Vizio

Dear Revdex.com Representative:
 
VIZIO, Inc. (“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice
regarding complaint number [redacted]. As always, VIZIO takes any complaint
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reported to the Revdex.com very seriously.
 
Please be advised that based upon VIZIO’s review of the
product in question VIZIO has determined that the product sustained a
non-manufacturing defect. 
Non-manufacturing defects are
not covered under VIZIO’s warranty.  An image of the product is included in this
response for your review.
 
In the interest of providing customer satisfaction VIZIO has
contacted the customer and made her an offer to purchase a replacement VIZIO
product at a discounted price.  This is
the only offer VIZIO is able to make to the customer at this time. 
 
At VIZIO, the quality of our products is very important to
us.  We rely on and appreciate product
feedback from our customers and encourage anyone who has questions about or
problems with our products to contact us at https://vizio.custhelp.com/ for
information and assistance.  
 
Sincerely,
VIZIO, Inc.

Dear Revdex.com Representative:   VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.   Please be advised that upon review of the...

complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty.  Accordingly, VIZIO considers this matter closed.   At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.     Sincerely, VIZIO, Inc.

VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.
Please be advised that the VIZIO product in question in this complaint...

is covered under VIZIO’s manufacturer’s warranty.  A copy of the warranty can be viewed online at http://www.vizio.com/warranty.  A VIZIO customer service representative has been in contact with the customer and worked with the customer and VIZIO's third party delivery service to arrange for the delivery of the customer's replacement VIZIO product.  VIZIO has also agreed to extend the customer's warranty on the replacement product from 90 days to 6 months due to the time delay in delivering the replacement product to the customer.  The customer has accepted VIZIO's offer.  Accordingly, VIZIO considers this matter resolved.
At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.  
Sincerely,
VIZIO, Inc.

VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.
Please be advised that the VIZIO’s warranty covers...

new products sold through authorized distribution and retail channels.  Upon review of the product at issue in this complaint VIZIO has determined that this product was purchased at a Walmart and later returned to Walmart.  VIZIO requires a copy of the customers receipt or proof of purchase to show that the product was purchased through an authorized reseller as a new unit and not a refurbished unit.  Refurbished VIZIO products sold through retail channels are not covered under VIZIO’s warranty.  These products are sold “as is” by the retailer.  A copy
of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. If the customer was unaware that they purchased the product “as is” then VIZIO recommends that the customer reach out to that retailer directly.
At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.  
Sincerely,
VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I just called Vizio and talked to [redacted] and she told me that the parts were apparently ordered and she would have to get back to me. I think that this is very poor service and how can they consider the case closed when they don't even know what's going on.
Regards,
[redacted]

Dear Revdex.com Representative:
VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s
(“Revdex.com”) notice regarding complaint number [redacted]. As always,
VIZIO takes any complaint reported to the Revdex.com very seriously.
Please be advised that upon review of the complaint VIZIO has determined that this
complaint is covered under VIZIO’s warranty.  A copy of VIZIO’s warranty can be
viewed online at http://www.vizio.com/warranty.  VIZIO has contacted this customer
and has handled this complaint under the terms of VIZIO’s warranty. 
Accordingly, VIZIO considers this matter closed. 
At VIZIO, the quality of our products is very important to us.  We rely on
and appreciate product feedback from our customers and encourage
anyone who has questions about or problems with our products to contact
us at https://vizio.custhelp.com/ for information and assistance.  
Sincerely,
VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Vizio's claim that the TV has been out of warranty is not accurate. The original TV was purchased in November of 2013 and replaced under warranty in August of 2015.  This model had an extended warranty due to defects found with this model (E701i-A3).  Defects such as white spots on the original and then again with the replacement that was the same model.  I have been told many times on the phone, prior to this being addressed with the Revdex.com, that the warranty was extended.   As I appreciate the fact Vizio has finally called me back on the issue;  they have offered to split the cost of repair.  This it is also inaccurate.  I have been told during calls with them that the screen is not repairable and that it is not economical to try to repair the TV.  They state that it's better for me to accept the discounted price of $1500 for the M model or $700 for another E model.  This has not worked previously as I have had two TVs that have had this same issue. The original TV was only a little under two years old when it failed.  It was replaced with another only to have it fail again for the same issues in less than six months. This does not stand by Vizio's claim that their "Quality of our products is very important to us".  For Vizio to knowingly have issues with these TVs enough to extend the warranty and then send me the same model under that warranty only to have it fail again, shows no accountability on their end.  This is regardless of the discounted offers.  I should not have to count on a TV I spent $1100 on as a loss only to have to send them more money to get a new one that they assure me will at least have a new warranty.  These discounts are not fair resolutions to the matter at hand.  The accountability for the defective TVs should stand with Vizio and should not be put on the consumers to purchase another from them at a discounted price.   This is NOT resolved.  There should be an exchange of this defective model for a new one that DOES NOT have the same model number (E701-A3) as the two that have failed. 
Regards,
[redacted]

Dear Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously. Please be advised that VIZIO has determined that the...

VIZIO television in question in this complaint has been out of warranty by approximately 2 years.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price.  This is the only offer VIZIO is able to make at this time. At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely, VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I can't afford another 60 inch vizio tv and the cost of the replacement tv is basically the same as just buying one at the store and refusing to do monthly payments cause not everyone has 1000s of dollars to be buying a new tv and forking out that cash all at once. However Vizio doesn't care about their customers satisfaction and have lost another customer due to lack of customer service. Now I know why Aarons stopped carrying Vizio products cause Aarons is protecting their customers from wasting 1000s on defective tvs and products made by vizio. Vizio doesn't stand behind their products and are only worried about lining their pockets. I'm wanting a check or a replacement tv for free. Until then I will continue to write to Revdex.com cause I'm not satisfied with the resolution. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
VIZIO did contact me to try and resolve the matter, but as I stated on the phone several times was it was a brand new 40"  VIZIO Smart Flat Screen TV which had the registration card in the box and I filled it out did it online and never recieved any type of notice stating that warranty would be accepted or not due to the item being bought outside a retail establishment and infact the place I bought the TV brand new is a retail establishment. The two year warranty should be honored and the TV shall be replaced as a customer rep from VIZIO had told me several times that it would be not a problem and this rep knew that the TV in question was from a Pawn Shop and said that wouldn't be a problem, as long as I had the proper information that they requested which was proof of purchase and the model, and serial number from the TV and had all proper documents but then was told later by another rep and supervisor I'm out of luck and we can do nothing for me. The only resolution is a replacement Smart TV of the same size or bigger. It was told and promised to me by a rep of VIZIO and now they don't want to honor there word. What kind of service and business is this that take there word back on something, if it wasn't allowed then why tell a customer that it won't be a problem EVEN after the customer tells the Rep its from a pawn shop. The TV has white lines going through the screen and its only 5 months old. This has been a continuous problem by the company by reading online reports of the same issue and the company not wanting to cover the problem for some reason or other to avoid replacement costs on the company.
]
Regards,
[redacted]

vizio will not honor warranty if your purchase was not thru an authorized vizio dealer.it makes no differance the products age.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I called a TV repair person to give me an estimate. He determined that 9 out of the 12 LED light strips were not working. HE also said that he has seen quite a few Vizio TV's with this same issue and on most other brands, they do not burn out as fast. I understand the TV is out of warranty. this complaint is based on faulty parts that do not last the expected life of the TV. I think the public should know that before they purchase a Vizio TV. Vizio did call me and offered me a used TV for $550.00. They claim that they offered me a discounted TV. if Visio is wanting to resolve this, why couldn't they offer to pay for the repair, or send me the parts? I ask the Vizio rep that called me this question. "Why would I purchase another Vizio TV if the one I paid full price for didn't last 2 years"? He said, " you have a very good point"
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This TV is only 5 years old.  Nothing should be wrong with it.  However, since there is, the pieces should be readily available.  It is abundantly clear that you make a crappy product.  Over a $10 piece that I cannot get a hold of, you will not get my business and I will steer as many other people away from your brand as I possibly can.  Dispicable service and product!!!!  
 
