Vizio

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I am currently reviewing the offer made and informed Vizio of my recent number change and that I will contact them If I decide to accept this offer I will am currently researching the product of the offer they made before and if I decide to accept it I will close this case but as of right now it remains open until I decide
Regards,
*** ***

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that upon review of the
complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty. Accordingly, VIZIO considers this matter closed. At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be
advised that based upon VIZIO’s review of the product in questionVIZIO has determined that the product sustained a non-manufacturing defect.Non-manufacturing defects are not covered under VIZIO’s warrantyThe pictures sent to VIZIO by the customer clearly show an impact point on the televisionPlease note that VIZIO’s televisions have a thick plastic exterior in front of the true panel glass. Upon impact the thick plastic exterior will typically not break, but the interior panel glass will be damagedThe pictures sent to VIZIO are enclosed for your reviewVIZIO’s warranty may be reviewed online at http://www.vizio.com/warranty. In the interest of providing customer satisfaction VIZIO has offered the customer [a replacement VIZIO television at a discounted price]. This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us. We rely onand appreciate product feedback from our customers and encourage anyone who hasquestions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

45" or so flat screen tv purchased two years agoBoard replaced onceOut of warrantyExtended warranty never offeredNow screen freezes and sometimes it dosent turn onWhat a waste of money

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear Revdex.com Representative:
VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s
(“Revdex.com”) notice regarding complaint number *** As always,
VIZIO takes any complaint reported to the Revdex.com very
seriously
Please be advised that upon review of the complaint VIZIO has
determined that this complaint is covered under VIZIO’s warranty.
A copy of VIZIO’s warranty can be viewed online at
http://www.vizio.com/warranty VIZIO has contacted this customer
and has handled this complaint under the terms of VIZIO’s warranty.
Accordingly, VIZIO considers this matter closed
At VIZIO, the quality of our products is very important to us. We rely on
and appreciate product feedback from our customers and encourage
anyone who has questions about or problems with our products to
contact us at https://vizio.custhelp.com/ for information and assistance.
Sincerely,
VIZIO, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThis is not an acceptable offerThey even said on the phone that things can happen to a tv during packaging or in shipmentThey might not feel that this is a manufacturing defect by looking at a photo, but whatever has occurred to this tv did not come from any direct impact in this householdThere is not one mark any where on this tvAs I stated to them previously, the tv picture had problems before hand, but was resolved by unplugging the tv and plugging back in Trying to sell me another tv for $less than what I paid is not an offerAs I stated previously, Vizio has a long history of not honoring their warrantiesThey should look online themselves to see how customers feel about themWhen you can't find a review above star, you have a problemIf they don't fix that problem, their success as a company will fail.
Regards,
*** ***

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very
seriously.Please be advised that VIZIO cannot fully investigate this complaint without additional information from the customer VIZIO has been unable to reach the customer regarding this matter. VIZIO is requesting that the Revdex.com contact the customer and ask them to provide VIZIO with the following information: (1) Serial number for the VIZIO ProductAgain, VIZIO cannot further comment on this complaint without the above referenced information from the customer. At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questionsabout or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number *** As always, VIZIO takes any complaint reported to the Revdex.com very
seriously.Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately years. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. In the interest of providing customer satisfaction VIZIO has offered the customer areplacement VIZIO television at a discounted price. This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriouslyPlease be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately months. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price. This is the only offer VIZIO is able to make at this timeAt VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely, VIZIO, Inc

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriouslyPlease be advised that VIZIO has determined that the
VIZIO television in question in this complaint has been out of warranty by approximately years. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. In the interest of providing customer satisfaction VIZIO attempted to offer the customer a replacement VIZIO television at a discounted priceHowever, the customer declined any offersThis is the only offer VIZIO is able to make at this timeAt VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely, VIZIO, Inc

To Whom It May Concern:
VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notification regarding Revdex.com complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriously
In the
interest of providing customer satisfaction VIZIO has contacted the complainant in an effort to resolve this issueA representative from VIZIO spoke with the complainant over the phone, and has resolved this issue
At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at *** for information and assistance

