Volcy Ventures Consulting LLC

Dear Revdex.com,Thanks for notifying about the customer's concern. We have thoroughly investigated customer's complaint but did not find anything that the customer is claiming. However we are a service oriented company and customer satisfaction matters the most. We have already refunded the amount...

back to the customer. Please see below:Refund  ConfirmationTransaction [redacted] has been successfully ACCEPTED by the system. Below is a summary:[redacted] [redacted]

Date Sent: 1/16/2015 3:32:46 PMDear Revdex.com,The customer has been issued a complete refund already. All the receipts were in the last email response from us. Please confirm with the customer if we could be of any other help.thanks and regards,VOLCY VENTURES CONSULTING LLC

Dear Revdex.com,Thank you for notifying us in regards to this customers concern. we've contacted the customer and refund was initiated as requested by the subscriber. The customer paid a total of $470  after deduction the cost of McAfee ($25) balance amount which is $435 has been...

initiated for refund. Customer is satisfied.We request the customer to close the case as resolved.Thanks and regardsVolcy PC SUPPORT

Complaint: [redacted]
I am rejecting this response because:  I was contacted on the telephone by [redacted] and we discussed my complaint.  We did not come to any agreement whatsoever.  After complaining to [redacted] that [redacted] did not have experience with MAC computers, only with windows
and that since I was more interested in the service for my Mac, he promised that if I had any issues with my Mac that I was to call him personally and he would make sure that I had a technician who knew how to repair Macs.  I complained about the amount of money
that I had paid and that I understood that next year, while I wouldn't have to pay as much again (I believe between $200. and $300.), considering that they had already made my computer worse with three of their technicians incompetence.  My contract was to cover any
other computers, printers, etc. that I owned.  I explained to [redacted] that my printer was new, my windows notebook was new, my ipad was new, our windows computer that my husband uses is new so that is doubtful they would be spending a lot of time on said equipment
which was purchased within the last year and I do have the bills.  
[redacted] told me I would not have to pay anything again next year and that everything would still be covered.  Considering that their technicians are unreliable, I couldn't agree to these terms.  I did say to [redacted] that if he gave me a contract and covered said equipment for a
three year period that I would discuss it with my husband but I could make no promises.  [redacted] immediately sent me an email to say that they would accept my terms of a three year contract but I never heard anything again after that.  [redacted] said he does not want to refund the money but we refuse to even consider his terms unless we have a legal contract in writing, covering the equipment as stated for the three years with absolutely no more payments during that period!  We have since had my Mac serviced at staples and I still wouldn't work
properly because of the damage caused by [redacted].  My daughter and I recorded all my files and reset it from factory settings and now it is fine.  If my daughter and I could do this, why am I paying [redacted] for something they cannot do as well as making my computer worse!
 
*
Regards,
[redacted]

Revdex.com:
Thank you for your help. The check was received today; however, the bank has placed a "hold" for 15 business days on the check awaiting confirmation of funds until 31 March, 2015. This is to ensure that the check has sufficient funds and the company does not cancel or put a "stop payment" on the instrument.No other or previous checks have been received. If an earlier check arrives; it will be mailed back to the company. Although progress towards a resolution is being made, it is requested that the complaint remain open until the check has cleared and the refunded funds are in the account. Reference to complaint ID [redacted]. I will advise via email when the deposit has been secured.
Regards,
[redacted]

Service is prompt and efficient. Techs are very polite and courtious.

Thanks very helpful found my problam really fast!

Ned did a terriffic job working on my computer today. He took his time ,and after he was through, he double checked thins while I tried the computer out. Everything is now working to my satisfaction. Ned is a very good technician. Alan R[redacted]

I paid this company over $400 and they have disappeared. Cannot get a hold of them. Scam or out of business. First time this has happened to me. That will teach me. This was in January of 2016.

Thank you for notifying us in regards to this customers concern. We have been trying to follow up the customer for few days now but getting no response however email was notified to the customer that services was refunded.
The customer paid a total of $355 and the entire services has been...

refunded and notified the customer the same.Customer is satisfied.We request the customer to close the case as resolved.
Thanks and regardsPC SUPPORT

I'm amazed that they are members of the Revdex.com and that they received a "B" rating. My experience was very similar to others that I've read about where I believed that I was talking with McAfee since I called them--I know better than to respond to the calls I received saying there is something wrong with my computer, but it seems that the scammers have upped their game. It appears to me based on my experience that if you really complain, they will refund your money, but that doesn't provide protection for those who have been duped.

Although I am a 70-year-old woman, I have worked with computers since 1984 so I am at a little more of an advantage than most my age and yet still fell for their lies for a short time. One of the things they tell you to allay your apprehensionss is that they are members of the Houston Revdex.com. At the time (April 17), you were in the process of updating your report, so I was unable to get specific data. The only positive I can say is that at no time were they verbally abusive to be, but clearly if they could have gotten by with charging me $1,100, they would have. I think they should be reported to the FCC and wish I had kept better records. Actually, this was the second company that intercepted or misdirected my call--all parties I talked with were originally from India which did not raise a red flag because of all the outsourcing but it will in the future and I will be super duper careful about getting phone numbers from a reliable source.

Dear Revdex.com,Thank you for notifying us about the customer's concern. According to our records we do see that the customer has asked about diagnostic report on the computer, and we have already sent it to her email address but for unknown reasons she has not received the email we could provide...

screenshots of us emailing the customer if required. We also communicated with the customer when she initiated a chat with us we checked the email address also but the email was still not delivered to the customer. Also we have installed the Norton antivirus software for the customer on top of that the customer is also entitled to get another 1 year of Norton from us at no cost once the first 1 year runs out. If the customer wants a diagnostic report we could mail it to the customer on her physical address. We are a legitimate computer repair company and do not run scams the customer had issues when she called the first time and our technicians have fixed all issues, Also the statement made by the customer about us installing spyware is incorrect. That software we installed is for customer's help as she could use that software to directly connect to our technicians and that can only be done by the customer we can not connect to the customers approval.Thanks and Regards,VOLCY PC SUPPORT###-###-####Note: Canceling the services will lead to deactivation of Norton security immediately.

Dear Revdex.com,Thank you for notifying us about the customer's concern. As promised before we have refunded $395 to the customer. We would request the customer wait for a few more days and the money would get credited to the card. As a company we have [redacted]e the refund but the financial process usually takes about 5 business days. We would like to assure the customer that the promise is kept and refund is initiated.ThanksVolcy PC Support###-###-####[redacted]

Dear Revdex.com,Thank you for notifying us in regards to this customers concern. we've contacted the customer and refund was initiated as requested by the subscriber. 
The customer paid a total of $405  and we have already refunded $250 and remaining $155 will be refunded...

today and will appear in his credit card in next 6-8 business days. Customer is satisfied.We request the customer to close the case as resolved.Thanks and regardsVolcy PC SUPPORT

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]

I have been very impressed with how Gary resolved the issues I had on my computer, specifically the problems in my pictures and also an email from Norton. I appreciate all the effort and time Gary spent to resolve the issues on my computer. Your company has very informed and skilled technicians and I am really very happy to have joined your company that when I have an issue with my computer I can call your technicians. Again I appreciate what Gary has done for me today. Sincerely, Mehdi D[redacted]

Dear Revdex.com,
Thank you for notifying us in regards to this customers concern we have contacted the customer today and resolved the issue.
The customer paid a total of $1690 and has agreed for us to refund $1130.
Customer is satisfied with the same.
We request the customer to...

close the case as resolved.Thanks and regards 
PC SUPPORT

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear Revdex.com,Thank you for notifying us of this complaint. With regards to this case, the customer has already contacted our Customer Service dept and a refund of the complete amount has already been processed. The money should have already been credited to his account. We...

thank you for keeping us informed on real customer issues through the Revdex.com.RegardsVolcy Ventures Consulting LLC.

Dear Revdex.com,Thank you for notifying us in regards to this customers concern. we've contacted the customer and refund was initiated as requested by the subscriber. The customer paid a total of $795 and we will refund $296. Customer is satisfied.We...

request the customer to close the case as resolved.Thanks and regardsVolcy PC SUPPORT