Vizio

Dear Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any...

complaint reported to the Revdex.com very seriously. Please be advised that VIZIO has determined that the VIZIO television in question suffered a non-manufacturing defect. Copies of pictures VIZIO received from the customer are attached for your review.  Non-manufacturing defects are not covered under VIZIO’s warranty.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price to assist the customer.  This is the only offer VIZIO is able to make at this time. At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,

1- They Never Fixed it 
2- It infrequently came and gone, but now it has stayed for good and the TV is not usable. 
Here are the pictures we sent for the original contact. 
Thanks, 
[redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Due to the fact I have not recieved a replacement device that works correctly and is of any use to me as of yet also I am not closing out this issue till I get a unit worth the two no call no show delieverys that waisted a day away from work and 80.00 for a person to be there a 2nd time I need an upgrade at this point or a refund of my money spent.I do have two emails confirming delievery but no one ever showed up on ethier day and this replacement is still in California.]
Regards,
[redacted]

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that upon review of the...

complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty. Accordingly, VIZIO considers this matter closed. At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information andassistance.   Sincerely,VIZIO, Inc.

Dear
Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”)
notice regarding complaint number [redacted]. As always, VIZIO takes any
complaint reported to the Revdex.com very seriously.Please
be advised that upon review of...

the complaint VIZIO has determined that this
complaint is covered under VIZIO’s warranty. 
A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. 
VIZIO has contacted this customer and would like to resolve this matter
under the standard terms of VIZIO’s warranty by offering the customer free
replacement unit. However, the customer is unwilling to accept this offer.  If the customer changes their mind and would
like to accept our offer VIZIO requests that the customer contact VIZIO’s
customer service department.  At
VIZIO, the quality of our products is very important to us.  We rely on
and appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and
assistance.   Sincerely, VIZIO, Inc.

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO cannot fully...

investigate this complaint without additional information from the customer.  VIZIO has informed the customer that we need the information requested below but we have not received it. VIZIO is requesting that the Revdex.com contact the customer and ask them to provide VIZIO with the following information: (1)   Pictures of the purported issue with theVIZIO ProductAgain, VIZIO cannot further comment on this complaint without the above referenced information from the customer.  At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc.

Dear Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously. Please be advised that VIZIO has determined that the...

VIZIO television in question suffered a non-manufacturing defect. Copies of pictures VIZIO received from the customer are attached for your review.  Non-manufacturing defects are not covered under VIZIO’s warranty.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price to assist the customer.  This is the only offer VIZIO is able to make at this time. At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below:Sorry for the late reply. I have been busy with work. I'm not sure why this was closed. I was communicating with the company and sent pictures they requested. I never heard back from them. Please help! This is definitely not resolved. The company requested I send pictures and I did so. They have not followed up since. I would like to re-open this isn't possible. [redacted]

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined...

that the VIZIO television in question in this complaint has been out of warranty by approximately 10 months.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. In the interest of providing customer satisfaction VIZIO has offered the customer [a replacement VIZIO television at a discounted price].  This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us. We rely onand appreciate product feedback from our customers and encourage anyone who hasquestions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The business has claimed they "contacted this customer and has handled this complaint under the terms of VIZIO’s warranty".  In fact they have promised to reimburse me for a TV I had to purchase on my own. Initially, Vizio sent a repair company (HD Repair) to fix a covered TV, and that company caused damage, then HD Repair's representatives lied about it and would not accept responsibility. Furthermore, Vizio's representatives accused me of misrepresenting facts, and the only reason they later believed my side of the story, was because I provided proof that the company at fault (HD Repair), was in fact not being truthful.
Vizio has also stated "Accordingly, VIZIO considers this matter closed.", when to date, I have only received a check in the amount of half the amount owed to me for the new TV I purchased, which was paid by HD Repair. Vizio's representatives have claimed that it takes them two weeks to process a check, so I am still waiting on the half they have promised.
Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
My new Vizio TV had three major issues within six months of purchase which clearly means there is a problem with Vizio TVs.    I will never buy another Vizio TV and will tell all my friends on social media to do the same.  My Vizio warranty did not state that my expensive TV would be replaced with a used demo TV that had been "recertified".   There is no telling how many months my used TV was playing 12 hours per day at the retail store before it was boxed up and sent to me.    In addition, my replacement TV only has a 90 day warranty.   The replacement TV should have a full one year warranty as well.

Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They did offer to come out and fix the problem. The gentleman that they sent out was not a TV repair man and told me several times that he was not. He only worked on computers. After he replaced 2 parts he left. The TV still did not work, I called him and he said again he 
was not a TV repair man and had no idea what was wrong. After talking with Vizio they said they could not send out another repair man and that I would need to purchase a new TV. They did offer 3 different TVs at a small discount. To me who paid $1000 for a TV a year ago
I found this to be unacceptable. They should either repair or replace the item. 
Regards,
[redacted]

Dear Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously. Please be advised that VIZIO has determined that the...

VIZIO television in question in this complaint has been out of warranty by approximately 2 years.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price. This is the only offer VIZIO is able to make at this time. At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely, VIZIO, Inc.

Dear Revdex.com Representative:
VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s
(“Revdex.com”) notice regarding complaint number[redacted]. As always, VIZIO takes any
complaint reported to the...

Revdex.com very seriously.
Please be advised that upon review of the complaint VIZIO has determined that this
complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online
at http://www.vizio.com/warranty.  VIZIO has contacted this customer and has
handled this complaint under the terms of VIZIO’s warranty.  Accordingly, VIZIO
considers this matter closed.
 
At VIZIO, the quality of our products is very important to us.  We rely on
and appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us at
https://vizio.custhelp.com/ for information and assistance.  
Sincerely,
VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The tv was delivered and set up. The picture does not have the sharpness or clarity as the previous one. despite the installers trying to clear it up. Also the picture chops off the top of their heads. Also the horizon is off making the side look awkward or abnormal. I was told by the Vizio representative that this is NOT a new tv but one that may have been in the warehouse a while OR may have been returned (for what????) and they checked it over to make it like new. (again????) The representative from Vizio said to call her if there were problems, but no new tv or refund. Rather than go thru another 2 weeks with no tv and no compensation for the inconvenience of another "recertified tv that is just like new", If I call Comcast to see what they can do, that is $40 out of my pocket. No, I am not pleased or satisfied at all!!!! regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I think it is a shame that a company as big as Vizio will not stand behind their product.  They offered to sell me a "refurbished" model at a discounted price.  The only way I would take a TV like this is if it was given to me.  Why would I spend more money on a product when the brand new one that I spent $950 on didn't last a year and a half.  It never occurred to me that my TV would be disposable.  I will NEVER by a Vizio product.  Neither will my family or my friends. If I see someone looking at TV's at a store, I will stop them from buying a Vizio.  It is a luxury to be able to by a 55 in. TV so it will be a long time before I can get another one.  I realize that you think one persons views cannot do anything to harm a company like this and that may be true, but from what I can see online, I am far from the only one. ]
Regards,
[redacted]

Dear Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes...

any complaint reported to the Revdex.com very seriously. Please be advised that VIZIO has determined that the VIZIO television in question suffered a non-manufacturing defect. Copies of pictures VIZIO received from the customer are attached for your review.  Non-manufacturing defects are not covered under VIZIO’s warranty.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  In the interest of providing customer satisfaction VIZIO has offered the customer [a replacement VIZIO television at a discounted price/our split cost repair service to assist the customer with the repair of their VIZIO product/other offer].  This is the only offer VIZIO is able to make at this time. At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely, VIZIO, Inc.

Dear Revdex.com Representative:
VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”)
notice regarding complaint number [redacted]. As always, VIZIO takes any
complaint reported to the Revdex.com very seriously....


Please be advised that upon review of the complaint VIZIO
has determined that this complaint is covered under VIZIO’s warranty. A copy of
VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. VIZIO
has contacted this customer and has handled this complaint under the terms of
VIZIO’s warranty. Accordingly, VIZIO considers this matter closed.
At VIZIO, the quality of our products is very important to us. We rely on and appreciate
product feedback from our customers and encourage anyone who has questions
about or problems with our products to contact us at https://vizio.custhelp.com/ for
information and assistance.
Sincerely,
VIZIO,Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Once again I'm totally baffled! Vizio must have a form letter that is automatically sent out in response to any and all inquiries.  I received a message from [redacted]; Badge Number 402 On Thursday 8/21/14.  In said message he stated that he would be out of the office on Friday and Saturday 8/22 and 8/23.  However he would be available on Sunday 8/24 to discuss how we can resolve this complaint. 
 I called him on sunday 8/24, and although we could not come to a mutual agreement; I felt that he was trying.  in fact he requested information from me pertaining to the purchases and he also gave me an e-mail address which is:  photos.vizio.com to send it to.   If necessary I can forward a copy of that e-mail for your review. In addition, because I could no longer access the message that he ([redacted]) left on my mobile phone I wrote a post on the Vizio FB page requesting that he get in touch with me... which he did.
 
So once again the information that you're receiving from Vizio is inaccurate, disingenuous and deceitful! 
Regards;
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]