaded so that just adds to the reason you should refund my money
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear customer, You have been denied your refund because you are well beyond the 30 day refund policy, the message you received states your refunds request was submitted to the refunds department. From that point on they then review your account to see if you are eligible for a refund.

You did receive a response requesting the email address you used at checkout for the software as the email address you emailed Fran Ferrara with IS NOT a registered email address.  If you would like, we can provide the email address you used to email the supervisor.

Hello,Thank you for reaching out to us.  We do apologize for your dissatisfaction with our software.  We have issued you a full refund.Regards,ILF Mobile Apps Corp.

Hello, I would like to apologize for the difficulties you have been experiencing using a product. I have attached a screenshot showing that you have indeed registered a product and data retrieval is in progress at this time. I understand however that data retrieval has taken longer than...

expected. If you like, I can refer this issue to our engineering department to see what the delay may be caused by. Alternatively, I can arrange for a full refund of your purchase.Typically, data retrieval is based upon the amount of data contained within the account. Accounts with more data will take longer to upload to our system. Please note, that videos and photos and any other media files will take considerably longer to upload to our system.Please respond to this message so we may attend to this matter as expeditiously as possible.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have been working with the ILF Support Team for more than 4 weeks with no results.  After pushing the issue to determine why their system did not work they admitted that they had problems on their end.  Not just once but twice. Their request for me to continue to attempt to provide information and addition time to solve THEIR issues is unacceptable.  As you can see from the attached string of e-mails, which is just a record of the latest problems as I have an earlier chain as well, ILF has access to my account and sent me the exact screen shot of their system only showing the 9 text messages so I am not going to continue to respond to requests that have been previously responded to.  I purchased software from their competitor utilizing the same ICloud monitoring and it worked flawlessly the first attempt.  The problem is with ILF and their false advertising, see April [redacted] e-mail about their server upgrades, the earlier e-mail chain from my home e-mail also informs me that they were upgrading the software so their system would work.  I purchased this system because it was advertised to work with the IPhone through remote access,  it did not at the time they sold it and did not work as of 4/**.  I want a full refund.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted] 
[redacted]Revdex.com,I have contacted the company once again, requesting a refund, and am waiting for a reply.  Thank you. 
Sincerely,
[redacted]

We do apologize you are not completely satisfied with the software.  We have approved your refund and no further action is required.

We do apologize for confusion.  We have issued you a full refund.

I do apologize you are not completely satisfied with the software.  Kindly reach out to the supervisor directly at;   [redacted] for immediate assistance.

Thank you for reaching out to us!  We do apologize for the difficulties you are experiencing and would like to escalate your issue to the senior technical support advisor.  Kindly reach out to them directly at;  [redacted]  for immediate assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

  This was not disclosed before I purchased the service. I never login with the information you sent in a link. Please refund my money.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 This company is lying about my refusal to submit information and I have the emails to prove that I submitted all information requested.  They are also lying about data being uploaded for me to view.  This too, is provable just by logging in to my account.  This is not a case of "He said, She said"  Everything that I am saying is available for all to see.  This is clearly a scam organization who should be brought to justice.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello,Your refund has been issued.

I do apologize your not completely satisfied with the software.  Kindly reach out to the support supervisor at;   [redacted] for assistance with this issue.