Vizio

Dear Revdex.com Representative:
VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s
(“Revdex.com”) notice regarding complaint number [redacted]. As always,
VIZIO takes any complaint reported to the Revdex.com very seriously.
Please be advised...

that VIZIO has determined that the VIZIO
television in question in this complaint has been out of warranty
by approximately 1.5 years.  A copy of VIZIO’s warranty can be viewed
online at http://www.vizio.com/warranty. In the interest of providing
customer satisfaction VIZIO has offered the customer [a replacement
VIZIO television at a discounted price to assist the customer in replacing
of their VIZIO product]. This is the only offer VIZIO is able to make at this time.
At VIZIO, the quality of our products is very important to us.
We rely on and appreciate product feedback from our customers
and encourage anyone who has questions about or problems with
our products to contact us at https://vizio.custhelp.com/ for information and assistance.  
Sincerely,
VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To Whom It May Concern:
VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notification regarding Revdex.com complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.
In the...

interest of providing customer satisfaction VIZIO has contacted the complainant in an effort to resolve this issue. A representative from VIZIO spoke with the complainant over the phone, and has resolved this issue.
At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.

I have a vizio 50" model# E500i-B1. I started having issues with it not wanting to boot up after 1 yr old. I have unplugged it and held in the start button in on the tv for 30sec to 1 min. And tried to turn it on again and it would not boot up. I have read all the bad reviews with the same problem. What needs to be done to fix the problem?

I purchased a flat panel, 47" Vizio Smart TV less than 2 yrs ago in February 2014. Two days ago the tv cuts off while watching a show. I called customer service and completed the routine test on the tv which didn't work--no power indicator light--nothing. As suspected, he tells me that there is nothing he can do but provide info to a third party repair service because my warrantee is now expired. They, in turn, tell me that it will cost over $300 to come out and repair.
I call Vizio the next day and held 20 min or so to speak with a supervisor whom, you guessed it, wasn't available.
I called again the following day and spoke with a manager who told me all he could do was pay part of the cost and all I had to pay was $99 with no guarantee that the tv would be fixed. Ver shady indeed!
I was considering buying the Vizio Ultra before this happened but, I will never purchase another Vizio or any product/service affiliated with their company. Who pays 100s of dollars for a tv that goes out in less than two yrs? The television was faulty to begin with!
No commitment to quality. No customer satisfaction. Very stupid move when there is so much competition that thrives off of the "customer experience." I am no longer a customer.
I cannot respect a company who won't stand behind their product even if my warranty had expired within the same year mind you. It was too soon for a tv to go out --Disreputable!
VIZIO, your name is M-U-D!!!!!

Revdex.com:
I do see that Vizio has changed their specs on their own website.  I would hope they would notify the vendors who sell their device as I have noticed the specs are not changed there (like Sams Club where I purchased it).  I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.=====================================================
Sorry for the delayed response; e-mails from the Revdex.com were being routed to my SPAM folder. I have resolved this issue and will be more prompt with my responses to the Revdex.com. 
When I filled the original warranty complaint with Vizio, it was in regards to white dots appearing on my TV. This issue was never resolved as the TV I was provided, which I was told would not experience these issues, is exhibiting the same issues. I have had this TV for less than 2 years; it is my understanding that Vizio has extended their warranty by 1 year due to this defect. The replacement TV, which was supposed to be a different model that did not have this defect, does in fact, have the same defect. Effectively, to fix my defective TV Vizio provided me another defective TV. That does not seem like an appropriate action for a major company like Vizio to take and certainly does not resolve the original issue. My argument is that Vizio a.) did not resolve the original complaint as they simply provided me another defective TV, and b.) the TV that I was provided is still within the two-year period in which any other TV of this same model would be covered. 
As for someone from Vizio contacting me. I have been constantly trying to reach [redacted] from Vizio regarding this issue (1-877-878-4946 option * extension [redacted]). I have left numerous messages and provided him with both my cellular number and work number. He called on two different occasions while I was busy at work; I was unable to answer and called back within a few hours. I have since left him several messages to which he no longer calls back. I feel as though Vizio has effectively decided to no longer work on this issue while stating that they are. This is absolutely contrary to what they stated that they have been unable to communicate with me. I have made many attempts to contact Vizio with no return calls.
Lastly, I would again like to point out that the warranty time-line they provided is inaccurate. The day they claim I received the defective TV is not the same date that I actually received the new, defective TV. It is true that I did make the original claim in June of 2014. However, I did not receive the TV until well over a month later, possibly two. The company that delivered the TV took a very long time to schedule a time to replace this TV.
I do feel as though I am not out of line to say that this is down-right wrong. Vizio is supposed to be a reputable company that makes a quality item. I do realize that no product is made to last forever and that there should be a limit to which a company is liable for a product. However, Vizio has acknowledged this defect and even extended their warranty by 1 year to address it. Vizio did in fact replace my TV when I had the original TV, but replaced it with a TV they knew could be defective. I am not upset that the TV is in fact defective; however, I am very disappointed that Vizio appears to be doing whatever they can do to avoid replacing the TV. This is not the actions of a company that stands by their product. I spent close to $1,700 on a TV that cannot be viewed without distracting white dots all over the screen. 
I truly hope that Vizio will consider calling me back as they claim they did. I'm open to communication directly with the company to work this issue out. I am willing to have the TV repaired and would even consider paying a small amount of money to do so. All I am asking is for Vizio to truly consider my position and they amount of money I have spent with that company for a TV that doesn't even work properly.
Thank you for your time!
Regards,
[redacted]

Dear Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously. Please be advised that VIZIO has determined that the...

VIZIO television in question in this complaint has been out of warranty by approximately 3 months.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warrenty.  In the interest of providing customer satisfaction VIZIO has offered the customer our split cost repair service to assist the customer with the repair of their VIZIO product/other offer.  This is the only offer VIZIO is able to make at this time. At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely, VIZIO, Inc.

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very...

seriously.Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty. Accordingly, VIZIO considers this matter closed. At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information andassistance.   Sincerely,VIZIO, Inc.

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”)notice regarding complaint number [redacted]. As always, VIZIO takes anycomplaint reported to the Revdex.com very seriously.Please be...

advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately three months.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  In the interest of providing customer satisfaction VIZIO has offered the customer a full courtesy repair at VIZIO’s expense.  This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us.  We rely onand appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc.

VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.
As previously stated, this complaint involves a third party software application company.  Per VIZIO’s VIZIO Internet Applications (“V.I.A.”) Policy, available online at http://www.vizio.com/via-policy, VIZIO or said third parties providing V.I.A. Services reserve the right to delete data from their servers, or prevent access to their servers or to change data categories, product offerings or service levels for any reason that VIZIO or said third parties deem sufficient in their sole discretion at any time, without notice. 
In the interest of providing customer satisfaction VIZIO would like to offer this customer a refund on the camera that she purchased after the third party software application at issue was discontinued on VIZIO's VIA service .  One of VIZIO’s customer service representatives has been trying to get a hold of the customer to make her this offer, but so far has been unable to do so.  At this time we ask that the Revdex.com please contact this customer and ask her to call us back in order to work out the details of this offer.
At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.  
Sincerely,
VIZIO, Inc.

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately 10 months.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  In the interest of providing customer satisfaction VIZIO has offered the customer [a replacement VIZIO television at a discounted price]. This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc.

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty.  Accordingly, VIZIO considers this matter closed.
 
At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc.

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined...

that the VIZIO television in question in this complaint has been out of warranty by approximately 1 month.  A copy of VIZIO’s warranty can be viewed online at  http://www.vizio.com/warranty. In the interest of providing customer satisfaction VIZIO has offered the customer [a  full courtesy repair service  to assist the customer with the repair of their VIZIO product]. This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Again, I was promised by the Floor Supervisor a replacement television with same dimensions but better quality for my very bad experience with the purchased model. I even took a customer satisfaction survey afterwards, happy with the resolution offered by the supervisor. Eversince, Vizio has apologized but bluntly said they will not honor what was promised. Either take a refund or accept a fourth replacement! 
There is no value to a supervisor's promise whatsoever. They will not honor their commitment or stand behind what their supervisor committed to.
Regards,
[redacted]

I have heard NOTHING from Vizio concerning my TV's registration.                                 �...⇄ [redacted]

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very...

seriously.Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty. Accordingly, VIZIO considers this matter closed. At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc.

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”)notice regarding complaint number [redacted]. As always, VIZIO takes anycomplaint reported to the Revdex.com very seriously.Please be...

advised that VIZIO has determined that the VIZIO television in questionsuffered a non-manufacturing defect. Non-manufacturing defects are not coveredunder VIZIO’s warranty.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price.  This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information andassistance.   Sincerely,VIZIO, Inc.

Dear Revdex.com Representative: 
VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number[redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.
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Please be advised that the VIZIO television at issue is not a television that is affected by the current VIZIO recall. VIZIO has determined that the VIZIO television at issue suffered a non-manufacturing
defect, which is not covered under VIZIO’s warranty.  A copy of VIZIO’s warranty may be viewed online at http://www.vizio.com/warranty. For detailed information on the current recall and opportunities to obtain replacement stands for the affected units, we encourage you to visit our Safety Notice page at http://support.vizio.com/safety-notice.
In the interest of providing customer satisfaction, VIZIO has offered this customer a discount on a replacement stand for their VIZIO television.  At this time the customer has refused this offer.  This is the only offer VIZIO is able to make at this time.
At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.  
Sincerely, 
VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]