I hope this helps anyone looking into getting a Vizio.  
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:Dear Sir/Madam, I have called a couple of times in return to their phone call.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved, else I will update you. Thank you for your prompt response and Merry Christmas
Regards,
[redacted]

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined...

that the VIZIO television in question in this complaint has been out of warranty by approximately 7 months.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price.  This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc.

The business is still working on providing me with a resolution (exchange my TV for a different model). I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I will provide a rebuttal statement to re-open the complaint if the issue has not been followed through or if there are new issues.Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved, but I am without My TV, and I would apprecciate it if Vizio will send me one of their TV's from their warehouse because I feel that, yes, they owe me a refund of almost $400.00, $386.64, to be exact, but they have had me waiting on my refund for nearly  3 months now, and let me be clear for the record, I gave them my new address long before this refund check was even processed, and not to mention all of the lies, and unprofessionalism they were putting me through during my phone calls to them. Also, for the record, my case with Vizio, was created on (3-9-2015), and I reported my change of address to Vizio, on or around (4-13-2015), my request for a refund was done on or around (3-16-2015), so, out of respect for all the anguish and misrepresentation, lies and negative representatives I had to put up with at Vizio, I feel they should honor my refund, because at first I was told that I couldn't get a refund from a Vizio rep., and the next rep. said that I am entitled to a refund.  I want Vizio to send me a 42 inch TV, 120hz to 240hz, along with my refund, not one or the other, but both my refund and a new TV, from their warehouse.  I am in well deservence of this proposal to Vizio, and I know Vizio knows this and they should honor my proposition with all due respect.  Thank You! [redacted]Vizio
Regards,
[redacted]

Dear Revdex.com Representative:
VIZIO, Inc. (“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As
always, VIZIO takes any complaint reported to the Revdex.com very...

seriously.
In the interest of providing customer satisfaction VIZIO has contacted
the complainant in an effort to resolve this issue.In
the interest of providing customer satisfaction VIZIO has contacted the
customer to try and resolve this issue.
 
At VIZIO, the quality of our products is very important
to us.  We rely on and appreciate product feedback from our customers and
encourage anyone who has questions about or problems with our products to
contact us at https://vizio.custhelp.com/
for information and assistance.   
 
Sincerely,
VIZIO, Inc.

There should be a recall on all of these sets , at the very least these complaints should shared with all of ther venders that sale them. I'm out 1000$ on 2 50" vizios bought at Sam's on black friday, one for my mother and one for my son.both sets fail to power up just past the one year warranty.I called customer service several times getting the same results as everyone else.basically your just out your investment in a poor product and a even poorer offer to throw more money after money already wasted. Wow what a stand up company!

Hello, We bought a 55" VIZIO HDTV around 2/3 years ago, and now it just doesn't work, I get power to it but no sound or picture, I have delt with them on the phone and via facebook, when I spoke to them on the phone they really didn't/couldn't do anything for me, then I spoke to someone via facebook, and he emailed me back and said this..Terry,
Unfortunately, it appears that the TV would need to be repaired but is almost 2 years outside of the warranty. We would still like to assist you by splitting the cost of the repair. The cost to you for this would be $135. We would send the terms and conditions which would need to be signed and received back to us within 1-2 business days. Once we have received the terms and conditions back, ITI will be in contact with you in 5-6 business days to accept the payment. Once payment is received, ITI will setup a date and time to service the TV. If this is something you would like to move forward with, please let me know.
Thanks,
[redacted]
VIZIO.
Now I know I am not the only one who is having trouble with them, you should chk out their facebook page and read some of the comments...https://www.facebook.com/vizio/?fref=ts
I have tubed tv's that are 15/16 years old and they still work fine besides the HD which they don't have. I feel they should replace it or fix it at no charge to me.
Thank you.