Vivint Solar

Complaint: ***
I am rejecting
this response because: they have been attempting to resolve the issue since July 2015. We have on numerous occasions requested they remove their equipment from our home as we feel they have breached the contract. Their resolution is nothing new
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution regarding Roofing repairs only is satisfactory to me
Other repairs (fence, stucco to Nside of home) are in progress
Sincerely,
*** ***

We have reached out to the customer and are working on resolving her issues She is working to provide us
with the paperwork necessary for us to assist her The paperwork initially provided was illegible and the customer will be sending a clearer copy The customer's case remains open until we are able to come to to an amicable resolution within the terms of their signed agreement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Vivint Solar is continuing diligent efforts to find the best possible solution to this customer's concernsAlthough the issues are not yet full resolved, we are continuing to work towards a resolution

Vivint Solar has attempted to contact the customer via telephone and via email on 9/29, 10/4, and 10/with no responseVivint Solar will continue to contact the customer regarding their complaint to discuss a resolution within the terms of the agreement

Vivint Solar is working to get both property's Solar Systems up and runningThe property located at *** *** ** ** *** is scheduled for a Final Inspection on 06/17/Your Customer Success Manager will be following up with you regarding the other property, and will update you on the current
status, and what the next step is

Vivint Solar has been working with the customerThe system has been serviced and Vivint Solar is now working with the customer to address the billing concerns

Complaint: ***
I am rejecting this response because: Not surprisingly, I received no phone call or other contact from Vivint on 4/5/16, as promised in their last response There is also an update to the complaint I have had yet another billing concern with them, just last week I checked my balance online on Tues 3/29/16, which showed a $balance due I then later in the day received an email stating my acct was past due I checked online again, and it still showed a $balance due I called Vivint billing, and they said that past due balances don't show up in the "balance due" amount When I asked how I would then know if I had a past due balance, they said I would have to select the "make payment now" function on their website to see the past due amount I asked how this makes any sense, as why would anyone make a payment when the balance due is listed as $0.00? They stated this is how their website works
I was then told the balance due was approx$after my March bill was credited the $from the fraudulent February bill This came as a surprise to me as just a week earlier my account balance (of just over $7) did not reflect that credit AND I had been told previously the $would be refunded to me as a check, not an acct credit I then asked why Vivint didn't just auto-pay the balance with the bank acct they had on file They said they disabled this on my acct per my request When I stated that a billing supervisor told me in February that auto-pay from my bank acct could NOT be disabled as it was in my contract with Vivint, my wife and I proceeded to go to our bank to begin the process of opening a new bank acct and begin moving direct deposits and such to this new acct in order to close out the one Vivint billing had on file I made it clear to this supervisor that this was my intention since Vivint couldn't cancel the monthly auto-pay Why did she not tell me that she WAS going to disable it?!? This would have saved my wife and I MUCH aggravation in opening/closing bank accts I then told a billing manager on that date (3/29) that I wanted my acct terminated and all equipment removed from my house He said he had no authority to do so, but would have someone contact me about my request (demand) As of 4/1/(hours later) I had no contact from them, so I sent an email to ***@vivintsolar.com to inform them that as I had received no contact in hours to my request to speak to a supervisor, and no direct contact in over a month regarding this Revdex.com complaint (only promised to contact me for a resolution), that I would make no payments to Vivint for any services or goods rendered, and that the only resolution I will accept is complete termination of the contract and removal of all Vivint Solar equipment from my home
I then received this update to the Revdex.com complain on 4/5/promising a contact on the same date It is now 4/6/and still no contact
I remain firm on my only resolution being complete termination of this contract and removal of all Vivint Solar equipment from my home I have dealt with your company for approxmonths, and every step along the way has been mishandled and outright bungled by your company, from install onwards (as outlined in my original Revdex.com complaint) There have been billing cycles with your company so far: one lead to an outright fraudulent charge, and the second to an acct past due notice that doesn't appear on your website I have ZERO intentions of dealing with this aggravation on a monthly basis for the next years I expect Vivint to do the honorable and just action and accept my request (demand) for termination of contract and removal of all equipment from my home
I sincerely hope you will ACTUALLY contact me this time, as opposed to yet another promise to do so with no action
Sincerely,
*** ***

Vivint Solar is currently working to address our customers concerns A technician was at the home today 4/4/performing further diagnostic work, a follow up appointment has been scheduled for 4/12/ A consistent effort will continue to be put forward as we work to address all
customer concerns.

Complaint: ***
I am rejecting this response because the "solutions" that
Vivint has offered are not benefitting me in anywayThe company advertises a savings of 10-40% off your monthly electric bill and I am currently saving less than 2% per monthWith that little amount of savings that according to the representative that has been corresponding about this matter claims that Vivint doesn't gaurentee anyone a savings, should automatically null and void my year contract! Why would a customer volunteer to install solar panels on their home if they weren't going to save money monthly?!
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: The salesman spoke of an 80% reduction in the cost of electricity in actuality there is no savings and the costs of electricity are justified only through their eyesHowever, I will not pursue any legal action at this time
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: Vivint only sent their email today requesting a response on how they are doing (survey scale), nothing indicating want to discuss resolution
Sincerely,
*** ***

After speaking with the customer, we have updated them and worked out a plan to reconvene on Tuesday, July 5th to continue to work toward the resolution desired

Vivint Solar has spoken with the customer regarding their complaintOur Fleet Performance department has submitted a credit to the customers billing account, for the time the system was not operationalThe credit is in the process of being appliedWe have also request to remove the customer from
auto pay until after the credit has been appliedVivint Solar is currently working with the customer to come to a satisfactory resolution, within the terms of the contract.

We were able to work with the customer and resolve the issue

Vivint Solar has approved the customers request, and the check is being processedPlease allow 4-weeks for processing

Vivint Solar has explained to the customer that the system was designed to offset their historical usage, not including the addition of their swimming pool. As stated in the Power Purchase Agreement "You shall use the energy for residential purposes only and not for heating a swimming pool". Vivint Solar did reimburse the customer for the billing mistake, and sent additional compensation to cover the increased rate the customer paid their utility company. The system is working properly and generating the amount of power it was designed to generate. The customer is requesting that Vivint Solar offset their increase in usage, since the swimming pool was installed, which is not within the terms of our Power Purchase Agreement.

Complaint: ***
I am rejecting this response because: there will be no resolution within daysVivint solar will "review" my electric bills to "see" if I have benefited from having solar panels as promised by vivint solar I pay my bills and know that I have never received what was promised in my contract related to having lower nstar electric bills So looking into my bills does not help me have lower electric bills from my primary electric company .Also I was told on a recorded line when today when speaking with the representative that she cannot "guarantee" that I will receive the referral bonusWhen I told her that when I am placed on hold with vivint solar the automatic message clearly states that vivint solar offers a referral bonus of $250, she admitted to viewing enteries about me calling asking about the bonus and the woman I refereed works in my office and I can have her get on the phone and confirm that I referred her, the representative then stated she would "look into it"I will be satisfied when vivint solar produces actual results and adheres to their end of the agreement not continues to promise me things! I entered into a legal written agreement and I've held up my end, its time for vivint to be held to theirs.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***