Vizio

Dear
Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s
(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any
complaint reported to the Revdex.com very seriously.Please
be advised that upon review of...

the complaint VIZIO has determined that this
complaint is covered under VIZIO’s warranty. 
A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. 
VIZIO has contacted this customer and has handled this complaint under
the terms of VIZIO’s warranty. 
Accordingly, VIZIO considers this matter closed.At
VIZIO, the quality of our products is very important to us.  We rely on and
appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and
assistance.   Sincerely, VIZIO, Inc.

To Whom It May Concern:
VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notification regarding Revdex.com complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.
In the...

interest of providing customer satisfaction VIZIO has contacted the complainant in an effort to resolve this issue. A representative from VIZIO spoke with the complainant over the phone, and has resolved this issue.
At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately 10 months.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  In the interest of providing customer satisfaction VIZIO has offered the customer [a replacement VIZIO television at a discounted price]. This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc.

Dear Revdex.com Representative:   VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.   Please be advised that VIZIO has determined that...

the VIZIO television in question suffered a non-manufacturing defect. Copies of pictures VIZIO received from the customer are attached for your review.  Non-manufacturing defects are not covered under VIZIO’s warranty.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. VIZIO has reached out to the customer and the customer had resolved the issue already with the retailer and no longer needed assistance.   At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.     Sincerely,   VIZIO, Inc.

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty. Accordingly, VIZIO considers this matter closed. At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The offer to me is no good. I wouldn't buy another VIZIO product in my life after this incident. They want me to buy another product from them and then that go back due to poor quality merchandise and then I'm again in the same spot. This isn't the first time this issue has happened with this company and won't be the last. The ONLY resolution in this matter is to get me a replacement or repair the one I have at no cost to me. I bought the current TV brand NEW in the box and they don't want to cover there  products. Then they tell me after giving them all the information that they could get me a replacement TV at no cost and that was in there records and phone recording and they don't want to Honor their word. 
Regards,
[redacted]

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”)notice regarding complaint number [redacted]. As always, VIZIO takes anycomplaint reported to the Revdex.com very seriously.Please be...

advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately three months.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  In the interest of providing customer satisfaction VIZIO has offered the customer a full courtesy repair at VIZIO’s expense.  This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us.  We rely onand appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc.

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined...

that the VIZIO television in question in this complaint has been out of warranty by approximately 1 month.  A copy of VIZIO’s warranty can be viewed online at  http://www.vizio.com/warranty. In the interest of providing customer satisfaction VIZIO has offered the customer [a  full courtesy repair service  to assist the customer with the repair of their VIZIO product]. This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Vizio is insisting on replacing the television for a second time. This process will take several weeks to complete. Vizio says that my TV is not communicating with it's servers to download the proper firmware. The tv I purchased, the replacement, and the repaired tv all exhibited the same issue when connected to the soundbar. The audio modes rapidly switch on and off, causing the picture to flash and turn off. There is also a green patch of pixels in the top left of the screen that won't turn off.
 I've asked Vizio to just replace it with a different model, and I even offered to cover the cost difference, if any. Instead, they are sending another one of these problematic, end of life models. Vizio says that it will be a new TV, and there will be a new box. However, the paperwork I was sent refers to a brown box swap.
Vizio has been very friendly, but I am still no further along with this problem than I was in late April when I first contacted Vizio. I really just want this to be resolved, but I cannot agree with Vizio that the case is closed. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  Vizio offered to settle the matter by offering the price of trade-in value, and would allow me to keep the player.  It was considerably less than the price I paid, of course, but it was apparent that they were not working to provide the firmware update that would be necessary to have the blu-ray player operate with new movies.  A similar Blu-ray player from Sony who has pledged to continue updating the players that they sell is much less expensive than when I purchased the Vizio player.  The purchase price of the new player is 50% more than  the trade in value that I received from Vizio.  It did seem to be a reasonable split of responsibility under the circumstances.  I appreciate them stepping up and taking some responsibility for discontinuing support of a relatively new player.
Regards,
[redacted]

Dear Revdex.com Representative:
 
VIZIO, Inc. (“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number [redacted].
As always, VIZIO takes any complaint reported to...

the Revdex.com very seriously.
 
Please be advised that the television stand for this
VIZIO product is designed to allow the TV to lean forward slightly in order for
optimum viewing angles. VIZIO representatives have reviewed pictures of the
VIZIO product on the television stand and have determined that the angle of the
VIZIO product conforms to the normal angle and design of the television
stand.  In an effort to provide customer satisfaction, VIZIO offered the
customer a credit to purchase a universal stand that may be more to the
aesthetic tastes of the consumer.  This is the only offer VIZIO is able to
make to this customer regarding this complaint.
 
At VIZIO, the quality of our products is very important
to us.  We rely on and appreciate product feedback from our customers and
encourage anyone who has questions about or problems with our products to
contact us at https://vizio.custhelp.com/
for information and assistance.  
 
Sincerely,
VIZIO, Inc.

VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.
As previously stated, this complaint involves a third party software application company.  Per VIZIO’s VIZIO Internet Applications (“V.I.A.”) Policy, available online at http://www.vizio.com/via-policy, VIZIO or said third parties providing V.I.A. Services reserve the right to delete data from their servers, or prevent access to their servers or to change data categories, product offerings or service levels for any reason that VIZIO or said third parties deem sufficient in their sole discretion at any time, without notice. 
In the interest of providing customer satisfaction VIZIO would like to offer this customer a refund on the camera that she purchased after the third party software application at issue was discontinued on VIZIO's VIA service .  One of VIZIO’s customer service representatives has been trying to get a hold of the customer to make her this offer, but so far has been unable to do so.  At this time we ask that the Revdex.com please contact this customer and ask her to call us back in order to work out the details of this offer.
At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.  
Sincerely,
VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Again, I was promised by the Floor Supervisor a replacement television with same dimensions but better quality for my very bad experience with the purchased model. I even took a customer satisfaction survey afterwards, happy with the resolution offered by the supervisor. Eversince, Vizio has apologized but bluntly said they will not honor what was promised. Either take a refund or accept a fourth replacement! 
There is no value to a supervisor's promise whatsoever. They will not honor their commitment or stand behind what their supervisor committed to.
Regards,
[redacted]

Dear Revdex.com Representative:
VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s
(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any
complaint reported to the Revdex.com very seriously.
Please be advised that VIZIO has determined that the VIZIO television in question
suffered a non-manufacturing defect. Copies of pictures VIZIO received from the
customer are attached for your review. Non-manufacturing defects are not covered under VIZIO’s warranty. 
A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.
In the interest of providing customer satisfaction VIZIO has offered the customer
[a replacement VIZIO television at a discounted price/our split cost repair
service to assist the customer with the repair of their VIZIO product/other
offer].  This is the only offer VIZIO is able to make at this time.
At VIZIO, the quality of our products is very important to us.  We rely on
and appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us at
https://vizio.custhelp.com/ for information and assistance.  
Sincerely,
VIZIO, Inc.

Dear Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number 11923556. As always, VIZIO takes any complaint reported to the Revdex.com very seriously. Please be advised that upon review of the complaint...

VIZIO has determined that this complaint is covered under VIZIO’s warranty.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty.  Accordingly, VIZIO considers this matter closed.   At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely, VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Vizio did not respond to my reference to the Song-Beverly Consumer Warranty Act. If Vizio wants me to accept any response, their response needs address the cited Song-Beverly Consumer Warranty Act and not just that the TV is out of Warranty, 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted] TO: Revdex.comFirst, The unit in question is a sound bar remote and not a TV as listed by the Vizio representative. Considering [redacted] is selling old out of warranty stock then I must ask what corrective action is being taken to prevent recurrence.  The sound bar in question is on sale currently at [redacted] and must be old stock. Has Vizio requested [redacted] to inspect the sounds bars and mark them as vintage stock out of warranty? How does a consumer determine the manufacturing date of the product?

Dear Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any...

complaint reported to the Revdex.com very seriously. Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty.  Accordingly, VIZIO considers this matter closed. At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely, VIZIO, Inc.

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”)notice regarding complaint number [redacted]. As always, VIZIO takes anycomplaint reported to the Revdex.com very seriously.Please be...

advised that VIZIO has determined that the VIZIO television in questionsuffered a non-manufacturing defect. Non-manufacturing defects are not coveredunder VIZIO’s warranty.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price.  This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information andassistance.   Sincerely,VIZIO, Inc.