Volcy Ventures Consulting LLC

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Dear Revdex.com,Thank you for notifying us about the customer's concern. We apologize about the delay in the process of refund of the customer. The refund from our side has been processed already bearing transaction ID [redacted]. We are fair to all our customers and follow our refund policy...

for refunding the customers, also we do not entertain any scams or preying on elderly people. We are an inbound call based company and are computer repair experts. Please convey to the customer that their money is refunded and would be back to the same card they used before.Thanks and regards,VOLCY PC SUPPORT###-###-####[redacted]

Complaint: [redacted]
I am rejecting this response because:  No funds have been returned to my account as of this writing.   Volcy has sent me a refund confirmation but the funds themselves have not been returned to my account.   I [redacted]'t know if this delay is caused by my Credit Card issuer or by Volcy...so it is hard for me to accept Volcy's response at this time.   I will gladly reconsider once the funds have posted to my account.
Regards,
[redacted]

Dear Revdex.com,Thank you for notifying us in regards to this customers concern. we've contacted the customer and refund was initiated as requested by the subscriber. The customer paid a total of $155  and the same amount refund was initiated Customer is satisfied.We request the customer to...

close the case as resolved.Thanks and regardsPC SUPPORT

Dear Revdex.com,Thank you for bringing this issue towards us, this will help a speedy resolution of the customers query. In this complaint we are not able to clearly understand the customer's concern. We would like to suggest the customer to call our help line @ [redacted]. We would do everything...

possible for a speedy resolution of this case. If it is not possible to refund to his/her credit card then we as a company would issue a complete refund via check. Thanks and Regards,VOLCY PC SUPPORT

Volcy is so wonderful..they have all the time in the world to help you. They have fixed all my problems and their support is well worth it !!!

I have been getting Technical support science November 2014 from Volcy PC Support . It was very good experience with them. I am very satisfied with The Services from the Company "Volcy PC Support " The technician was very helpful and Polite.

I had a great experince with bruce , he helped me with many issues, and he was patient. everything looks great on my pc.I m happy with the way u guys help me !! steven r[redacted] .thank you.

Dear...

Revdex.com,Thank you for notifying us in regards to this customers concern. we contacted the customer and full refund  of $405 has been initiated as per the agreement with the subscriber and same  will reflect in customer's card in next 6-8 business days.The customer paid a total of $405 and $ 155 has been refunded and notified the customer the same.
Customer is satisfied.We request the customer to close the case as resolved.Thanks and regards
VOLCY PC SUPPORT

Dear Revdex.com,Thank you for notifying us in regards to this customers concern. we've contacted the customer and refund was initiated as requested by the subscriber. The customer paid a total of $405  and we have already refunded $250 and remaining $155 will be refunded today and will appear in...

his credit card in next 6-8 business days. Customer is satisfied.We request the customer to close the case as resolved.Thanks and regardsVolcy PC SUPPORT

My experience with Volcy has been nothing but fantastic... The tech went above and beyond what I would have ever expected from an "online" company. You can believe it's worth the money and their dedication and experience are bar none. Definitely will recommend this company...

I was very satisfied with the work that you have provided me. I would give you a rating of 10 out of 10.

Very helpful, gives good explanations, very nice

I was pleased with the service and the willingness of jack to address my pc issues. He was kind and courteous to me.

The technician was very helpful in explaining the problem & trying to fix the problem but I wasn't able to pay for anything right now so he said he would call me back when I get paid & fix everything to my satisfaction.

Dear Revdex.com,
 
Thanks for notifying us about the customers concern. Our customer service team reached out and resolved customer's concern a few days back. Customer is completely satisfied. We request the customer to close the complaint as resolved.
 
Thanks and...

Regards,[redacted] PC SUPPORT

Dear Revdex.com,Thank you for notifying us about the customers concerns, we understand that it must be a stress for the customer not able to use his/her computer. But we all need to understand that our technicians were trying to fix the computer. Copying all the files from a corrupted user account...

and pasting it to another is a process to delete the corrupted account and create a new account. According to technicians notes customer was advised to arrange data storage device for back up of data and call us back. Customer also advised that he/she will call himself/herself when the devices are available. However according to customer's request we have initiated a refund. Customer should get the card credited for the same within 5-7 business days.Thanks and Regards,Volcy PC Support

Dear Revdex.com,
 
Thank you for notifying us about the consumer's complaint. However we completely disregard this complaint as we did not service this case. Also in our advertisement itself it's mention that it's a service by volcy ventures clearly. We do not scare consumers or...

clients. Please let us know if there is any information needed. 
Thanks and regards,
VOLCY PC SUPPORT

Complaint: [redacted]
I am rejecting this response because: I have not yet received the $155.00 refund.  Upon receipt of my full and complete refund, I will then consider this matter closed.  Until then, the matter remains OPEN.
Regards,
[redacted]

Complaint: [redacted]
I have received the check.  I would have preferred a refund to my credit card as I have disputed the charge with the bank.I will deposit the check and will respond again once the funds clear.
Regards,
[redacted]