Vizio

Dear Revdex.com Representative:
VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s
(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any
complaint reported to the Revdex.com very seriously.
Please...

be advised that VIZIO has determined that the VIZIO television in question in this complaint
has been out of warranty by approximately 3 to 4 years.  A copy of VIZIO’s warranty can be viewed online
at http://www.vizio.com/warranty.  In the interest of providing customer satisfaction VIZIO has
offered the customer [a replacement VIZIO television at a discounted price. We
have also provided him with a website where the customer can purchase the part
he is inquiring about. This is the only offer VIZIO is able to make at this time.
At VIZIO, the quality of our products is very important to us.  We rely on
and appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us
at https://vizio.custhelp.com/ for information and assistance.  
Sincerely,
VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Email with consent form was sent on July 14,2015. In it, it states that TV will be repaired by third party technicians and that it would be a one time courtesy from Vizio. It does not, however, provide a clear statement as to what will occur in the event that the TV is unrepairable. Which, by research and facts known most Vizio TVs are deemed unrepairable. This specific model of Vizio is defective, with thousands of complaints from owners dissatisfied with the quality of the TV. If my TV is officially deemed unrepairable by technician, then TV must be replaced with a different model.  Selling defective products is dishonest and I did not pay so much money for a product that will not work for more than a year. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear
Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”)
notice regarding complaint number [redacted]. As always, VIZIO takes any
complaint reported to the Revdex.com very seriously.Please
be advised that VIZIO has...

determined that the VIZIO television in question
suffered a non-manufacturing defect. 
Non-manufacturing defects are not covered under VIZIO’s warranty.  A copy of VIZIO’s warranty can be viewed
online at http://www.vizio.com/warranty.  In
the interest of providing customer satisfaction VIZIO has offered the customer a
replacement VIZIO television at a discounted price.  This is the only offer VIZIO is able to make
at this time. At VIZIO, the quality of our products is very important to us.  We rely on
and appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and
assistance.   Sincerely, VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Vizio did not respond to my reference to the Song-Beverly Consumer Warranty Act. If Vizio wants me to accept any response, their response needs address the cited Song-Beverly Consumer Warranty Act and not just that the TV is out of Warranty, 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
No attempts by Vizio or any representative to contact me have been made. All information that Vizio would need is on file with their original customer representative I had encountered this issue with. 
Regards,
[redacted]

Dear Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously. Please be advised that VIZIO has determined that the...

VIZIO television in question in this complaint has been out of warranty by approximately 2 years.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price to assist with their VIZIO product.  This is the only offer VIZIO is able to make at this time. At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely, VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The VIZIO product that was sold to me is clearly of poor manufacturing.  I have found numerous websites with others describing a similar spontaneous problem with LCD screens.  Vizio's assumption that there must have been some non-manufacturing related problem is not possible, and they have not demonstrated that the defect in my TV is from any trauma - because IT'S SIMPLY NOT POSSIBLE.  They have not seen the TV, they have not demonstrated what type of "trauma" could occur to this TV that has been mounted on the wall since Aug 2015, and only started having problems in the last 2 weeks.  The replacement TV is being offered at a discounted price.  They have made no more specific information as to what this might be.  I am reluctant to get another VIZIO product after this interaction, but if the discount is a replacement TV at no charge, then I would consider that as satisfactory resolution of this matter.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I feel that the solution offered to purchase another Vizio television at a discounted price is unacceptable. The television was purchased on February 3, 2015. We paid over $500 for it and feel that there should be a fair value expected for money spent. Vizio's original offer was to provide a "complimentary repair" however their attempt at this was to ship two random parts and attempt to replace them without knowing what the exact problem was to actually repair the problem, which according to the vizio representative could only be the "LCD" screen (the tv that we purchased has an LED screen according the our proof of purchase. And since the cost to replace the screen cost more than to replace the television an actual repair could not be accomplished. So NO complimentary repair was actually provided. When discussed with the original rep he stated that the chance that a repair could not be done was very minimal so with good faith that the problem would be resolved I accepted their solution. When it was not accomplished I emailed the rep right after the repair tech left and he extended the offer to sell us a discounted television for $340 which I could purchase at a retail store for $398. I also contacted Vizio prior to my initial complaint and was told that the cost to repair the televsion would run about $380 and that I would have to pay this since the television was out of warranty. The parts were sent back to Vizio since the repair did not correct our problem. I do not understand why if they were willing to absorb the cost of the repair of estimated $380 why will they not replace the tv that would cost $340? If their true concern was customer satisfaction that would be the approach they should take and not to pacify me with a complimentary repair without actually repairing the television since it was not worth doing because of the cost to replace the screen. As of now we paid $500+ dollars for a television that only lasted 1 year and 7 months. That is not fair value for money spent. I repeat that I would like the television repaired properly or replaced.
Regards,
[redacted]

Dear Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any...

complaint reported to the Revdex.com very seriously. Please be advised that VIZIO cannot fully investigate this complaint without additional information from the customer.  VIZIO has been unable to reach the customer regarding this matter.  VIZIO is requesting that the Revdex.com contact the customer and ask them to provide VIZIO with the following information:   (1)   Proof of purchase or receipt for the VIZIO Product (2)   Pictures of the purported issue with the VIZIO Product (3)   The customer’s name and phone number that was used when the customer initially contacted VIZIO. Again, VIZIO cannot further comment on this complaint without the above referenced information from the customer.  At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely, VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[This is a form letter that does not address the issue at hand. While Vizio has reached out to me, NO RESOLUTION HAS YET OCCURRED. Thus, I do not feel that my complaint has been addressed or solved. I regret that until I have a fully functional TV that functions as described, I can not consider this matter settled.]
Regards,
[redacted]

I have a good reason to complain about vizio I bought a 70" vizio smart tv and started to see white dots through the screen so I called vizio and of corse my warranty expired but what really makes me mad was they knew about the problem with the tv they had a bunch of complaints about this certain model number but my problem is why didnt they do something about it like a recall or something at least notify customers who bought them that there is a defect in the tvs so in short words I paied $1000.00 for a tv that last 2 years and 2 months and all they can tell me is oh we have some tvs on sale on our web site (no thanks I wont be buying a vizio again )

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined...

that the VIZIO television in question suffered a non-manufacturing defect. Non-manufacturing defects are not covered under VIZIO’s warranty.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  The customer is working with the retailer she purchased the TV from to exchange it. Accordingly, VIZIO considers this matter closed.At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID [redacted], and have determined that this proposed action would not
resolve my complaint.  For your reference, details of the offer I reviewed
appear below. I had asked Mr [redacted] the complaint resolution rep I was
in email contact with, to please email me any correspondence. He ignored my request. I did attempt to call the number he provided on the
email, several times, and on the fourth time, when I was able to reach him, he
told me the same thing--that I must have caused the damage to my television.
During this call, Mr [redacted] did not discuss any price for a
discounted, reconditioned, television. There was only a claim made, by Mr [redacted],
that he could assess from the photo's I emailed Vizio, that the damage was
customer inflicted, thus, not covered by the warranty, and Vizio is under no obligation to repair the TV. That is where we ended
the call. I am under the impression he did not want those statements in writing.I would be satisfied with a Free, reconditioned television. I
feel Vizio should take the matter seriously, that there are too many complaints about
this very problem happening to other customers, for there not to be a problem
with the assembly or manufacturing process, rather than profess, "...people
lie."  The facts of my complaint are:
1.      
The television was under
warranty when I reported the failure to the manufacturer
2.      
Manufacturing defects cannot
be assessed by a photo of the TV screen. 
3.      
A manufacturing defect
could most definitely have caused the screen to crack
4.      
A misaligned bezel could
have caused the weight of the TV to cause the screen to crack
5.      
An overheated component
could have caused the screen to crack
6.      
#2-5, above, are covered
under the warranty7.     I expect Vizio to honor the warranty [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted] TO: Revdex.comFirst, The unit in question is a sound bar remote and not a TV as listed by the Vizio representative. Considering [redacted] is selling old out of warranty stock then I must ask what corrective action is being taken to prevent recurrence.  The sound bar in question is on sale currently at [redacted] and must be old stock. Has Vizio requested [redacted] to inspect the sounds bars and mark them as vintage stock out of warranty? How does a consumer determine the manufacturing date of the product?

Dear Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any...

complaint reported to the Revdex.com very seriously. Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty.  Accordingly, VIZIO considers this matter closed. At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely, VIZIO, Inc.

I purchased a Television from Vizio #E701i-A3 70 inch in October of 2013. My tv has had no major issues but just today faded to black and is no longer working. After doing some research I found that the television I have has had a known defect and had been recalled. I looked into it more and was made aware that they extended the warranty on that television for one year longer than the original one year warranty. Well it just so happens that I am a few months past the two year warranty and am being told there is nothing that can be done. I believe that if the television was recalled and still has the same issues even after the two year warranty that it should still be covered. I am disappointed that I now have a worthless broken tv that I am still making payments on. All I would hope is that they would be willing to replace the television even after the warranty, especially when the tv had a known issue and had been recalled.

Dear Revdex.com Representative:   VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.   Please be advised that upon review of the...

complaint VIZIO has determined that the power issue mentioned in the complaint is covered under VIZIO’s warranty.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty.   As for the issue the customer mentioned regarding their television connecting to their hotspot. The issue is determined to not be a manufacturer defect. However had there been a defect it would have been handled per the terms of our warranty. Accordingly, VIZIO considers both matters closed.   At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.     Sincerely, VIZIO, Inc.

Dear Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously. Please be advised that the customer’s television has been out of warrantyfor approximately 3 years. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. The issue with the customer’s television is application specific and is not an issue with the television, itself.  In the interest of providing customer satisfaction, however, VIZIO recently contacted the customer in an attempt to resolve the issue by walking her through the troubleshooting process step-by-step which would resolve herissue. The customer declined. In addition, VIZIO also offered the customer a discount on a newer model television.  The customer again declined. At this time, VIZIO considers this matter closed.At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely, VIZIO, Inc.

VIZIO,
Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”)
notice regarding complaint number [redacted]. As always, VIZIO takes any
complaint reported to the Revdex.com very seriously.
Please be advised that this complaint involves a third party software
application company.  Per VIZIO’s VIZIO
Internet Applications (“V.I.A.”) Policy, available online at http://www.vizio.com/via-policy, VIZIO or said third parties providing V.I.A.
Services reserve the right to delete data from their servers, or prevent access
to their servers or to change data categories, product offerings or service
levels for any reason that VIZIO or said third parties deem sufficient in their
sole discretion at any time, without notice. 
In the interest of providing customer satisfaction
VIZIO has contacted the customer and is working with the customer to come to a
resolution in this matter.  VIZIO has
asked the customer to provide us with copies of receipts for Skype cameras the
customer purchased for use with the VIZIO television.  To date VIZIO has not received these
receipts.  VIZIO needs copies of these
receipts to determine how best to assist this customer. 
At VIZIO, the quality of our products is very important to us.  We rely on
and appreciate product
feedback from our customers and encourage anyone who has questions about or
problems with our products to contact us at https://vizio.custhelp.com/ for
information and assistance.  
Sincerely,
VIZIO, Inc.