Vivint Solar

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

A member of our Management Team is working with the customer. We are having a full assessment done by a third party roofing contractor, in order to determine what damages need to be repaired.

Complaint: [redacted]
I am rejecting this response because it took my email to Vivint Solar directly with Revdex.com compliant listed for anyone to contact me.   Vivint Solar has contacted me to...

work towards a satisfactory resolution but the work still need to be completed and a satisfactory compensation for my distress and frustration is still to be worked out.  This is still pending in my view.
Sincerely,
[redacted]

Vivint Solar has identified a resolution with our customer, they have accepted the offer and we are working to complete all necessary actions at this time.

Vivint Solar communicated with the customer by phone on 11/1/2017 and are working towards a mutually agreed upon resolution.

This customer was concerned that their solar system was not performing in the way that was initially presented to her. Vivint Solar has made sure that the system is operating properly. The solar production has been consistent with what was initially estimated and presented to the customer. She sent in her last three bills from her utility company, which we broke down and determined that she has been saving money. We sent her very detailed correspondence of this breakdown so that she can see the figures and better understand how her solar savings work annually.

A member of our Customer Service department attempted to contact the customer on 04/25/2017. A message was left for the customer asking to return our call, so we can troubleshoot the issue or schedule a Service appointment if needed. Vivint Solar will continue to try and contact the customer.

Due to the local weather the appointment for 1/3/2017 was rescheduled for 1/20/2017.  We apologize about inconvenience this may have caused, our Fleet Performance team has confirmed the appointment.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Our Solar Workout team is attempting to reach out to the customer to address the request for itemized paper billing.  We hope to make contact soon to resolve their concerns.  We will continue to reach out to the customer via phone to ensure the customer is able to address any additional...

concerns.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted].  I am cautiously optimistic that they will deliver the services this time. Yes, I have a dedicated person attending my request with a direct telephone number. This is great. As per her statement, she can't control or change the past from Sep to December. But she gave me her word that this time they will remove the panels. AND that she is trying to see if they have an early opening.   Let's see what happens on January 22nd before 1600. For now, I have to wait. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have just emailed the rep from vivint solar to explain that the sales person falsely represented their product. I was told based on the pseg bills I provided before I signed up that I would see a savings of $40-60 a month. I was also told my system would sometimes produce more and pseg would give me a credit. After reviewing the set up of the system Vivint can barely cover the electricity I use so I will never have extra with the way it looks. The savings their rep is referring to was quoted to me as $2 for one month. $6 for the next and $8 for the last month. This is hardly a savings and not what I was informed to look forward to.
Sincerely,
[redacted]

Vivint Solar has contacted the customer to discuss their concerns. We have made the changes to the customers account so that they will be able to view their invoices as well as set up an automatic bill pay option. We will continue to work with the customer to resolve their concerns.

All billing matters will be addressed once the system is up and reporting properly.  The billing system automatically corrects any invoice amounts that are incorrect as a result.  Vivint Solar is working to schedule a visit to the home to address the system issues and ensure the system is left in working condition, we will continue to work with our customer to find satisfactory resolution that remains within the terms of the agreement.  Our customer can expect a call to schedule said appointment shortly.

Vivint Solar has contacted the customer and come to a resolution. All compensation requested will be sent out next Thursday.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Promises have been made to complete the job as soon as possible.  
Sincerely,
Sarah M[redacted]

Vivint Solar reached out to the customer to discuss their complaint via telephone on 3/17. Vivint Solar is currently working with Fleet Performance to get the compensation amount sent through ACH. Vivint Solar and the customer will be in constant communication in regards to compensation.

Vivint Solar is in the process of scheduling a time to reinstall the panels that will work best with the customer's availability.

Vivint Solar has attempted to contact the customer via phone and email on 12/11. Vivint Solar will continue to contact the customer to address their concerns.

Vivint Solar has made multiple attempts at contacting our customer to offer assistance to the situation.  We are having trouble connecting with our customer, We have called and also emailed out to the contact information provided on file.  Please check your email and reach out to the...

number provided there.   We would like to investigate this matter further.