Vivint Solar

Vivint Solar has reached out to the customer to discuss their concerns. We are going to work with the customer to help resolve their concerns. There system is undergoing a review, so that we can analyze their solar usage and address their savings concerns.

Vivint Solar has made multiple attempts at contacting our customer to offer assistance to the situation.  We are having trouble connecting with our customer, We have called and also emailed out to the contact information provided on file.  Please check your email and reach out to the...

number provided there.   We would like to investigate this matter further.

Vivint Solar has attempted to contact the customer via phone and email on 12/11. Vivint Solar will continue to contact the customer to address their concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Promises have been made to complete the job as soon as possible.  
Sincerely,
Sarah M[redacted]

Vivint Solar has contacted the customer and come to a resolution. All compensation requested will be sent out next Thursday.

All billing matters will be addressed once the system is up and reporting properly.  The billing system automatically corrects any invoice amounts that are incorrect as a result.  Vivint Solar is working to schedule a visit to the home to address the system issues and ensure the system is left in working condition, we will continue to work with our customer to find satisfactory resolution that remains within the terms of the agreement.  Our customer can expect a call to schedule said appointment shortly.

Vivint Solar is in the process of scheduling a time to reinstall the panels that will work best with the customer's availability.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted].  I am cautiously optimistic that they will deliver the services this time. Yes, I have a dedicated person attending my request with a direct telephone number. This is great. As per her statement, she can't control or change the past from Sep to December. But she gave me her word that this time they will remove the panels. AND that she is trying to see if they have an early opening.   Let's see what happens on January 22nd before 1600. For now, I have to wait. 
Sincerely,
[redacted]

Vivint Solar has an appointment on the 27th of February to re-install the panels and we will ensure that the customer is satisfied.

Vivint Solar has confirmed with the customer's reverse mortgage company that the explanation and clarification that Vivint Solar has provided the lender and mortgage company has satisfied all concerns and that the customer's reverse mortgage should proceed normally.  Vivint Solar is obligated to have a Notice of Independent Solar Contract filing maintained on file by the California Public Utility Commission.

We are continuing to work with the customer to resolve the concerns presented and had reached out to the customer today.  There has been progress made on the customer's account and we will continue to progress and communicate with the customer.

Complaint: [redacted]
I am rejecting this response because:This is a lie.  I have email confirmation from Vivint fleet performance,  that Vivint solar had the system in standby mode.  I initially contacted them regarding what appeared to be an incorrect bill in November.  They finally caught on in January.  The exact date was January 13th. I was told I would be compensated for the 4 months of billing for having no service.  I was also told the other $[redacted] was for a loss of savings for the time in question.  It is now March 11th, and I have still not been compensated. It is true that the system is currently not operational.  I refuse to turn it on until the matter is resolved. I am still receiving bills for a non operational system.   
Sincerely,
[redacted]

Vivint Solar attempted to reach out to the customer on 02/27/18 and then again on 03/02/18 to discuss compensation with the customer. A voicemail was left on 03/02/18, which provided direct contact information for the Specialist that is assigned to the case. Vivint Solar will continue to try and...

contact the customer to resolve their concerns.

Upon further investigation Vivint Solar only ran a pre-screen on the customer. The hard credit check was ran by our third party loan company. We have notified them to submit a request to the credit bureaus to remove the credit inquiry.

Complaint: [redacted]
I am rejecting this response because: I did not agree to the years of agreement.(They have this recorded) I said to review the bills that I sent them and what they are charging me per month. Because this month again by bill was over $500 combined with pseg and vivint solar. I need to understand why my invoices are so high on both sides. Something is wrong.  I want to still cancel this contract.
Sincerely,
[redacted]

Vivint Solar has spoken with the customer and provided an update regarding the repair to her Solar system. We also informed her that a billing credit has been issued to her account, for the total amount due.

Vivint Solar contacted the customer on 10/18 via phone to address their concerns. Vivint Solar provided the customer information regarding the contract, the customer's online billing account, the production of the customer's panels, and how the customer's Vivint Solar bills work in conjunction...

with their utility bills. Customer has agreed to send Vivint Solar copies of their utility bills to review their remaining billing concerns.

Vivint Solar has reached out to the customer and is working on a resolution with them.

Vivint Solar has attempted to contact the customer via telephone and via email on 9/29, 10/4, and 10/11 with no response. Vivint Solar will continue to contact the customer regarding their complaint to discuss a resolution within the terms of the agreement.

The business has not offered an acceptable resolution, and will not put anything in writing several attempts and request by certified mail have been ignored 
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
Travis V[redacted]