Vivint Solar

Vivint Solar has contacted this individual and addressed their concerns. We reached a solution and their concerns have now been resolved.

Vivint Solar is working with the customer to resolve this issue. We have scheduled a service appointment so we may determine what the issue, and repair the system.

Complaint: [redacted]
I am rejecting this response because: We have left two messages for the representative that called us on 12/19 and are experiencing one of the same problems that was in our original complaint, we left a cell number that we can be reached at on 12/20 and 12/21, there has still been no response.
Sincerely,
[redacted]

Vivint Solar has contacted the complainant. We are addressing the complaint, and will work towards a resolution.

Complaint: [redacted]
I am rejecting this response because:Vivint has told me numerous times that...

they want to fix the issue but has still failed to deliver that service. Vivint does not seem to be in any rush to fix it considering the response I have been getting from them. They had their chance on numerous accounts to resolve the issue and I am done doing business with them and would like the non working panels off my roof.
Sincerely,
[redacted]

Vivint Solar contacted the customer on 9/21 to discuss the complaint. The Customer was unavailable, so a voicemail was left requesting a return call. Vivint Solar's Billing department spoke with the customer and is addressing their billing concern. Vivint Solar cancelled the automatic payments until...

the issue is fully resolved . The October 2017 invoice will reflect the correct amount due.

Vivint Solar has contacted the customer and worked out a resolution. Vivint Solar will continue to stay in direct contact with the customer until the resolution is completed.

Vivint Solar spoke with the customer by 10/3 and will work toward a solution that is beneficial for both parties.

Vivint Solar has made contact with the Complainant. We are currently working on a satisfactory resolution.

Vivint Solar has resolved the issues that are within the terms of our agreement. The customer's rate has been changed to $0.19 per kWh and a reimbursement check is being issued. There is however, a request that is not within the term of our agreement. An email has been sent to the customer as well...

as the Revdex.com regarding the request that is not within the terms of our agreement.

Complaint: [redacted]
I am rejecting this response because:There has been no communication that an appointment was made...

for 3 January, only that it was the first available. I had requested a supervisor to contact me also, which did not happen. The only way I can get a response from VIVINT is to file a complaint with Revdex.com. Otherwise there is zero communication.
Sincerely,
[redacted]

Vivint Solar has addressed this situation with the customer and has taken the necessary steps to resolve the complaint satisfactory to the customer's request.

Complaint: [redacted]
I am rejecting this response because:I am very happy to hear that they are still working on solving my problem but they have yet to contact me about reinstalling my panels and they are still charging me monthly even though I'm not using solar because they cut the wires and shut the power off. I don't understand what's going on with that at all.  Also I have sent pictures of my roof when it was being ripped to three different people now I don't know if you don't communicate with each other or what but this is been going on for months.   pictures were sent to Jeff, Luis and Enoch starting in December and ending in February.  I would seriously like to get this issue resolved, thank you in advance for your cooperation.
Sincerely
[redacted]

Complaint: [redacted]
I am rejecting this response because:
No one from this company has given me a sensible answer to why I am paying more with solar than before I got it. I have mailed  about 7 electric bills for inspection. Why this is necessary I don't know? But if they don't make a favorable decision I will take them to court because I'm very angry about paying more than before. Their selling point was lower electric bills!
Sincerely,
[redacted]

Vivint Solar has reached out to the customer to address their questions and concerns, and an agent has been assigned to work with them. Currently, there is a pending appointment scheduled for 8/25 that we are attempting to schedule for a sooner date. The appointment has been labelled as 'high...

priority' to avoid mishaps. At this time, we have to wait until the appointment takes place before we can proceed toward a result. Once the system begins to communicate we will be able to evaluate production and address any other potential issues. We will stay in constant contact with the customer to come to a resolution within the terms and conditions of the agreement.

Vivint Solar has attempted to reach out to the customer regarding the complaint. We have emailed the customer on 09/22 and 09/27 , called on 09/22 and 09/27 and left voicemails. Vivint Solar will continue to reach out to the customer to come to a resolution within the terms of the contract.

Vivint Solar at this time remains firm that cancellation is not approved however our number 1 goal is to work with the customer and resolve all of their concerns.  In order to do so, we have asked that our customer forward along her electrical bills from the utility company for the past 12 months.  The customer confirmed she will be sending these for our review, she is sending them via normal mail so the process will take longer than general.  Once the bills are received, a full analysis will be performed, we do believe that our customer is experiencing unrealized savings. We are committed to continuing to work with our customer towards a resolution that remains within the terms of the agreement.

Vivint Solar has investigated the reported roof leak and determined that the damage was not caused by the installation of the Solar system. Vivint Solar has communicated this information with the customer.

Vivint Solar reached out to the customer to address their concerns and a specialist has been assigned to work directly with them. We have conducted an over production analysis that is currently under review. Vivint Solar will stay in constant contact with the customer to work toward a resolution...

within the terms and conditions of the agreement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]