Vizio

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warrantyA copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warrantyVIZIO has contacted this customer and has handled this complaint underthe terms of VIZIO’s warrantyAccordingly, VIZIO considers this matter closedAt VIZIO, the quality of our products is very important to us We rely onand appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely,VIZIO, Inc

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”)notice regarding complaint number [redacted] As always, VIZIO takes anycomplaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately year and months A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who hasquestions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely,VIZIO, Inc

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warrantyA copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warrantyAccordingly, VIZIO considers this matter closedAt VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourageanyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely,VIZIO, Inc

To Whom It May Concern: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notification regarding Revdex.com complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously In the interest of providing customer satisfaction, a representative from VIZIO has attempted to contact the complainant to further discuss this complaint; however, we have not been able to reach the complainant at this timeVIZIO will attempt to contact the complainant again in an effort to try and to come to a resolution regarding this complaint At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at [redacted] for information and assistance

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately years and months A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty In the interest of providing customer satisfaction VIZIO has offered the customer areplacement VIZIO television at a discounted price This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely,VIZIO, Inc

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriouslyPlease be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately ½ years A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty In the interest of providing customer satisfaction VIZIO has offered the customer a replacement television to assist the customerThis is the only offer VIZIO is able to make at this timeAt VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely, VIZIO, Inc

We purchased a Vizio D50-EtelevisionWhen looking at this tv on their website they show that it has the ability to have the [redacted] prime as an appHere is a link https://www.vizio.com [redacted] When trying to find it, after hours and phone calls with Vizio tech support, I was informed that it is not available and can not be addedI find this absolutely ridiculous and misleadingI currently have Vizio TV's that have this appWhen purchasing this last tv, having the ability to watch [redacted] prime was the basis for buying this tV I feel that during this holiday season, there will be many people purchasing this tv as presents, thinking that this App (one of the largest streaming companies) is available based on Vizio's advertisements It is flat out misleading and taken advantage of us

I purchased a 55" M Series 4K Television in December of After months of use the screen started bleeding the colorsTech Support had me reboot the tvThat worked for a day or two until the screen went blackOf course they said so sorry, your warranty is up and your on your ownI spent $on this television and obviously its of VERY POOR QUALITY!!! I received no assistance at all and recommend never purchasing Vizio products

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriouslyPlease be advised that VIZIO has determined that the VIZIO television in question suffered a non-manufacturing defectCopies of pictures VIZIO received from the customer are attached for your review Non-manufacturing defects are not covered under VIZIO’s warranty A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price to assist the customer This is the only offer VIZIO is able to make at this timeAt VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely, VIZIO, Inc

I purchased a Vizio inch smart TV year and months ago for $The model number is e65x-cLast week my family and I were watching TV when all of the sudden the power shut off on the TVI thought it may be the outlet, but that proved to be functioning appropriatelyI then called Vizio customer service The customer service representative that I spoke to walked me through a few power resets, which didn't work She told me that since the TV was out of warranty that I had two options She said she could give me contact information for a repair man in the area, or to go and buy another inch TV for $ She then stated, "I suggest that you just go out and buy new TV." I don't feel that it is acceptable to pay this much for an item and have it only last a year and a half

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Still is making the same motion blurr suggested they upgrade the seris to clear motion tv so that have highest refresh ratealso this is making me want to go to arbitration over tv order and fix until the tv is corrected or replaced I will not close out Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, I will consider this complaint resolvedI appreciate the quick response which speaks highly of the company Regards, [redacted]

I was at [redacted] looking to buy a fan a worker seen me looking at a tv he told me he had a really good deal on a 50" Vizio tv p series regularly it wAs on clearance for plus tax I bought the tv because it was really nice and also lurch ached an extended warrantyThree days later the tv shut off so I called Vizio I told Vizio it smelt like something was burning inside of it they said they didn't make a p series no more that they would give me an m series they then sent it out and the delivery people somehow lost it so I had redid a claim they said they would give me a better one because of the situation it literally took over a month to a tv When I received the tv it was the cheapest model they have which was a d series I went from a p series to a d series the highest is a r series I have called several times they basically are not honoring my warranty and want to give me money back just because [redacted] gave me a God deal on the tv it doesn't give them the rite to give m

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Friday, June 16th at 12:PM, I received and email to call a [redacted] I call and got an automated system that said " [redacted] is at home to leave a message." I left a message there has been no call backI then attempted June 19th I attempted once more to contact the company and [redacted] and also extI received the same message that the individual are at homeThere are no hours of operation listed on the voicemailand no one who answers." They tried one time then when I called back no one will call back, then send an Revdex.com report as if they are tryingUnacceptable Regards, [redacted] ***

I do not accept vizios offerOriginally I did accept their first offer of a replacement tv for 400$I told [redacted] that I would call back once I got the moneyWhen u tried calling him numerous times and left numerous voice messages for him to return my calls he never didI finally had to file another complaint to even get a response from Vizio This time they called only because a complaint had been filed and told me the tv was no longer availableThey could sell me a new model for 800$I do not have that kind of moneyAnd had they returned my calls my tv would have been available They have the worst customer service and seem to not care if they sell their customers defective merchandise for full priceI want a replacement tv I paid these people $for a defective tvI want what I paid for

To Whom It May Concern: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notification regarding Revdex.com complaint number As always, VIZIO takes any complaint reported to the Revdex.com very seriously In the interest of providing customer satisfaction VIZIO has contacted the complainant in an effort to resolve this issueA representative from VIZIO spoke with the complainant over the phone, and is working with the complainant to resolve this issue At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number As always, VIZIO takes any complaint reported to the Revdex.com very seriouslyPlease be advised that upon review of the complaint VIZIO has determined that this complaint is not a warranty issue and has been addressed internally At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at [redacted] for information and assistance Sincerely, VIZIO, Inc

To Whom It May Concern: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notification regarding Revdex.com complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously In the interest of providing customer satisfaction, a representative from VIZIO has attempted to contact the complainant to further discuss this complaint; however, we have not been able to reach the complainant at this timeVIZIO will attempt to contact the complainant again in an effort to try and to come to a resolution regarding this complaint At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below An executive from Vizio did contact me and apologized for the bad experience I went through, but did not honor what I was promised - which was a free upgraded television with similar dimensionsShe said that the supervisor will be repremanded for making that promise, but I have to choose either a refund or a replacement, no other optionThis is not what I was promisedA promise from the floor supervisor carries no weight in this company Regards, [redacted]