Vizio

My Vizio 70" TV had multiple problems and I contacted customer service and they sent me a refurbished tv which was a week late past there 7-business days they assured me it would arrive inWhen I received the refurbished tv I instantly had problems with it and I contacted them again and spent over two hours on the phone with them trying to fix it over and over and they finally decided to send me a brand new tv this timeThey once again assured me it would be there in 7-business dayson the tenth day I called them because I had not received a email or call or anything regarding when the tv would arriveWhen I called they had no idea what the status was and were unable to tell me where it was or if it had even shippedThey told me they put a request in to the warehouse and that they would call me in 24-hours and notify me where it wasI did not receive a call in hours so I called back again and they told me that they were processing it to ship and it had not even shippe

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Vizio's claim that the TV has been out of warranty is not accurate. The original TV was purchased in November of 2013 and replaced under warranty in August of 2015. This model had an extended warranty due to defects found with this model (E701i-A3). Defects such as white spots on the original and then again with the replacement that was the same model. I have been told many times on the phone, prior to this being addressed with the Revdex.com, that the warranty was extended. As I appreciate the fact Vizio has finally called me back on the issue; they have offered to split the cost of repair. This it is also inaccurate. I have been told during calls with them that the screen is not repairable and that it is not economical to try to repair the TV. They state that it's better for me to accept the discounted price of $for the M model or $for another E model. This has not worked previously as I have had two TVs that have had this same issue. The original TV was only a little under two years old when it failed. It was replaced with another only to have it fail again for the same issues in less than six monthsThis does not stand by Vizio's claim that their "Quality of our products is very important to us".
For Vizio to knowingly have issues with these TVs enough to extend the warranty and then send me the same model under that warranty only to have it fail again, shows no accountability on their end. This is regardless of the discounted offers I should not have to count on a TV I spent $on as a loss only to have to send them more money to get a new one that they assure me will at least have a new warranty. These discounts are not fair resolutions to the matter at hand. The accountability for the defective TVs should stand with Vizio and should not be put on the consumers to purchase another from them at a discounted price.
This is NOT resolved. There should be an exchange of this defective model for a new one that DOES NOT have the same model number (E701-A3) as the two that have failed
Regards,
*** ***

Dear
Revdex.com Representative:
VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s
(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes
any complaint reported to the Revdex.com very seriously
Please be
advised that VIZIO has determined that the VIZIO television in
question in this complaint has been out of warranty by approximately year. A copy
of VIZIO’s warranty can be viewed
online at http://www.vizio.com/warranty.
In the interest of providing customer satisfaction VIZIO would like to offer the customer a
replacement VIZIO television at a discounted price, however, VIZIO has not been
able to get a hold of the customer to make this offer. If the customer
would like to accept this offer the customer will need to call VIZIO’s customer
service department. This is the only offer VIZIO is able to make at this time
At VIZIO, the quality of our products is very important to us. We rely on and appreciate
product feedback from our customers and encourage anyone who has questions about or problems
with our products to contact us at https://vizio.custhelp.com/ for information and assistance.
Sincerely,
VIZIO, Inc

Dear
Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s
(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any
complaint reported to the Revdex.com very seriously.Please
be advised that VIZIO has
determined that the VIZIO television in question in
this complaint has been out of warranty by approximately year. A copy of VIZIO’s warranty can be viewed
online at http://www.vizio.com/warranty. In
the interest of providing customer satisfaction VIZIO has offered the customer a
replacement VIZIO television at a discounted price. This is the only offer VIZIO is able to make
at this timeAt VIZIO, the quality of our products is very important to us. We rely on
and appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and
assistance. Sincerely, VIZIO, Inc

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriouslyPlease be advised that VIZIO has determined that the
VIZIO television in question in this complaint is out of warranty A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price, which the customer has declined. This is the only offer VIZIO is able to make at this timeAt VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely, VIZIO, Inc

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriouslyPlease be advised that VIZIO has determined that the
VIZIO television in question in this complaint has been out of warranty by approximately 1/years. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. In the interest of providing customer satisfaction VIZIO has offered the customer a replacement remote. This is the only offer VIZIO is able to make at this timeAt VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely, VIZIO, Inc

I have heard NOTHING from Vizio concerning my TV's registration *** ***

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined
that the VIZIO television in question suffered a non-manufacturing defectNon-manufacturing defects are not covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warrantyThe customer has informed VIZIO that they returned the unit to AmazonAccordingly, VIZIO considers this matter closed.At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ** ** *** ***

Dear Revdex.com Representative:
VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s
(“Revdex.com”) notice regarding complaint number ***As always,
VIZIO takes any complaint reported to the Revdex.com very seriously
Please be advised that VIZIO has
determined that the VIZIO television
in question in this complaint has been out of warranty by approximately
years. A copy of VIZIO’s warranty can be viewed online at
http://www.vizio.com/warrantyIn the interest of providing customer satisfaction
VIZIO has offered the customer [our full courtsey repair service to assist the
customer with the repair of their VIZIO product]. This is the only offer VIZIO
is able to make at this time
At VIZIO, the quality of our products is very important to us. We rely on and
appreciate product feedback from our customers and encourage anyone who
has questions about or problems with our products to contact us at
https://vizio.custhelp.com/ for information and assistance.
Sincerely,
VIZIO, Inc

