Vivint Solar

Vivint Solar has reached out to the customer again regarding the additional issues that were mentioned and is currently working on a resolution.

Vivint Solar has attempted to contact the customer via telephone and via email on 2/24/2018 with no response. Vivint Solar will continue to contact the customer regarding their complaint to discuss a resolution within the terms of the agreement

Complaint: [redacted]
I am rejecting this response because:I asked in...

the email I sent to Vivint @[email protected] on 9/25/2017 to be contacted back regarding the inability to access my account via their website.  In this email I attached an email that was sent earlier that day on 9/25/2017 asking about my invoices for July, August and September since I cannot access them.  I was also inquiring about the credits I was to receive for my system being off for the entire month of July.  No one has responded to either email to date.  When I did call, I was told my credits would be cumulative starting in October.  I was told previously that the credits would reflect on September's invoice.  There are conflicting statements being made.  I would like to see my invoices for July, August and September but am unable to access them via the website.  I have asked several times for assistance with this.  I feel that my requests are just ignored yet I am called constantly by the billing department (automated) regarding my balance.
Sincerely,
[redacted]

Vivint Solar reached out to the customer on 2/17 via phone and left a voice message. Vivint Solar also reached out to the customer via email on 2/17 in an attempt to get in contact with the customer to address their concerns. Vivint Solar will continue to reach out to the customer in an attempt to...

resolve their concerns.

We have spoken with the customer regarding their complaint. We will be working with the customer and a Sales Representative in his local area; to determine if the customer meets the minimum qualifications for the additional system.

Vivint Solar has contacted the customer on 5/5/17 and created a plan of action agreed on by both parties to address the customers concerns. Vivint Solar provided contact information and a guarantee of follow up minimum of every 7 business days until the customer's concerns have been resolved.

Complaint: [redacted]
I am rejecting this response because:  I contacted Margaret, and she will be in contact with me after speaking to her manager.  I will not accept the response because there is not a resolution to the problem yet.  
Sincerely,
Sonia G[redacted]

Vivint Solar and the customer will work on an agreed upon resolution withing the terms of the agreement, once the service appointment has been completed.

Vivint Solar has spoken with the customer, and explained our Production Guarantee. We have explained that the annual production will be reviewed after one year of service, and if the system has failed to produce what was guaranteed, then the customer will receive a check for the difference. We have...

also issued the customer a $100.00 credit as goodwill for the frustration.

Vivint Solar has provided the necessary information, per the terms of the agreement, to the parties involved and are currently in contact with the customer.

Vivint Says the system is producing correctly however I received another large electric bill for January. And the system here on my property shows that 13 out of the 16 panels are reporting. Also the contact person at Vivint sent me this same information in an email and said this is his last week with Vivint. Seems along with their product which does not work properly based off the information they gave me to look and review my systems production, their workers come and go as well. This is the third time I’ve been told the person reviewing my account is leaving Vivint. There is a disconnect between what the system on my property is showing and what Vivint is trying to show me. I want the proper clarification and if in fact my panels are not workin I want them fixed and my account properly credited.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Not the direct payment I expected but more prompt payment but at least it is scheduled.  I will make further complaints if they do not follow through with their plan.  They would expect prompt payment from me, why shouldn't I expect it from them.
Sincerely,
[redacted]

On 6/8/17 Vivint Solar scheduled an appointment to remove the customer's solar system for 6/14/17.

Complaint: [redacted]
I am rejecting this response because: although I did indeed speak to vivint  solar on Friday, we are no way near an agreement on how to solve this matter. I was told that they would research my complaint and get back to me this week. Therefore I do not want to close my case yet. I
Sincerely,
[redacted]

Vivint Solar has reached out to the customer regarding their complaint on 11/29.  Vivint Solar has reached out to Fleet Performance regarding the system. Vivint Solar will continue to reach out to the customer and keep her updated to come to an amicable resolution within the terms of the agreement.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me with a conditional signature as described in my contractual response.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have received a partial refund of the amounts withdrawn from my account.  However, after the...

company told me over the phone that they were stopping a payment from being pulled from my account for January so they can locate the problem, I received an email from them today about a past due amount.   In January, a payment of $51.82 was withdrawn from my checking account and applied to the same unknown account that the prior double payments were applied to.  My billed amount for January was supposed to be $46.14.  As far as I am concerned, I have over paid my account and should have nothing past due.  This is not how a company should do business.  This has caused nothing but stress and aggravation, on top of cause an extreme financial hardship on a family already on a tight budget with 3 small children.  I am appalled by this company's billing practices.  I am truly upset that I have been made to feel that I am late on a payment.  This email was a true insult. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I am very happy to hear that they are still working on solving my problem but they have yet to contact me about reinstalling my panels and they are still charging me monthly even though I'm not using solar because they cut the wires and shut the power off. I don't understand what's going on with that at all.  Also I have sent pictures of my roof when it was being ripped to three different people now I don't know if you don't communicate with each other or what but this is been going on for months.   pictures were sent to Jeff, Luis and Enoch starting in December and ending in February.  I would seriously like to get this issue resolved, thank you in advance for your cooperation.
Sincerely
[redacted]

Complaint: [redacted]
I am rejecting this response because:Vivint has told me numerous times that...

they want to fix the issue but has still failed to deliver that service. Vivint does not seem to be in any rush to fix it considering the response I have been getting from them. They had their chance on numerous accounts to resolve the issue and I am done doing business with them and would like the non working panels off my roof.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]