Vivint Solar

Vivint Solar has looked into this customer's concerns. Our Damage Resolutions department has been working diligently at assisting in repairing any damage that may have bee caused by our company. Our legal team has also been notified of this situation and will assist accordingly.

Vivint Solar is currently working with the customer to address all damages allegedly caused by the Vivint Solar Installation. The customer has conducted a mold test so that further details can be provided to us. Vivint Solar will continue to work with the customer until all concerns with the...

customer have been addressed.

Vivint Solar reached  out to the customer to discuss their complaint via telephone on 6/22, a voicemail was left requesting a callback. Additionally, we emailed the customer on 6/22. Vivint Solar will continue to reach out to the customer regarding the complaint.

We are attempting to make contact with the customer using the information provided to the Revdex.com and on their account.  We will continue our attempts to make contact.  A case manager has been assigned at this time to work with the customer moving forward.

Vivint Solar has attempted to contact the customer via telephone and via email on 1/4/18 with no response. Vivint Solar has confirmed the part is in the warehouse, Vivint Solar has scheduled a service appointment for 1/22. Vivint Solar will continue to contact the customer regarding their complaint...

to discuss a resolution within the terms of the agreement.

After speaking with the customer, we have updated them and worked out a plan to reconvene on Tuesday, July 5th to continue to work toward the resolution desired.

Vivint Solar is working with a local, licensed contractor to provide another opinion on the...

cause of the roof leak. The customer will also be sending in their utility bills for review from which point we can work with our customer to determine an agreeable resolution for both parties that is also within the terms of the agreement.

Vivint Solar is currently in communication with the customer regarding the complaint.  The customer is requesting cancellation of the Power Purchase Agreement. Vivint Solar has explained to the customer that they are not within the right to cancel. The customer is aware that they...

signed an agreement with a term of (20) years. If the customer decides to not move forward with the panel relocation, Vivint Solar will reimburse the customer the $250.00 they originally paid for the relocation service fee.

Vivint Solar will be honoring our Commitment to our valued customer.  We have called out and left a message on their phone to inform them of the status of the incentive.

Vivint Solar is currently in communication with the customer regarding the complaint. We are working to come to a resolution within the terms of the agreement.

Vivint Solar will continue to work with our customer addressing this matter.

As requested by the complainant, Vivint Solar prepared and mailed an expedited letter on 1/22/2015. The letter contained copies of formal credit inquiry removal requests, which were also mailed to the credit bureaus on 1/22/2015.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], the business has agreed to send a letter to credit reporting companies to remove inquiry.  As long as the inquiry is removed, I am satisfied
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
please reopen my case my electric bills from peco say that I only use 1095 kl watts a month son they  lie when they say that I use 1095 kill watts over what my panels generate I have last years bills before  the panels to compare the usage and they are very close to what I use normally.so they are stealing from me please help me thank you [redacted]Sincerely,
[redacted]

Vivint Solar...

would like to apologize for all of your frustration. Our Home Damage department has approved a check to be sent out for the Damage in the amount of $[redacted]. In addition we are reimbursing you the $[redacted] you paid in February. To date your system is reporting to us and producing normally.

Complaint: [redacted]
I am rejecting...

this response because:  they have been attempting to resolve the issue since July 2015.  We have on numerous occasions requested they remove their equipment from our home as we feel they have breached the contract.  Their resolution is nothing new.
Sincerely,
[redacted]

Vivint Solar is nearing permission to operate with the utility company.  Recently our customer upgraded cell phones, since this phone upgrade there has not been any signal interference issues.  With the system nearing permission to produce power and the signal interference gone this complaint can be considered resolved at this time.

I called Mr & Mrs G[redacted] to go over their concern and see if there's something I can do for them.  No one was home so I left a message to return my call.

A technician from Vivint Solar went to the customers home on 04/25/16, and performed a software update. The customers system is working and producing power as of this date.

Vivint Solar has looked into these concerns, however, the individual who has listed them is not the person who signed the agreement for the referenced address. The Solar System at the referenced address has been approved by both the city within which it is permitted and the utility company to be...

operated. Our monitoring reports also indicate that it is currently up and running without issues.