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty. Accordingly, VIZIO considers this matter closed. At VIZIO, the quality of our products is very important to usWe rely onand appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

VIZIO,
Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”)
notice regarding complaint number ***As always, VIZIO takes any complaint
reported to the Revdex.com very seriously.Please
be advised that VIZIO has determined that the VIZIO television in question
suffered
a non-manufacturing defectNon-manufacturing defects are not covered
under VIZIO’s warranty. A copy of
VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. In
the interest of providing customer satisfaction VIZIO has offered the customer a
replacement VIZIO television at a discounted price. This is the only offer VIZIO is able to make
at this timeAt VIZIO, the quality of our products is very important to us. We rely on
and appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and
assistance. Sincerely, VIZIO, Inc

I suspect that Vizio uses the slimy "built in obsolescence" model of business by making the power supply board go wonky on their smart tvsMine died at yearsI have an older Samsung that is years old and working fine - used it for years in the same outlet and have no electrical problems in my homeThe customer support rep had a series of tests for me to do - unplug, hold down power, etc-- but it dd not workThen she offered me a discount on a new tv! She said this is not a known issue, but there are complaints all over the Internet about this very issue on relatively new tvsAnd if it is not a known problem, then why is there a "fix"Needless to say, I will not be buying my next tv from this company and will never recommend them againI would only have been satisfied with a full replacementIt is an expensive model and only years old!

I purchased a Vizio 60" smart television in 02/20/Within months of purchase, on 09/16/16, I noticed that the screen had a dark shadow on the side of the television which made viewing difficultI contacted vizio with the problem and I was asked to send pictures of the television issueThe television had come with a month warrantyI did what was askedI called to have a replacement date set up several months later which was still within the month initial warrantyThe television was replaced, in 02/2017, with a different model "recertified" televisionWhen I received the replacement, they gave me a day warranty for the "recertified" televisionSix months later, the picture is goneI have contacted Vizio who admits that I should have been offered an extended warrantyHowever, I was never offered an extended warranty by the companyI would have, without question, purchased an extended warranty being as it was a "recertifed" televisionI paid between $600-$fo

I purchased a 70" Vizo TV back in Nov from Walmart for $1, The picture went out back in March I called and spoke to Walmart since I purchased the year warranty They said they can't do anything since it pass years and gave me Vizo number to call directly
I called and spoke to a supervise at your customer service number and explained to him that the TV is just years old and I paid a lot of money just to have a TV just for years and have other brand TVs that are over years old and still work perfectMy case #***
When I purchased this TV I thought I was getting a realiable and good quality TV and would have never thought I wasted over $1,on TV I explained to the customer service supervise that I still have the plastic on TV
Your supervise just told me that the picture bulb went out and only offered me another TV for $1,plus which is a slap in the face I'm out of a TV and over $1, I told him its strange that the TV went

Vizio E-TV continues to shut and and turn on automaticallyTried all HDMI ports on TV, bought new HDMI cable, bought new surge protector, moved from family room to bed room still experienced same problemContacted service center, ran through their recommended test per their instructionsStill same problemThey sent out a technician to replace circuit boardsProblem was not correctedVizio shipped a replacement (new) TV, same problem existed, TV will shut off and turn on automaticallyOnce again a Technician was sent out to replace some circuit boardsProblem still existed after repairsCalled Visio againThey want to send out another technician to run testAdvised Vizio service center this is persistent problem, the internet is full of complaints exactly like mindRequested to get my money back so no ones time is continued to be wastedThey refused and also refused when I requested to have my case escalated to a higher levelThis started 4/6/with case # *** the

I purchased a TV in September In July 2018, the tv stopped working Rough estimate; I have used the tv maybe times in those months I emailed the company to open a case for this Their automatic response said the request was received and I would be contacted within hours hours went by and I did not hear from them so I emailed again Approximately 6-hours later, I received a response I was told that my tv qualified for repairs under warranty and that a technician would be in touch within business days business days went by and I did not hear from anyone so I called Vizio customer support The lady put me on hold to get in touch with ITI, the technician's company She told me they received the parts for the TV and that the technician would call me within an hour hours went by and no one called me I called Vizio back and explained everything that had happened The rep told me that she would put me on hold to get in touch with ITI After wait

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowThe company did not look at the televisionThis is not a non-manufacturing defectIt happened when I was watching the televisionSomething exploded from the insideThere is no way they could make a determination via pictures
Regards,
*** ***

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriouslyPlease be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warrantyA copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warrantyVIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty. Accordingly, VIZIO considers this matter closed
At VIZIO, the quality of our products is very important to usWe rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistanceSincerely, VIZIO, Inc

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined
that the VIZIO television in question in this complaint has been out of warranty by approximately month. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at no cost to the customerThis is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc