VitaminSea Seaweed, LLC.

We do apologize you are experiencing some issues with the software.  Kindly email the support supervisor for assistance at;  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
BUYER BEWARE!!! This program does not work properly and support is non-existent. Do not do business with this company. Once they have your money they could care less if it works for you. Your phone DOES have to be rooted to use the majority of this software, it does not recover deleted anything, the GPS works sporadically, you text will have various dates showing back to 1970 and you they will tell you to reinstall it weekly. It does not update automatically so you physically have to have the phone to update. The last link they sent me to update does not even work. DO NOT PURCHASE THIS!!!!!
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Good evening Customer,  You have activated, installed and used the program which voids our refund policy. You are not eligible for a refund because of this. This is clearly stated on our product website that if you activate, or use the product for its intended purpose you will not receive...

a refund.

Hello Customer, On our product website it states if the software is activated or used in anyway, no refund is due. For a more in depth explanation please see the refund policy. [redacted]

We do apologize, however,the [redacted]lication could stop transmitting for several reasons out of our control.  Possibly the end user changed there settings, updated the operating system, no wifi, no cellular service, updated firmware or possible conflict with an [redacted] installed after the monitoring [redacted] was installed.  For this, we suggest you reinstall the software, as this will address the issue you are having.For further assistance kindly email;  [redacted] for immediate assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As you can see this company is unwilling to honor their product.  I previously provided all the necessary information that they advertised was required. Why they are now asking for my ICloud back up after 3 weeks of experiencing the same problem is ridiculous. I am not wasting any more time providing additional information, which their advertisement clearly states is not required, so they can figure out why their system doesn't work. I am awaiting a refund of my purchase and will also notify the credit card company to dispute the payment if necessary. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved.  
 The answer they have given is false. I have requested a full refund for all charges taken from my bank account by their company. My Gmail account got hacked and I have explained this multiple times.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The product does not work. Fran acknowledged that I had not been able to access the data. She has given me new login information which I have not been able to use. This was explained to Fran. At this point, I would settle for half my money just to be done with this company. ILF Mobile still made money for nothing.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by ILF Mobile Apps Corp. regarding complaint ID [redacted].Sincerely,[redacted]

Thank you for contacting us.  I do apologize for the issues you are experiencing and will address your issue immediately.  Kindly reach out to the support supervisor for an immediate refund at:   [redacted].  Please explain your issue and your refund will be...

processed.  Thank you!

Revdex.com:At this time, I have not been contacted by ILF Mobile Apps Corp. regarding complaint ID [redacted].Sincerely,[redacted]

We do apologize your not completely satisfied with the software.  However, as you stated, you installed and used the software.  I do understand you need technical support assistance and we are more than happy to provide you with the necessary support.  Kindly email;...

 [redacted] for assistance.

Dear Customer,I do apologize for the issue you are experiencing with our software.  For immediate assistance, kindly reach out to our senior support supervisor directly at:  [redacted]

Hello,Thank you very much for your email. After reviewing your case I have found and confirmed that the application was indeed operating correctly on the phone to which was installed. After following the instructions from our technical staff information continue to upload to your account. If you...

have any further questions or need further assistance, please do not hesitate to contact our support desk as no technical support or other correspondence is handled through a public forum.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved  When I attempted to log in I...

couldn't.   My e-mail and password are correct.I don't know what game this is but I'm not playing it.  I want to know the date you changed your service.  I expect that amount of time to be added to my original end date. 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We consider this matter closed and will be handled directly through the supervisor.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I submitted a ticket on 3-** and had a discussion with your rep Talia H[redacted]. She asked what device and I told her Android HTC One and answered all of her questions them she just stopped replying.
Then Fran F[redacted] asked the same question again on 4-*-16. So is it my fault your reps arent making proper notes on customer accounts?? Then I get a screen shot from Jacqueline R[redacted] showing that the product was in fact installed correctly yes most of the features do not work. This was my reply to the screen shot..[redacted] Lets continue.. Email: Does not work Calendar: Does not work Browser history: Does not work All social Media: Does not work So you are taking money and refusing to honor your refund policy when your product fails to preform??? As you can see the product is installed correctly yet only 2 or 3 features work. I want a refund!"Your website is misleading, it does not contain all the disclaimers regarding installation before purchasing and the customer service is beyond poor. In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We have issued you a full refund and deactivated your account.  ybfd

Hello,Upon purchasing the program you received a license email which contained an activation link. You clicked the activation link with activated the license and the software. Just above the activation link, within the license email, is a paragraph which clearly states that once you click the...

activation link the software is activated and no refund will be available. Here is the text of that message from your license email: Activation links are a representation of a license that verify the authenticity and licensed use of the software product purchased. By clicking on the activation link contained in this email you are accepting receipt of the product and activating the license of the product you have purchased. For the software you have purchased to collect information from an Android device the software must be installed to that device. If you will be using the no jailbreak program it will not be necessary to install the program to the monitored device. For all other versions it will be necessary to install the program to the monitored device. If you are unable to perform this action do not activate the license key.  Your refund has been denied as a result of you activating your software. Please keep in mind that your license key will remain active should you have use for the software in the future.

Dear Customer, our records indicate that we tried to assist you to get your software up and working. You declined to fill out the IT script. Our refund policy clearly states that if you activate the key or if there is any data uploaded to your account, no refund is due. please feel free to review the refund policy below : [redacted]