Vivint Solar

Vivint Solar has scheduled an additional appointment on 7/31 to address the system issue and will follow up with the customer after the appointment to ensure the system is operational.

Complaint: [redacted]
I am rejecting this response because:  I contacted Margaret, and she will be in contact with me after speaking to her manager.  I will not accept the response because there is not a resolution to the problem yet.  
Sincerely,
Sonia G[redacted]

On 6/8/17 Vivint Solar scheduled an appointment to remove the customer's solar system for 6/14/17.

Vivint Solar contacted the customer, and have provided direct contact information for the Specialist that will be handling their account. Vivint Solar has a scheduled follow up with the customer on 02/09/2018.

Vivint Solar does not have any presence in Illinois and this individual does not have an account with Vivint Solar. If the customer has a complaint about their security service with Vivint Inc. then this should be addressed through their Revdex.com site, as Vivint Solar and Vivint Inc. are two separate...

companies.

Vivint Solar has reached out to the customer again regarding the additional issues that were mentioned and is currently working on a resolution.

Complaint: [redacted]
I am rejecting this response because: although I did indeed speak to vivint  solar on Friday, we are no way near an agreement on how to solve this matter. I was told that they would research my complaint and get back to me this week. Therefore I do not want to close my case yet. I
Sincerely,
[redacted]

Vivint Solar reached out to the customer on 2/17 via phone and left a voice message. Vivint Solar also reached out to the customer via email on 2/17 in an attempt to get in contact with the customer to address their concerns. Vivint Solar will continue to reach out to the customer in an attempt to...

resolve their concerns.

Vivint Solar has contacted the customer on 5/5/17 and created a plan of action agreed on by both parties to address the customers concerns. Vivint Solar provided contact information and a guarantee of follow up minimum of every 7 business days until the customer's concerns have been resolved.

We have spoken with the customer regarding their complaint. We will be working with the customer and a Sales Representative in his local area; to determine if the customer meets the minimum qualifications for the additional system.

Vivint Solar has spoken with the customer about their concern. We explained that we do not have a lien on the property, but that it is a common misunderstanding. We have contacted the customers bank, as per the customers request. We requested a copy of the filing that the bank were referring to....

Vivint Solar submitted a release of the filing, and a copy of that release was sent to the customer on 10/21/2016. A copy of the same release was sent to the customers bank, as requested on 10/25/2016.

Vivint Solar reached out to the customer to discuss their complaint via telephone on 5/25/17, a voicemail was left requesting a callback. Additionally, we emailed the customer on 5/25/17. Vivint Solar will continue to reach out to the customer regarding the complaint.

As of 8/20/2015 the customer has been given permission to operate and now has an operable system.

We were able to schedule a Saturday appointment for 9/23 to accommodate to the customer's schedule. All system issues were resolved at that time and we have submitted their accounts to be reviewed to check for potential over billing that may have taken place. The assigned specialist has been in contact with the customer and provided this update, and they will follow up with the customer no later than 10/3 with the results of the review. We will continue to monitor their system's performance and reach out to the customer when issues arise.

Vivint Solar has attempted to contact the customer via telephone and via email on 2/24/2018 with no response. Vivint Solar will continue to contact the customer regarding their complaint to discuss a resolution within the terms of the agreement

Vivint Solar always takes great care in inspecting, measuring, and designing a system specifically suited to the roof and the customer.  A surveyor measures and takes photos of the roof and rafters from many angles, from every corner, and peak of the roof.  These photos are reviewed by our designers and technicians.  The installation crew also performs a walk-through before installing the solar panel system to set up the installation and double check the roof integrity.  Any of these people can determine that the roof will be damaged by the installation of the system and stop the installation from proceeding.  In this case, it was determined that the system could be installed on this roof without causing any leaks or damage to the roof.  The customer has not reported any damage or leaks resulting from the installation of the solar panel system.  If the roof ever needs to be re-roofed, the customer may pay a small fee of $499 which includes the temporary removal, storage, and re-installation of the solar panel system.  Vivint Solar has continued to work with the customer in this process and in transferring the system to a buyer of the home.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Not the direct payment I expected but more prompt payment but at least it is scheduled.  I will make further complaints if they do not follow through with their plan.  They would expect prompt payment from me, why shouldn't I expect it from them.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:#1 - The material (animal guard) has yet to be installed.  Based on past experiences, it is very likely that the...

material will not be installed on the date promised.#2. - The poor customer service, poor treatment, broken promises and repeated lies by Vivint employees has not been addressed.I can and will provide a log I've been keeping to prove my claims.
Sincerely,
[redacted]

Vivint Solar must perform the necessary inspections on the system to ensure it meets the city code.  We sincerely apologize about the lack of scheduling options but these are the appointments available between the city inspector and the Lead Inspection Technicians with Vivint Solar.  We are committed to working with you to ensure that all is handled in a timely manner and are ready to work to schedule the appointment's when our customer is also ready.  We understand schedules can be busy this time of year.  We are here willing, and ready to work with our customer however we can to accomplish the final steps that need to be accomplished to receive permission to operate the system.