TV has developed a bright spot in the screen, right above a stand, which suggests a manufacturing issueHowever, because I'm unable to capture an image of it, they refuse to replace the unitIt is also past the return window for the place of purchase (*** ***), so I'm now stuck with a flawed, and undesirable, televisionCustomer service was completely unhelpful in this regard, refusing to do anything because they couldn't see the issueI took several photos, with multiple cameras, along with video, sending them the photos that best represented the issue, though these photos were mediocre at best in showing the issueI was just unable to get a good photo of the problem

Never buy a VizioHad our TV for 3years 55insmart flat screenThe picture went out and when I contacted Vizio they told me it was the backlight and it is unrepairableSo I'm screwed and have a TV on my wall you can't watch and their solution was to try and sell me another TVThey got me once, but not twiceI will never buy Vizio again and I will tell everyone I know that they suck and don't care when according to the customer representative your backlight burned out prematurely

My wife purchased a Vizio sound bar, S/N szzopcapfrom *** as a Christmas gift and the remote does not workAfter talking to Vizio customer service it was concluded that this is a latent defect know by the companyVizio stated the unit is old stock that was sold by *** and has denied warranty and refused to provide a working remote for the unitAfter the second call the Vizio rep, ** now wants me to do extra running around on their product, at my expense, time and labor with visits to *** I previously had to program the Vizio remote but it still does not workI was told by the Vizio rep that I could buy a remote on the internet at about $This is a very poor customer service on a product with a latent defect in making a handicap senior citizen do extra travel over their defective productFurther the consumer has no way of telling if *** is selling current or old products in new boxes

I purchased a Vizio LED Smart TV through *** on 7/28/15, received it mid-August 2015, and wall-mounted it shortly after receiving it I've had no problems until the last week, I've noticed an area of the top of the screen that is blacked out, like it's burnt out I contacted customer service of Vizio They told me that it is trauma to the Tv, and not a manufacturing issue I told them that it's wall mounted and not moved (except minor swiveling) They refused to look at the TV and refused to honor the warranty because they claim it's trauma But there is no possibility of "trauma"

I purchased a Vizio soundbar in the US through Amazon
In July, I moved to Guam The sounder worked perfectly until January and currently it does not turn on
I spoke with their customer service and they offered Advanced Replacement, however, I was subsequently told that "they do not have the ability" to service Guam Guam is a US territory and served by the USPS
The escalation manager, ***, told me that he did not know why but Vizio does not have the ability to service Guam Asked asked to speak to the CEO repeatedly and *** repeatedly refused Masked to speak to him as, presumably, he is responsible for the policy
I was also denied compensation for the failure of the product
Their Advanced Replacement policy requires a hold on your credit card I was prepared to allow this and I was prepared to return the faulty equipment at my cost
*** said" that I had created this situation" by moving to Guam
Guam will have many service members stationed here ove

Had a Vizio E600i-B60" TV for year and monthIt's now a worthless piece of junk that works for 5-minat timeThe TV is defective and shuts itself off while viewingAll auto-off settings are disabledI have contacted Vizio and they were no helpThey told me to reset the TV by holding the power button on the back, and said that this is all the help they can give as the TV is over a year oldThis issue began a few months ago, after only months of modest usage, but it was not a problem as it took several hours before it shut offNow it has rendered the TV unusableWe didn't even know it was an issue with the TV itself, until it was too lateI have tried resetting multiple times, resetting TV settings, using different inputsNothing helps, the TV is defective, and Vizio does not support it
Also the fiber optic audio input is not seated well on the board as attempting to remove the cable from the TV ripped the fixture right off the circuit boardWithout excessive forceI'm extremely disappointed with Vizio, and the unbelievably poor quality of this TV
I'm even more disappointed in Vizio's apathetic customer support and their unwillingness to help They repeatedly told me it was not a known problem, and that they would provide no help even though it was only month after the 1yr warranty Even after providing them with online statements from Vizio themselves about recalling TVs for the exact same issue
The picture is great, but it will not lastVizio will not help

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very
seriously.Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. VIZIO has contacted this customer and has handled this complaint underthe terms of VIZIO’s warranty. Accordingly, VIZIO considers this matter closed. At VIZIO, the quality of our products is very important to us. We rely onand appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc