Vizio

I bought my TV in September of It failed in December of They replaced the TV under warranty then and they told me that my warranty restarted with the new TVToday the TV failed with the exact same issueTheir are vertical lines on the TV and the TV cycles off automatically to rebootUpon calling, I was told that unfortunately the employee that told me the warranty restarted was mistaken and it really doesn't matter that it was the same exact issue, I would have to purchase a new TV as they would not honor their employees word and my TV was considered out of warrantyJustin, the supervisor, was quite curt with meLacking any compassion or desire to empathize with the given situationGiven it is the exact same issue, it is clearly a product defect that needs to be remedied

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriouslyPlease be advised that VIZIO has determined that the
VIZIO television in question suffered a non-manufacturing defectCopies of pictures VIZIO received from the customer are attached for your review. Non-manufacturing defects are not covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price. This is the only offer VIZIO is able to make at this timeAt VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely, VIZIO, Inc

From: *** ***
Date: Thu, Jan 23, at 8:PM
Subject: Claim #***
To: [email protected]
I've received a refund on the above mentioned claim that I recently filed with you on the
company VizioThey agreed to a return to the retailer Costco and agreed to let them issue me a refund for the purchase price of the TV that I purchased at their storeI would still like my claim to be seen on your website as I feel Vizio took far too long for a resolution to the problemIt took me days to get a refundThen after telling me they would pick the TV up several times and not following through I had to get Costco Corporate involved to come to a resolutionThey then told Costco they picked the TV up when in fact it was still sitting in my living roomCostco got them to agree to let me return to it to the store and for Costco to issue me a refund, which they did
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The replacement for the television was delivered today by Vizio's third party contractor, ITI I rejected the delivery because the display on the replacement TV was severely damaged ITI informed me that the TV they received was refurbished (not NEW like Vizio had indicated in their response.) I am awaiting a replacement TV to be sent to ITI, who will then arrange another date to deliver and install the TV The sound bar has been mailed via ***, but has not been delivered I will thoroughly test the sound bar when it arrives In the meantime, this case is not closed, and Vizio should not consider it closed until a working TV and sound bar are installed in my home.Regards,
*** ***

I purchased the original tv 5/22/I now have my second replacement that I received on 4/29/The first two simply stopped workingWhen I received the new tv on 4/and turned the tv upside down to place the base on and screw in the four screwsAt this point I heard something roll around inside the tvI completed installing the base and turned the tv on to make sure it was going to workIt worked fine, but I thought I should call Vizio and let them note in in my account since there is obviously something wrong and I wanted to be covered if the tv stopped working like the othersI was informed that because I turned the tv upside down I had terminated the warranty because it states in the manual to lay the tv face down while attaching the baseIt does state "Place the TV screen down on a clean, flat surfaceTo prevent scratches or damage to the screen, place the TV on a soft surface such as a blanket." It doesn't say that if you attach the base in any other fashion the warran

Vizio Soundbar model # SB4551-D
Bought this soundbar new at CostcoWithin a month, the sound would randomly cut outStarted the series of calls to their customer service dept that lasted over a year as they initially blamed the tv (***), ***, and my cable company
Cable company visited 25+ times, with techs and a supervisor over 2-months*** says not them, as the sound plays perfectly when we back up the *** and replayI agree*** tv not the issue as disconnecting the soundbar from the tv plays the sound perfectly thru the tv speakers
Changed the hookup method 2x after Vizio customer service advice, and bought new cords 2xNow, in addition to the sound dropping out randomly, I also have video dropouts as wellThree days ago, finally, they agree to swap out the soundbar...conveniently AFTER the warranty has expiredSo they will not honor the swap now, even though we have been actively working towards a solution, which is well documented thru their call

To Whom It May Concern:
VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notification regarding Revdex.com complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriously
In the
interest of providing customer satisfaction VIZIO has contacted the complainant in an effort to resolve this issueA representative from VIZIO spoke with the complainant over the phone, and has resolved this issue
At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please
be advised that VIZIO has determined that the VIZIO television in question suffered a non-manufacturing defectCopies of pictures VIZIO received from the customer are attached for your review. Non-manufacturing defects are not covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. In the interest of providingcustomer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price. This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us. We rely onand appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty. The customers replacement sound bar is scheduled to be delivered on May 19th, Accordingly, VIZIO considers this matter closed. At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined
that the VIZIO television in question in this complaint is out of warranty as it was purchased from a non-authorized reseller. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price. This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

To Whom It May Concern:
VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) rebuttal regarding Revdex.com complaint number ***
As always, VIZIO takes any complaint reported to the Revdex.com very seriously.
In the interest of providing customer satisfaction VIZIO has
contacted the complainant in an effort to resolve this issueA representative
from VIZIO spoke with the complainant, and has made an offer to the complainant
to resolve this issue.
At VIZIO, the quality of our products is very important to
us. We rely on and appreciate product feedback from our customers and
encourage anyone who has questions about or problems with our products to
contact us at https://vizio.custhelp.com/
for information and assistance

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”)notice regarding complaint number ***As always, VIZIO takes anycomplaint reported to the Revdex.com very seriously.Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. VIZIO has contacted this customer and has handled this complaint underthe terms of VIZIO’s warranty. Accordingly, VIZIO considers this matter closed. At VIZIO, the quality of our products is very important to us. We rely onand appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us athttps://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty. Accordingly, VIZIO considers this matter closed. At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very
seriously.Please be advised that upon review of the complaint VIZIO has determined that thiscomplaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty. Accordingly, VIZIO considers this matter closed. At VIZIO, the quality of our products is very important to us. We rely on andappreciate product feedback from our customers and encourage anyone who hasquestions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately years. A copy of VIZIO’s warranty can be viewed online at***. In the interest of providing customer satisfaction VIZIO has offered the customer [a replacement VIZIO television at a discounted price/our split cost repair service to assist the customer with the repair of their VIZIO product/other offer]. This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at*** for information and assistance. Sincerely,VIZIO, Inc

Last summer I bought a TV off *** *** for $1,which was a Vizio 4K ultra p class series the very best Vizio has to offer the order was filled by this office in question it was not received until a months after the order date which was in late august it was sent with the wrong stand and it came tumbling down months ago and we've been trying to come to some resolution but a discount on there cheapest tv isn't a fair resolution I feel they're just dragging there feet

I am amazed day after day of how many businesses that don't warranty their product and have no morals respecting their customers who buy their crap and give them their hard working money
I simply had a faulty remote control xrtwith my purchased tv
Contacted your rude customer service who said that 'I am lying and don't know what I am talking about' and refused to replace that remote (Literally $on ***)
So me as a software engineer does not know what I am talking about and that uneducated customer service knows all about it
Great job Vizio

I received a Vizio television as a gift at the end of Within months, the television developed backlight issues Vizio eventually replaced the TV with a refurbished television and informed me that the refurbished television would be covered for the remainder of the warranty and that I would be offered an opportunity to extend the warranty prior it running out Now, approximately months after receiving the refurbished TV, it has developed backlight issues When I contacted Vizio, I was told that the TV was out of warranty and that they would not take any action This is the second television, of the same model, which has developed the same issue I was not informed of the length of the remaining warranty on the replacement television and was not offered an opportunity to purchase an extended warranty on the refurbished television It appears that Vizio is selling televisions with a known issue and that they do not want to replace or repair their defective products

***BUYER BEWARE***
I bought a 60” VIZIO tv in 2016, after about months the tv had black lines going through it when the tv was onI called customer service and VIZIO came out and exchanged my tv with a new oneA year and a half later the second tv started going black almost constantlyI called again they told me it’s the backlight and there’s nothing they can do (because it’s out of warranty) but give me a discounted price on a new tvI checked my settings on the tv and the backlight setting was on 100!!!!! I believe VIZIO purposely turned that up to burn the backlight panel out and then have me buy from them againI paid over $for my tv and it’s basically garabage after yearsI have two other TVs for about ten years and never had no problems with eitherI wish I would’ve done my research on VIZIO before purchasing from them! VIZIO is junk! Do not buy or you will be in my shoes in a few yearsI will never buy anything from VIZIO again in my life, their crooks!!

(The following is a portion of my email to the CEO) I emailed your customer service team to ask what they might be able to do about a situation with my television as I recently noticed that the frame is cracking in a number of placesThe customer support representative (*** was kind and respectful but unable to assistAfter asking to have this issue escalated, I received a call from *** ***Mr*** asked me when I first noticed the cracksI told him that I saw them just a few days prior to contacting your organizationHis response was to ask me if they "all of a sudden" showed up, in a tone suggesting that I'm either making it up or that they've been there for a whileI told him that I just happened to notice them at that time but I couldn't say when they actually happenedHe then asked me if my television was working properly otherwise and I told him it wasHis condescending demeanor made it obvious that he was annoyed at my request for a replacement TV since it wa