Vizio

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. 
Regards,
[redacted]

Dear Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number 11744978. As always, VIZIO takes any complaint reported to the Revdex.com very seriously. Please be advised that upon review of the complaint...

VIZIO has determined that this complaint is covered under VIZIO’s warranty.  A copy of VIZIO’s warranty can be viewed online at [redacted].  VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty.  Accordingly, VIZIO considers this matter closed.   At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at [redacted] for information and assistance.   Sincerely, VIZIO, Inc.

Dear Revdex.com Representative:
VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notification regarding Revdex.com complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.
Please be advised that Mr. [redacted]'s new VIZIO television comes with a 90-day manufacturer's warranty.  If Mr. [redacted] wishes to obtain additional protection for his VIZIO television he may purchase an extended service plan.  VIZIO encourages Mr. [redacted] to contact us to go over his options with regards to the available extended service plan. 
At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.  
Sincerely,
VIZIO, Inc.

Dear Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously. Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately 1 ½ years.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television.  This is the only offer VIZIO is able to make at this time. At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely, VIZIO, Inc.

Dear Revdex.com
Representative:
 
VIZIO, Inc. (“VIZIO”) is in
receipt of the RevDex.com’s (“Revdex.com”) notice regarding
complaint number [redacted]. As always, VIZIO takes any complaint reported to the
Revdex.com very seriously.
 
Please be advised that based
upon VIZIO’s review of the product in question VIZIO has determined that the
product sustained a non-manufacturing defect.  Non-manufacturing defects
are
not covered under VIZIO’s
warranty.  An image of the product is included in this response for your
review.
 
In the interest of providing
customer satisfaction VIZIO has contacted the customer and made her an offer to
purchase a replacement VIZIO product at a discounted price.  This is the
only offer VIZIO is able to make to the customer at this time. 
 
At VIZIO, the quality of our
products is very important to us.  We rely on and appreciate product
feedback from our customers and encourage anyone who has questions about or
problems with our products to contact us at https://vizio.custhelp.com/ for
information and assistance.  
 
Sincerely,
VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have a VIZIO TV, which is a TV manufactured by VIZIO.  The TV I have, and the photos that I sent, do show a Manufacturer’s defect, as it is failing LED Zones.  This is not the only issue.  The TV locks up, the TV blurs.  The VIZIO TV shows shadowed dotted lines moving across the screen.  The VIZIO TV has vertical shadowed lines one light images. 
 
I do not understand how VIZIO can say it is not their issue, when everything that is happening is a Manufacturer’s Defect.
 
Thanks,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Vizio offered a discount on another TV that was nearly $800. The $1,000 TV I purchased 9 months ago had a warranty that they will not honor. They claim that something hit the tv to cause the picture to go out, which is not the case. My husband and I would hardly sit and throw objects at it. That tv has never been touched other than a light dusting. I didn't even know the where the power button was located as we always used a remote. They simply looked at a picture and made this claim so it would void a warranty and they wouldn't have to replace it. There is a curve in the lines that I appeared at the very bottom of the tv. That was not there in my original call to them. There was an approximate 6 inch wide white line that popped up in the center. When I called first, I was told that was a manufacturing defect. I was told to take pictures to send them to verify that it was indeed the Vizio TV I called on, and that the lines appeared at all times...which I did. While on the phone the first time, they were notified that more lines kept appearing even while speaking with them. By the time I got to take pictures, the entire screen went out to a million different lines. After looking at reviews from other customers, I have found over 1,400 complaints of other customers. Many of them also stated that Vizio would not honor their warranties. So people should be informed about this issue. As to there offer, why would I want to spend another $800 on another Vizio TV when one that was 9 months old quit working. After dealing with their customer service, I would hardly say I would be pleased with that offer. A solution is to fix a problem, not tell a customer to buy a new one. 
Vizio should also realize that customers are what makes their business successful. They don't seem to have many happy customers who have purchased their products. I couldn't find any sites that gave them over a 1 star review. Customers will figure out this customer, and they will eventually stay away from these products. When a customer asks to speak to a manager, I don't expect to be told, "why, they won't do anything g any different." Let me decide that for myself. And when being asked for corporate information, they flat out refused to give me their information.
Regards,
[redacted]

To Whom It
May Concern:
 
VIZIO, Inc.
(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notification
regarding Revdex.com complaint number [redacted]. 
As always, VIZIO takes any complaint reported to the Revdex.com very seriously.
 
In the
interest of providing customer satisfaction, a representative from VIZIO has
attempted to contact the complainant to further discuss this complaint;
however, we have not been able to reach the complainant at this time. VIZIO
will attempt to contact the complainant again in an effort to try and to come
to a resolution regarding this complaint.
 
At VIZIO,
the quality of our products is very important to us.  We rely on and appreciate product feedback
from our customers and encourage anyone who has questions about or problems
with our products to contact us at https://vizio.custhelp.com/ for information
and assistance.

