Vivint Solar

Complaint: ***
I am rejecting this response because: it seems like Viviant Solar does nothing unless the Revdex.com requests that they do something, and I feel that if I respond yes that Viviant Solar will continue to do nothing and my wife, my kids and I will be left with a leaky and moldy roof above our headsUntil this problem is 100% taken care of, I WILL pursue every course of action that I am legally allowedViviant has left me and my family to suffer for over a month with flooding issues and leaks in my roofThey have left my wife and I to suffer financially, and they have not lived up to the promises they have made, and they're employees a NOT helpfulViviant has wronged me and my family in every way conceivable
Sincerely,
*** ***

Vivint Solar will be taking the customer's requests before a committee to determine what we will be able to offerOnce we have the results, the specialist assigned to this customer's account will reach out to them to discuss things furtherWe will remain in weekly communication with the customer, until a resolution is met, that is within the terms and conditions of the agreement.

Complaint: ***
I am rejecting this response because: I have replied to Derek's email and left voicemail messages on his phone number and have not had a response. As I only have days, I am not going to take a chance and wait
Sincerely,
*** ***

Vivint Solar has scheduled a visit for 1/to resolve the system issueThe assigned specialist has taken steps to make sure the appointment goes through smoothly, and the customer has been informed of the appointmentUntil the scheduled date, Vivint Solar will be attempting to schedule for a sooner date, and we will notify the customer if we are able to do so

Vivint Solar is working with the customer to provide a settlement for all damages caused by the Vivint Solar installationWe are in the process of completing a second assessment of the interior to the home for the extensive damage claimed by the customerVivint Solar will remain in communication with the customer until their concerns have been addressed.

Vivint Solar will be working with our customer to provide the best service we can provide We will be in contact with our customer as we work towards resolution and customer satisfaction

Vivint Solar is currently in communication with the customer regarding the complaintVivint Solar and the customer are working towards an agreement regarding the animal guards within the terms of the customer's current contract.

Vivint Solar has been in communication with the customerWe have come to an agreement with the customer to resolve the concernsThe customer is satisfied with the resolution.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me at this time Since there is still no reinstall date, I consider the issue open I am pleased, however, that the business has paused billing
Sincerely,
*** ***

Vivint Solar has confirmed that the system is operating normallyBased on the findings of the system performanceIt appears that the customer's usage has increased, which is why the customer's True up bill has increased from the previous yearVivint Solar recommends that the customer should check with their utility provider before moving forward to ensure that the Utility meter has been installed properly and there are no issues

Complaint: ***
I am rejecting this response because:until the technicians
show up on the scheduled date of Dec14, as guaranteed by Vivint and complete all necessary work to my satisfaction and adjust my bill which means during the summer months my breaker was off and I paid in full to my electric company without the discount of my solar service every and all aspects I demand reimbursement in full from Vivint for all my five months of payments which means Vivint must track The prior years Of summer months when my electric bill would be the highest Until this entire fiasco on Vivints part is resolved to my COMPLETE satisfaction I will not pay a dime nor will I consider this complete If need be I will hire an attorney to collect what is due to me and the stress and aggravation this has caused for five months This company should be embarrassed by their lack of customer service which unfortunately I have found out I am not the only one which once they contract you they don't give a damn what happens afterwards My advice would be if they call or show up at your house run as fast as you can away from these people they are no good I am so sorry I got involved with them this was the worst decision ever !!!
Sincerely,
*** ***

Vivint Solar has spoken with the customer and is working towards a resolution for any damage caused by the Vivint Solar installationWe will continue to work with the customer until their concerns have been resolved

Vivint Solar is currently working with the customer to address all damages allegedly caused by the Vivint Solar InstallationThe customer has conducted a mold test so that further details can be provided to usVivint Solar will continue to work with the customer until all concerns with the
customer have been addressed

Vivint Solar attempted to contact the customer to discuss their complaint via telephone on 5/24/The customer was unavailable and we were unable to leave a voicemailAdditionally, we emailed the customer on 5/24/Vivint Solar will continue to reach out to the customer regarding the
complaint

Vivint Solar contacted the customer on 12/to inform him of his panel reinstall dateVivint Solar specialist will continue to monitor the account and ensure the panels are installed in a timely manner.

Our Fleet Performance department has conducted, and completed the analysis needed to determine a resolutionWe have spoken with the customer and presented our resolution, which the customer has acceptedVivint Solar has resolved this complaint to the customers satisfaction

We went and examined the concern of the customer, discovered that the real issue was the ground fault interrupter and that our solar did not have any bearing on the electrical issueWe discussed the issue with the customer and then identified to him what the electrical issue was that was causing
his concernHe now understands that Vivint Solar is not at fault and now has an indication of what needs to be done to fix the issue.

Vivint Solar will assist the customer in obtaining their monthly statementsVivint Solar will also work with the customer to resolve any billing concerns associated with their account

After the customer signed the Power Purchase Agreement on 03/16/it was immediately emailed to the email address currently being used to communicate with the customer and verified as their active email addressInstallation was not completed until 8/26/2016, in which time the customer was able to to review and read the agreement in it's entirety to ensure acceptance and comfort with the terms and agreements thereinCancellation is permitted until installation of the customer's Solar System if the customer is not accepting of the terms. The Prospective Customer Consent form was signed 3/16/The Site Survey, or inspection, was not completed until 4/1/The customer could not have the knowledge that Vivint Solar had assessed the roof and determined it to be structurally sound prior to signing this document, in which they state their roof was in good repairVivint Solar is with in the terms and conditions of the signed Power Purchase Agreement.

All terms to which the customer is disputing are found on the first page of the customer's Power Purchase Agreement prior to the section requiring signatureIn the section just above where the customer signs, the section requiring the customer to agree to reading all of it's pages residesRegardless of the location of additional terms, it is imperative consumers read the entirety of any contract prior to signingThe customer signed their Power Purchase Agreement on 8/9/and was not installed until months later on 11/26/In this time the customer was able to read the contract in it's entirety and dispute the terms and decide not to proceed with installationVivint Solar is with in the terms of the Power Purchase Agreement and will not be cancelling the customer at this timeVivint Solar emailed the customer on 2/21/and offered to conduct an analysis to look into the customer's utility costs since receiving Permission to Operate, however Vivint Solar has not received response to date