Vivint Solar

A letter requesting reversal of the credit check has been sent to Mosaic the 3rd party loan company, Vivint Solar sent this letter this past week This request may take several weeks to be processed, this time will give Mosaic time to review the request and take proper actions

A Member of our Damage Resolutions department is currently working on a resolutionWe have contacted the customer and left messages asking they return our call.

Vivint Solar has contacted this customerWhen the customer's solar system was given the permission to operate by the local utility company, we contacted him to turn the solar system on, which he confirmed he would doOur monitoring portal was showing that the solar system was in stamode,
which cannot be changed unless the solar system is physically turned on by the homeownerSince he did not turn the solar equipment on, he was billed on an estimated basis for the months in questionThe solar agreement that he signed indicates that we will still charge him on an estimated basis if the solar system is not turned onHowever, we still agreed to reimburse him for those months and even add an extra $*** for goodwillEven though these issues have been addressed and resolved, the customer is still refusing to turn his solar system on and pay Vivint Solar for the energy production

Vivint Solar made contact with the customer on 8/and 9/and scheduled a service appointment to address the production issue and animal guard clipsVivint Solar will maintain consistent communication with the customer going forward to resolution

Complaint: ***
I am rejecting this response because:Please do not close this caseThis company has worst customer services I never seeAbout one week I summit my complaint to your organizationI got the following email from Vivint SolarI called this person five time, there is nobody picking up phone and can not leaving voice messageI also sent three emails to the person without any responseThen I called the customer service again last TuesdayThe representative said that my case has send to leadership teamThere will be some one from the team call me by Friday, if not he will call me by himselfhe only give me his badge number #***. Friday has passed, there is nobody contact me at all.Please help me resolve the problem. Sincerely,*** ***

Vivint Solar has contacted the customer on 5/5/and created a plan of action agreed on by both parties to address the customers concernsVivint Solar provided contact information and a guarantee of follow up minimum of every business days until the customer's concerns have been resolved

The complainants spouse, who is also on the deed to the home is the one that signed the contractWe only require that one of the homeowners sign the contractThe customer was provided a copy of the signed contractThe customer has a right to cancel anytime prior to the panels being installedThe
contract was signed 08/The Solar Panels were not installed until 11/What the customer is requesting does not fall within the terms of the agreement.

Vivint Solar spoke with the customer on 12/05/regarding the complaintDuring the discussion Vivint Solar made an offer to the customer to resolve the complaintThe customer declined that offer and it was decided we would speak again the following dayVivint Solar attempted to contact the
customer again on 12/06/17, and a voicemail was leftVivint Solar will try and contact the customer again on 12/08/to further discuss a resolution.

Vivint Solar has confirmed the brackets are installed correctly within our own Standard of Procedure & city codeThe issues the customer is experiencing stem from the way the roof was builtVivint Solar has confirmed this through multiple different assessments, several of them being done by licensed roofersThe root cause of the leak is from the first rows of tiles below the ridge cap along the entire home. Vivint Solar completed an assessment, and our report shows significant issues with the way the roof was built by the customers contractor, when originally installed. Vivint Solar provided the customer with a copy of the assessment, which included photos and an explanation as to why Vivint Solar is not at fault for the reported roof leak. We found along the roof ridge a lot of the first row of tile were slipping, sliding down and leaving an opening for possible water to enter. We pulled a few tiles above the array and found water spots, which indicates the water leak is above the Solar Array.We also found the same issues on roof sections that do not have Solar installedThis would also explain why there are roof leaks on the front of the home where there is no Solar installed

Vivint Solar contacted the customer on 2/and provided the customer with a copy of their Power Purchase Agreement and their previous months' invoicesVivint Solar will continue to remain available to answer any questions the customer may have

This customer was contact on on 7/31/and was given permission to operate her systemThe system has been fully functioning and the customer's concern has been fully addressed

If I could, I would leave them a negative number of stars for review
In a nutshell: THEIR SERVICE IS SO BAD THEY REFUSE TO GIVE OUT THE FULL NAMES OF THEIR CUSTOMER SERVICE REPRESENTATIVES OR THE SUPERVISORS IN CHARGEThey will bend over backwards to get you to sign with them but once you do, good luck Every time you call customer service, it's at least an hour (only a few seconds to get to the salesperson trying to sell you their BS though)They flat out lie about taking care of your roofThe savings they promise are not nearly as good as what they claimTheir contract also comes with an ARBITRATION CLAUSE like most companies do nowadays so be aware
Long story: We got their solar panels about a year or so ago since we wanted to have some energy savings and did not want the hassle of installing solar panels that we own No hassle and supposedly a significant energy savings, right? Well, the energy savings has been less than what was promised but at least having the panels has not been a headacheOr so we thought
Let me just say that when the pitched their services, they made it seem like any and all issues that might arise from having the panels installed would be covered and fixed by them and any damage to our roof would be taken care of by them no problem Total crock of lies and advertising
They have the worst customer service It's so bad they won't even give out the names of the people we spoke with or their supervisors I have NEVER encountered a company that was that blatant about not owning up to their problems
We called them several weeks ago because we noticed that pigeons were roosting under one of the panels they installed They sent a technician to look at it finally He climbed our roof and took pictures and said "I'll show this to my boss and they should contact you about what they are going to do about it." Of course, here we are thinking that they would honor their part of the contract which states that they will take care of any problem that arises from their solar panel including the protection of the integrity of our roof So we wait to hear from them and a week goes by, another week goes by so we finally called them to find out what they were going to do about the problem
After claiming that their company does not fix the problem and me insisting on talking to the supervisor that the guy they sent out to look at our roof supposedly showed the pictures to, I get to this guy named Fosita from "sweeps (sp?) assistance" who looked into it and said their mysterious supervisor never got the pictures This after over a month of waiting for their response He promises to send an email to his supervisor and that we would hear from them in hours A week goes by We call again and after being placed on hold for nearly an hour, another guy, Brad, profusely apologizes and says it will get taken care of and makes it seem like they will actually take care of the problem and that they will e-mail us paper work for us to sign We get it a few days later and the e-mail contains a quote for $from a pest control companyNowhere on it does it say that Vivint will actually pay for it like they made it sound like they would on the phone So we called again Got the run around claiming it would have to go through their mysterious supervisor and that we would get a call back No call We call again a week later and basically after all this time and runaround, if we want to have anything done about the pigeon problem on our roof, we would have to pay for it ourselves
So whatever you do, don't sign up with them They not only won't own up to all the things they claim they will do, they aren't even brave enough to put their names out there and claim ownership of their decisions

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, they advised that they will set up a time with me to make the repairs to date I have only heard from they with regard to them wanting to set up a time, they have not set a time or day that they will return and make the repairs if they follow through and make the repairs then I will be satisfied, as of now I am still waiting on a resolution
Sincerely,
*** ***

Vivint Solar has attempted to contact the customer via email on 12/18/to schedule a callDue to the time difference Vivint Solar wants to make sure the customer is available to go over their accountVivint Solar will continue to contact the customer regarding their complaint to discuss a
resolution within the terms of the agreement

Complaint: ***
I am rejecting this response because: it is still pending final resolution The company is working with us
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: According to the business card that I have Mitch C*** is a sales rep and not a sales managerWhen I reported this to Vivint Solar they told me that they would talk to the sales manager to conduct training with him over the issueWhy would A sales manager need to talk to a sales manager? It doesn’t make sense for me to ask you to run my credit, then take all these steps to make a complaint with first, Vivint Solar, then Solar mosaic, then the Revdex.comAlso the sales rep also did the same thing to my neighbor who is willing to come forward and tell a similar story like mineI run every credit application with my wife as she has a better credit score then meThis is a predatory company that has a history of use of this tacticI know this because Vivint Solar has a system in place in case someone noticesAnd now they want to lie about what happened in a attempt to not have to take responsibility for their actionsHow come this wasn’t written in the first responseI will not be happy until this comes of my credit report and because the company is now trying to lie and make me look bad it is my goal to let everybody I can know about how Vivint Solar does business
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
I am writing to ask you please reopen the Complaint ID referenced above the company and myself had a mutual agreement that the company would install the critter guards with no cost to meThe company Vivian Solar sent me a check for the cost $which I placed into my personal accountI made the appointment with the installer and the installer came to add the guards to solar panelsThe company withdrew from my account the entire $for the install but the install was not completed this has been over weeksThe installer added the guards to of the panels and when asked why the job was not completed the answer was there was a squirrel under the panels and the installer did not feel safeI am now dealing with Joshua Turner at Vivint Solar and I e-mail him every week for the past weeks and my response is always upper management has not gotten back to him yet He also stated that upper management meets weekly to discuss such issues so I am not sure why I have to wait weeks and countingI would like Vivint Solar to complete the job as I currently have a family of squirrels damaging my homeI also would like to add I already paid $to remove one family of squirrels from my home the company I used was All About Bats and Wildlife but Vivint Solar took so long to agree to pay for the panels the squirrels returned before the guards were installed I do not feel I should have to pay again for the removal of the squirrelsSincerely,
*** * *** ***

Complaint: ***
I am rejecting this response because:#- The material (animal guard) has yet to be installed Based on past experiences, it is very likely that the
material will not be installed on the date promised.#- The poor customer service, poor treatment, broken promises and repeated lies by Vivint employees has not been addressed.I can and will provide a log I've been keeping to prove my claims
Sincerely,
*** ***

We have reached out to the service department requesting them to reach out to the customer with the requested information We will continue to assist until the customer is provided with a confirmed date for their panel removal

Vivint Solar has contacted this individual and informed them that we will be sending formal requests to the credit bureaus to remove any credit inquiries that have been made.