Vizio

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any
complaint reported to the Revdex.com very seriouslyPlease be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately 1/years. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. In the interest of providing customer satisfaction VIZIO has offered the customer a replacement remote. This is the only offer VIZIO is able to make at this timeAt VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely, VIZIO, Inc

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that upon review of the
complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty VIZIO has contacted this customer and has handled this complaint under the terms ofVIZIO’s warrantyAccordingly, VIZIO considers this matter closed. At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who hasquestions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I also am amenable to a resolution with Vizio as soon as possible and to that end have been in contact with one of its representatives
The third party in question is an Authorized Retailer As well my options with the third party in question were hindered due to misinformation that a Vizio Customer Service Representative provided to me I placed a call to *** at 10:this morning (9/17/14) in response to a message that he left me yesterday He was not available He called back to inform me that the only thing they will do is issue a refund for the camera and that's it! This is not acceptable!
I believe that I also deserve a partial refund on each TV because Vizio did not deliver what it promised and what I paid for, which was Smart TVs with Skype Features
Regards,
*** ***

I have a vizio Tv (inch), I purchased a refurbished tv through Walmart for over dollarsWithin months the tv lost audio and video, I contacted vizio to find out the unit was outside the ninety day window So I took the tv into a repair facility and they took over a month to ind out that the problem was in the panel (the display)They had changed the Tcon and main mother boards without success, but now they know it's the main panelI can't purchase a panel, because they say they don't sell them, since the panel cost more then the value of the tv
So in over a month of fruitless effort I find that I get no support from the maker and no repair options from any repair facility! This doesn't seem fair or rightThis sissue is a known issue for vizio and they should support a product that they sold!
To be clear, I purchased the tv for over 1,dollars and it's turned into a paperweight in less then ten months, granted its refurbished but that doesn't mean that it should have no value in less then a year!
The customer service people gave me a run around when I first contacted them, toook over a week to find out that it only had a ninety day warranty, and then when I found out that the tv has a know issue that the company was iisuuing a recall for, they say it doesn't meet the criteria
I will never purchase another product from them and will make sure to get all friends and family to avoid them too!

Contacted customer service to see about repairing a tv we received as a gift It was less than months old and purchased for over $ When we were moving into our new home, the screen broke We were not looking for anything free, merely a replacement part The tv is inches, so we thought it would be easier and cheaper to repair the tv Visio informed us they don't offer replacement screens and that the only thing we could do was purchase a new tv When I told them I surely won't be purchasing a Vizio, they put me on hold to offer me a discounted price of $off, but even with the $off, I could find the tv cheaper at a big box store Needless to say, I will be paying $for a new tv But it will be another name brandNever a Vizio again They support throw away products and I am not rich enough to throw away $on a tv

I purchased a television that was priced at nearly 4,dollarsThis TV just stopped working and started to make a loud buzzing noiseI have only had this television for months and it should have no problemsI called VIZIO to troubleshoot and determine that a technician needs to come outThe man on the phone stated he ordered parts and I will have a technician schedule within business daysThe following day I received an automated response that I would be scheduled in hoursAfter the hours I called VIZIO back because they didn't follow up too the hour callI was told that my parts were shipped and that I will receive a call in their business day timeWe are now on business days and a tech has not calledI messaged VIZIO again to be told that they will have to follow up with me in another business daysThat makes this now business days I asked to speak with a supervisor who told me the parts weren't shipped and he will need to look in to the issueIt see

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined
that the VIZIO television in question in this complaint has been out of warranty by approximately year and months. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price. This is the only offer VIZIO is able tomake at this time.At VIZIO, the quality of our products is very important to us. We rely onand appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty. Accordingly, VIZIO considers this matter closed. At VIZIO, the quality of our products is very important to usWe rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.Sincerely,VIZIO, Inc

Purchased M65-Ctelevision from Amazon on Jan 26, The television was advertised with a HDMI 4K 60Hz input (input 5)That input is faulty and may be effecting many other Vizio televisionsAccording to my web research I am not the only one experiencing the same exact problemWhen connecting 4k 60hz devices running at 4k 60hz the picture will randomly go black for to seconds then return pictureI believe this is a manufacture hardware defect

Dear Revdex.com Representative:
VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s
(“Revdex.com”) notice regarding complaint number *** As always,
VIZIO takes any complaint reported to the Revdex.com very seriously
Please be advised that VIZIO has determined that the VIZIO television in question in this complaint
has been out of warranty by approximately year. A copy of VIZIO’swarranty can be viewed online
at http://www.vizio.com/warranty. In the interest of providing customer satisfaction VIZIO has
offered the customer [a replacement VIZIO television at a discounted price/our split cost repair
service to assist the customer with the repair of their VIZIO product/other offer]. This is the only offer
VIZIO is able to make at this time
At VIZIO, the quality of our products is very important to us. We rely on
and appreciate product feedback from our customers and encourage anyone
who has questions about or problems with our products to contact us
at https://vizio.custhelp.com/ for information and assistance.
Sincerely,
VIZIO, Inc