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined that...

the VIZIO television in question suffered a non-manufacturing defect. Copies of pictures VIZIO received from the customer are attached for your review.  Non-manufacturing defects are not covered under VIZIO’s warranty.  A copy of VIZIO’s warranty can be viewed online at [redacted].  In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price and was accepted.  This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at [redacted] for information and assistance.   Sincerely,VIZIO, Inc.

We purchased a 55" VIZIO Model E550i-B2 March 30, 2015. After eight months of use the picture no longer comes on. Customer service tells me that the back light is bad and the tv cannot be repaired. I explained that although the TV is 14 months old we are gone in the winter and the tv was unplugged for five months. They were unconcerned and unwilling to compromise in any way. I assured them they had just lost another customer!

I am only accepting this response because vizio did contact me and stated they will offer me a recertified television. Depending on if this tv is in new condition when it is received as promised, I may contact Revdex.com again. Thank you.  Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.VIZIO has been unable to reach the customer...

regarding this matter.  VIZIO is requesting that the Revdex.com contact the customer and ask them to contact VIZIO. Previously VIZIO had determined that the VIZIO television in question suffered a non-manufacturing defect. In theinterest of providing customer satisfaction VIZIO would like to offer the customer a replacement VIZIO television at a discounted price. Again, VIZIO cannot further comment on this complaint without the above referenced information from the customer.  At VIZIO, thequality of our products is very important to us.  We rely on andappreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc.

Dear
Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s
(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any
complaint reported to the Revdex.com very seriously.A
copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  At VIZIO, the quality of our products is very important to us.  We rely on
and appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and
assistance.   Sincerely, VIZIO, Inc.

Dear
Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s
(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any
complaint reported to the Revdex.com very seriously.Please
be advised that VIZIO has determined that the...

VIZIO television in question in
this complaint is out of warranty because the customer threw the unit away. A
copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  In
the interest of providing customer satisfaction VIZIO has offered the customer a
replacement VIZIO television at a discounted price.  This is the only offer VIZIO is able to make
at this time. At VIZIO, the quality of our products is very important to us.  We rely on
and appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and
assistance.   Sincerely, VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is obviously a "copy and paste" by the company, of their prior message/response.  I reject this as the issue is not just monetary, but having to do with customer service lacking by their company. I would be happy to hear any attempt at an apology or explanation, as this was not a standard "warranty coverage" as their recent response suggest, but rather a long "battle" I was forced to undergo in order to be made whole due to their third party (HD Repair), damaging my television and causing me a lot of stress and countless hours of dealing with this.
Regards,
[redacted]

Turned my television on Monday morning and it had lines throughout the picture. I called customer service and they stated this was a point of impact. I explained to them the television worked just fine the night before and no one had been around it to make a "point of impact" however, they kept ensuring it was hit. My television is still in warranty. They told me 19 days to be exact... yet, they are not willing to fix the issue. If my television was hit, I would most definitely be aware. I have experienced awful customer service with multiple representatives.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I have received the recertified tv and am waiting for confirmation of the 180 day warranty from February 11, 2016 when it was delivered.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As Vizio is stated  >> "Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately 1 year and 7 months."
This is not true. Vizio  increased the warranty on this TV  from 1 year to 2 years because they discovered that this line of TV was having wide spread issues pertaining to the white spots being appeared on the screen from  increased number of customers. To save a recall on the TV, Vizio extended the warranty, which was not sufficient, specifically when sending the same model again.
I did hear back from Vizio.  Manager [redacted] from Corporate Escalations Group. He asked me to pay approx. $990 + tax  (don't remember the exact amount) to get the new replacement.
Also, after talking to Mr. [redacted] he acknowledged that the unit that they replaced in September-2015 was not a brand new but a used one, which they get from store display / customer return etc.
The thing that I just don't understand is that why would they sent the used same model unit which was having a wide spread issue.
I believe that Vizio was just applying 'hit and try' method on their customers, which means if the replacement unit works for 90 days, then great, and after that they don't have any responsibility, otherwise they will replace again and again, like they did for other customers, upto 4-5 replacements. Luckily, other customers noticed white spots within 90 days and guess I was very unfortunate not to notice the white spots until they took over all over the screen which was around 120 days and not 90.
I expect that someone in Vizio should take a moral responsibility for their customers and do the right thing either by returning their money or do a replacement free of charge with a model which does not have the same issue again with extended warranty.
Regards,
[redacted]

Dear Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously. Please be advised that VIZIO has determined that the...

VIZIO television in question suffered a non-manufacturing defect. Copies of pictures VIZIO received from the customer are attached for your review.  Non-manufacturing defects are not covered under VIZIO’s warranty.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  We were unable to make contact with this customer. At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely, VIZIO, Inc.