Vivint Solar

In the state of California, Vivint Solar is required by the State to record a "Notice of an Independent  Solar Energy Producer Contract" using a form provided by the CA Public Utilities Commission.  The State clearly defines the filing as having no lien, encumbrance, or title defect...

against the real property.  When the customer notified Vivint Solar that his reverse mortgage company had questions about the filing, Vivint Solar reached out to the lender and reverse mortgage company in question.  Vivint Solar quickly explained the filing, referred the company to the CAPUC website and sent a business letter to the mortgage company stating that Vivint Solar does not have any security rights on the real property and that the only interest relates to the ownership and maintenance of the solar photovoltaic system.  Vivint Solar recently confirmed that the customer's reverse mortgage should proceed without incident.

Vivint Solar has reached out to the customer regarding their complaint on 12/2. We emailed the customer to schedule a date and time to go over their system concerns. Vivint Solar has also mailed out the customer his check on 12/2. Vivint Solar will continue to reach out to the customer and work with them to come to a resolution within the terms of the contract.

Vivint Solar is in constant communication with the customer. As dictated by the customer's signed Power Purchase Agreement, they have two options when selling their property; they can purchase the system or transfer it to the new buyer. Vivint Solar and the customer are working towards a...

resolution within the terms and conditions of the agreement.

We have spoken to the consumer and the VSLR customer regarding the account in question.  We are working with VSLR customer at this time to resolve the complaint brought forward by the consumer.  This has yet to be resolved at this time and we will continue to work to find a amicable...

resolution that remains within the terms of the signed agreement.

We reached out to the customer to clear up any confusion with our recent response. We will continue to reach out to him until the concern is resolved.

We are not moving on in the process because of VIVINT. The lender will not fund the loan because of vivints greediness charging 34000 dollars for a less than stellar system. Thanks to VIVINT this deal is bombing.  Shows what type of company they really are.

Vivint Solar reached out to the customer on 11/16 via phone but was unable to make contact. Vivint Solar also provided the customer with contact information via email on 11/16. Vivint Solar will continue to reach out to the customer in an effort to resolve the customer's concerns.

Complaint: [redacted] I am rejecting this response because: I have sent back the agreement signed and dated with the adjustment of a clause of a termination of the relationship between myself and Vivint (as in to NOT reinstall the solar panel) - as requested in this complaint as well. Vivint at this point says they will not pay the agreed amount to me unless the panels are reinstalled. We had agreed to settle with Vivint this way we could proceed and get our roof fix by a trusted roofer higher by me not Vivint, the amount we have settle for was way less than it would cost me to get my roof fix. Therefore, I had to pay out of pocket to fix my roof that Vivint damaged. Vivint has showed to incompetent in installation of panels the first time, and in diagnosing the damage. The only reason they reassessed the damage was due to the complaint to the Revdex.com after months of phone calls. The damage resolution department is a joke. I want nothing to do with this company. I am entitled to the amount of money we settle on as Vivint has clearly admitted they were in the wrong doing on multiply occasion and I do not want to have to deal with this again, meaning I don’t want the panels reinstalled on my new roof, risking damage again. Sincerely, [redacted]

Vivint Solar is currently in communication with the customer regarding the complaint.  The customer is requesting cancellation of the Power Purchase Agreement. Vivint Solar has explained to the customer that they are not within the right to cancel. The customer is aware that they...

signed an agreement with a term of (20) years. If the customer decides to not move forward with the panel relocation, Vivint Solar will reimburse the customer the $250.00 they originally paid for the relocation service fee.

Vivint Solar has attempted to contact the customer via telephone and via email on 1/4/18 with no response. Vivint Solar has confirmed the part is in the warehouse, Vivint Solar has scheduled a service appointment for 1/22. Vivint Solar will continue to contact the customer regarding their complaint...

to discuss a resolution within the terms of the agreement.

Vivint Solar has made an offer to the customer that is outside the terms and conditions of the agreement in the form of an amendment. Therefore, an additional document is required to be signed to uphold this service.

Vivint Solar will be honoring our Commitment to our valued customer.  We have called out and left a message on their phone to inform them of the status of the incentive.

We are currently working on a resolution with the customer.

Vivint Solar reached  out to the customer to discuss their complaint via telephone on 6/22, a voicemail was left requesting a callback. Additionally, we emailed the customer on 6/22. Vivint Solar will continue to reach out to the customer regarding the complaint.

Viivnt Solar's Customer Success Department reached out to the customer regarding the complaint.  We called the customer on 3/29 and informed them that we are currently waiting on the Utility company to issue Permission to Operate. Vivint Solar will continue to work with the customer to come to...

a resolution within the terms of the contract.

Vivint Solar has looked into this customer's concerns. Our Damage Resolutions department has been working diligently at assisting in repairing any damage that may have bee caused by our company. Our legal team has also been notified of this situation and will assist accordingly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We are attempting to make contact with the customer using the information provided to the Revdex.com and on their account.  We will continue our attempts to make contact.  A case manager has been assigned at this time to work with the customer moving forward.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. IF Vivint DID in fact discuss the inappropriate conversation between their representative and myself and coach him in what should have transpired, then I'm satisfied with the outcome.  That specific representative is NO longer on my case, which is what I requested.  I appreciate the willingness of Vivint trying to correct an awful and VERY unprofessional situation.
Sincerely,
[redacted]

Our Fleet Performance department has attempted to reach out to the...

customer to schedule an appointment.  A follow up email was sent after a voicemail was left on the primary contact phone number on the account.  The Fleet Performance will attempt to contact the customer again tomorrow.  We welcome the customer to reply to the email sent, with a time that would be best to contact them, so that we can ensure that contact is made.