We purchased a Vizio sound bar After less than a month it starts creating a static noise Now it's just static Called Vizio and went through all trouble shooting steps but one They expect me (because I don't have a cable box and can't afford cable nor do we own more than tv) to go to someones home, hook up our sound bar to someones tv and test it so we know it's not feedback to the tv My husband offer to hook up his speakers to the tv to run the test It's rules out the same variable (Not the tv) but they refused and won't help us get it fixed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
TV not as advertised, does no consistently perform are not "buyer remorse" claims they are quality and marketing dishonesty issues by Vizio It is disgusting you refuse to refund a TV less than months old Never will buy a Vizio again
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below They called and stated we heard about a complaint the Revdex.com got in touch with usThey finally had the tv shipped but says it will take 2-weeksfor me to get it back, when another person with company informed me would only take 3-days.
So, now I am without a tv for over a month or more I just want my full refund to get another tvThey would not have contacted me if I would not
have made a complaint to the Revdex.com.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
the tv was clearly under warranty having been purchased only 7 1/months ago warranty was supp0sedly for year vizio lied
vizio says product was dropped no such thiing occured but they say that they can determine this by looking a pictures my year old parents could not have done such a thing
vizio offered a reconditioned returned tv for dollars to make things right I feel that that is an admission of guilt on their part and an insult to m eto offer a broken returned tv that they have repaired
vizio has forever lost me and my family as a customer and will have no problem steering anyone away from their products if I can thank you *** ***

Look, I love Vizio products, but dealing with the company first hand has been the absolute worst experience I have ever dealt with, periodI ordered a TV days ago, and after the 3rd day, the order status had not changed, I contacted Vizio chat (the only way they deal with customer service) and I canceled the order, after a couple days, I noticed my order status had not changed, so I contacted chat again, only to be promised that the order had been canceled, again, the order status had not changed, the item hadn’t been canceled, at least from what I could see, so again, I contacted chatAfter multiple attempts, and being told multiple times the order was canceled, I was checking my emails on day 10, only to see an email from vizio saying the order was shippedThe worst part was, because I was told multiple times it was canceled, and not to worry, I went to Best Buy, and bought a tvNow I am being told that even if I refuse the TV being shipped, I will be charged the shipping charge, even though the order was canceled, and I was assured of this multiple times, they shipped the product anyhowI work in shipping and receiving/ salesAnd this WOULD NEVER happen where I workPlease help me make this right, for this is absolutely despicable service

I own a Vizio E601i-amodel number tv Serial no is ***, after my tv failing and calling Vizio multiple times Ive decided to go this routeThe tv has a known recall and my tv falls within the serial number range listed online at Vizio.com Vizio lied repeatedly on the phone that there is no recall on this product but when simply going to google and typing in "e601i-arecall" a link to Vizios website states otherwise! They told me on the phone that since the tv did not fail within the first months of use that there is nothing they can do for me, I purchased the tv in January of an have the invoice to prove itWhen this recall was posted Vizio gave extended warranties to customers affected within the serial number range of *** to ***
http:/***
They have tried everything in their power from holding true to this recallI have even spoken with ITI who is the company Vizio uses for repairs

Dear Revdex.com Representative:
VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s
(“Revdex.com”) notice regarding complaint number ***As always,
VIZIO takes any complaint reported to the Revdex.com very seriously
Please be advised that VIZIO has determined that the VIZIO television in question in
this complaint has been out of warranty by approximately to years. A copy of VIZIO’s warranty can be viewed
online at http://www.vizio.com/warranty. In the interest of providing customer satisfaction VIZIO has offered the customer
[a replacement VIZIO television at a discounted priceWe have also provided
him with a website where the customer can purchase the part he is inquiring
about]. This is the only offer VIZIO is able to make at this time
At VIZIO, the quality of our products is very important to us. We rely on
and appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us at
https://vizio.custhelp.com/ for information and assistance.
Sincerely,
VIZIO, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined
that the VIZIO television in question in this complaint has been out of warranty by approximately monthsA copy of VIZIO’s warranty can be viewed online at ***In the interest of providing customer satisfaction VIZIO has offered the customer [a replacement VIZIO television free of charge to assist the customer with replacing their VIZIO product]This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to usWe rely onand appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at *** for information and assistance. Sincerely,VIZIO, Inc

My mom bought a in smart tv months later it blacked out It was still under warranty so I called to have it replaced, it took a month for them to send out a refurbished tv that did not work either I called again and was given the run around on having this resolved properlyWaited another month fir delivery only to have the delivery late so I sat there for hours that it was scheduled to arfivr for it to take I just wanted my moms monry back yo get a better product instead was given broken promises and rude customer service And my mom waited for a working tv that she spent good money on for months