Vivint Solar

Vivint Solar is in communication with the customer, and is in the process of completing a saving's analysis for themVivint Solar will continue to work with the customer until their concerns have been resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Vivint Solar contacted the customer on 7/12/We were able to establish communication but nothing could be discussed as the customer was drivingVivint Solar will continue to communicate with the customer and work towards a resolution within the terms of our agreement

Complaint: ***
I am rejecting this response because: Attached is the roof Certification showing the roof was fine when we bought the home int This goes against the claim Vivint is making that the roof was improperly installed when the house was built This home is over years old As I stated before, it needed some roof maintenance, which has been taken care of, but has had no problems until Vivint installed their solar system They have verbally told me they have not had a real roofer look at the roof until this very last visit, so they are not telling the truth when they say they have had various roofers or experts look at it They have not done a leak test This is the standard to tell where the leak is coming from They have not been out to the home since the maintenance repairs have been completed I would like them to keep their promise they made to the Revdex.com and me to adjust the brackets to a inch overlap with the tiles and repair he damage caused by the leak inside
Sincerely,
*** ***

Vivint Solar reached out to the customer on 7/19/to discuss their complaint, and we are working with them to come to a resolution within the terms and conditions of the agreementWe have confirmed that our scheduling department is working toward having an appointment scheduled as soon as
possible to resolve the system issue, and are expediting the process to the fullest extentWe are currently waiting for the required equipment to be approved for shipment and arrive at the local officeVivint reached out to the customer on 7/21/to provide a follow up with the situation, but we were only able to leave a voicemail

Vivint Solar has reached out to the customer and we are currently working with them to address the issues and work on an appropriate resolution

Per the Power Purchase Agreement between Vivint Solar and the Customer, A Customer-Requested Temporary Shutdown during the first five (5) years of the Agreement will be done at Our sole discretion and at a cost mutually agreed before We remove the SystemVivint Solar has attempted to contact the
customer to address the concerns listed in her complaintWe will continue to reach out to the customer until their concerns have been addressed.

Vivint Solar is happy to reimburse any monies paid for Solar Power, that was not produced during the timeframe mentionedWe will communicate the amout of thr refund to the customer directly.

Vivint Solar is working to obtain a bid from the customers recommended Pest Control companyWe have are working to address the issues and will continue to do so until the matter has been resolved to the Customers satisfaction

Vivint Solar will assist the customer in obtaining their monthly statementsVivint Solar will also work with the customer to resolve any billing concerns associated with their account

Our company has again attempted to contact the complainant without successWe would very much like to do anything that we can to help resolve their concerns, and we ask that they contact our corporate office at their earliest convenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We are currently working on a resolution with the customer.

Vivint Solar spoke with the customer via phone on 5/4/We were able to address all billing concerns with the customer, and will continue to work with the customer to ensure they are satisfied

Vivint Solar is attempting to reach the customer via telephone, and have been unable to reach themWe will continue to try and contact the customer in order to resolve this matter.

A Representative from the Executive Resolutions team has attempted contact with the customer to address their concernsVivint Solar will continue to work with the customer until their concerns have been resolvedWe will make another attempt on 10/to communicate with the customer

Vivint Solar has attempted to contact the customer via telephone and via email on 2/23/with no responseVivint Solar will continue to contact the customer regarding their complaint to discuss a resolution within the terms of the agreement

Vivint Solar coordinated with a 3rd party contractor to go to the customer's home on 5/17/and are currently awaiting the contractor's submitted bid for repairsOnce received, Vivint Solar will review the scope of work needed and reach out to the customer to confirm the next steps in the
process for repairsVivint Solar attempted contact for follow up to the customer on 5/18/

Complaint: ***
I am rejecting this response because: How can they say "in the event that the customer overpaid"? Over the months of January, through May, 2017, I paid their company $in "estimated" bills. The system shut down on January 15, The company would have still been taking my money out of my checking account for "estimated" bills had I not stopped payment at the bank. I am also out $in Delivery and Service fees from my Electric Company. These fees were the reason that I signed up for solar power, so I could save that amount. This company has cost me almost $in fees and then the $paid directly to them. Then there is the fact that my system has not collected power so that I would have some excess, which helps with the winter electric bills. I am completely disgusted with this company. On top of all of that, two days after they "fixed" my system I received an e-mail from their technical support saying that my solar energy system wasn't "reporting properly". I called them and was told that it was a mistake. Then on Tuesday, August 29th I received an e-mail stating that if I didn't pay my seriously overdue bill, they would shut off my solar power !!!!! Are they just that much out of touch with each other?!?
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***