Vivint Solar

Vivint Solar completed a Damage Assessment on 05/24/We are awaiting the results from the technician, and will discuss the findings with the customerVivint Solar will continue to work with the customer to find a Resolution with the Term of our Agreement

Vivint Solar has attempted to contact the customer via telephone and via email on 4/30/with no responseVivint Solar will continue to contact the customer regarding their complaint to discuss a resolution within the terms of the agreement

Complaint: ***
I am rejecting this response They did contact me about a month ago to tell me I am on default and will pursue further action, but when I asked about the system they said they have removed from the home and didn't know where it was located on Maui? So I told them that it was unfair cause the agreement stated do me to have a chance to buy it out be for removal so in actuality they are in defaultAlso mentioned about vivint taking money out of my bank account for over 5months totalling dollars? Not legal by did it anyway, so just want to let people know of them being dishonest and unfair! Thanks
Sincerely
*** ***

Vivint Solar spoke with the customer today, 06/16/We have confirmed with the customer that he did receive the compensation that was previously promisedWe did apologize for the miscommunication, and have offered him some additional goodwill compensation for the frustrationAdditionally, we sent a follow up email to the customer as he requested

Vivint Solar spoke with the customer by phone on 3/5/The proposed system is not currently installed and as such the Power Purchase Agreement is not yet in effectVivint Solar has cancelled the proposed agreement.

Vivint Solar has been in constant communication with the customer in regard to their complaintThe customer was able to provide copies of their most recent utility billsVivint Solar was able to explain the benefits of having solar

Vivint solar has attempted to contact the customer regarding the hardware needed for systemIt is currently being shipped to her location

Vivint Solar issued a credit in the amount of $to the Customers billing accountThe credit has been deducted from the Customers current balance due on 09/20/17.

Vivint Solar called and left a message for the customer on 1/24/Snow on panels can inhibit productionWhen this happens, systems will read that there is a production errorThe customer's system is currently fully operational and no panels need to be replacedVivint Solar will perform an
analysis to determine if compensation is owed for billing during previous system errors.

Vivint Solar was able to schedule a Service appointment for 06/29/We have confirmed that the
system is online and producingWe are still working with the customer regarding compensationVivint Solar has requested a copy of the customers current utility bill, so we may determine an appropriate compensation amountThe customer has agreed to send a copy of his new bill once he has received it

I am rejecting this response because: some of the things mentioned in the response are only partially trueI have initiated all phone and email communicationThey replied once and sometimes I have been lucky enough to get someone to take my phone call The only thing I get from
the company is passive aggressivenessThey agree that the company owes me a refund and they say that I will receive the money soon, but it never happensInstead, I continue to receive emails from them saying that my account is passed due and that if I don't settle it they will be forced to take further action
Sincerely,
*** ***

Prior to the complaint, the Customer's Account Center had not been created which resulted in them not receiving their invoiceAfter speaking with Vivint Solar's Customer Service, the customer created their account for the Online Account Center, which now gives them access to view their monthly
statement, and they will also receive an email each month with a copy of the current StatementA current copy of the invoice was sent to the customer via email

Vivint Solar has assigned a representative to work directly with this customer, and they have been in communication with them as of today 1/16/Currently, the panels are off of the roof, and we are expediting process to get an appointment to have them reinstalledOnce a date and time are set, we
will notify the customerThe customer's billing concerns have been rectified as well, and all bills from this point will be accurateWe will remain in weekly communication with the customer until a resolution is met

Vivint Solar will contact the customer within the next days to discuss their complaint via telephone or via email

We have refunded the customer for the billing mistake, and have sent additional compensation. The Supervisor from the Solar Workout Team is in contact with the customer, and is continuing to work with the customer to finalize a satisfactory resolution, that is within the terms of the Power
Purchase Agreement

Vivint Solar has addressed the customer's concernsWe are currently taking any and all necessary steps to resolve them

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Vivint Solar has investigated the claims made by the customer and has determined that the roof leak was not caused by Vivint SolarWe are still in the process of coordinating an appointment for the panel reinstall, and will contact the customer by 3/to have one scheduledVivint Solar will continue to work with the customer until their concerns have been addressed

Vivint Solar was able to go over the Buyout Agreement with the customer, which serves as the proof of purchase/receiptVivint Solar was also able to send the customer an email containing the "Welcome Packet" which includes the Part Numbers and Manufacture information for the equipment installed on
the property

Vivint Solar has contacted the customer on 5/8/and agreed upon a plan of action to resolve the customer's concernsVivint Solar has also ensured contact with the customer no less than every seven business days to update the customer on the progress of the resolution