Volcy Ventures Consulting LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I assume they will do as they promised. If not I will contact you again. Thank you for your quick response.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Good afternoon, Yes, Volcy Ventures has provided me with a full refund.  You may consider this matter closed.With that said, my complaint was not merely about the full refund I believed they owed me.  The reason for the refund is that they were unable to perform the IT services for which I contracted them to do.  It seems to me that the Revdex.com should make note of that so other consumers might avoid the same problems I encountered.Thank you, [redacted]Cell:  [redacted]Home:  [redacted]

Dear Revdex.com,Thank you for notifying us in regards to this customers concern we have contacted the customer today and resolved the issue.The customer paid a total of $1690 and has agreed for us to refund $1130.Customer is satisfied with the same.We request the customer to close the case as...

resolved.Thanks and regards PC SUPPORT

Dear Revdex.com,Thank you for notifying us about the customer's concern. As stated by the consumer that our company misrepresented us as [redacted], after investigating there was nothing as such found. We clearly notify all customers that we are Volcy Ventures and not any third party company. Our website...

indicates the same and nothing else. We are an independent technical support company and we provide good service to our consumers. We believe in great customer service and understand consumer is not happy with the services so we will go ahead and refund the consumer's amount.Thanks and Regards,Volcy PC Support[redacted]

Dear Revdex.com, Thanks you for notifying us about the customer's concern. We are a reputed company and deal with a lot of customers on daily basis and we neverrepresent ourselves as any other company. However as we are customer service oriented, we have refunded the customer for $200 as agreed by the...

customer on 23rd October 2015. Please let us know if there is anything else that we could do. Also please find the attached receipt of the refund. Thanks and Regards,VOLCY PC SUPPORT

Dear Revdex.com,Thank you for notifying us in regards to this customers concern. We will send a check worth $245 to customer and we will also update the customer with the check details and tracking number max by Monday via email.We request the customer to close the case as resolved.RegardsVolcy Pc...

Support

Dear Revdex.com,Thank you for notifying us about customer's concern. We have refunded full amount ($405) for the customer and same will appear in next 6-8 business days. RegardsVolcy Pc Supprt

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is partially satisfactory to me. The math is incorrect: [redacted]. Furthermore I have received only a claim that I will receive a refund. The rep who contacted me said it would be 4 or 5 days before it showed up in my credit card account. I called my credit card company and they said it should be only a couple of days but it could be as many as 15. I will not be totally satisfied until I see that refund on my credit card records. Up to this point the information I have received in dealing with this company has been so deceptive that I won't believe it until I see it.I will contact you as soon as my credit card records show the refund received. Until then mark me not fully satisfied.
Regards,
[redacted] PS. Once on this page I don't wee a way of going back to the actual response from Volcy and I did not make a copy of it. Will I receive a copy for my records. Unfortunately your communication makes no note of this shortcoming. If after submitting this I do get copies of everything then accept my apology for this complaint.Now I find I can't even go back up and reread what I just typed. A very unsatisfactory system to say the least!

Dear Revdex.com,Thank you for notifying us about the customer's concern. We do understand that the customer called about norton security issues but we never claimed to be norton. We as a reputed company only pointed out about the problems on the computer because of which it was not installing. Customer had...

agreed and had also signed a contract online digitally signed by the customer, that contract clearly says that we are Volcy PC Support and no other company or do not have any affiliation with other companies what so ever. Please go through the contract copy attached and advise us what should we do.Thanks and Regards,Volcy PC Support.

Dear Revdex.com, Thanks for notifying us about the customers concern. Our customer service team reached out and resolved customer's concern a few days back. Customer is completely satisfied. We request the customer to close the complaint as resolved. Thanks and Regards,[redacted] PC SUPPORT

Dear Revdex.com,
 
Thanks you for notifying us about the customer's concern. We are a reputed company and deal with a lot of customers on daily basis and we neverrepresent ourselves as any other company. However as we are customer service oriented, we have refunded the customer for $200...

as agreed by the customer on 23rd October 2015. Please let us know if there is anything else that we could do. Also please find the attached receipt of the refund. 
Thanks and Regards,
VOLCY PC SUPPORT

Dear Revdex.com,Thank you for notifying us in regards to this customers concern. we've contacted the customer and refund was initiated as requested by the subscriber. The customer paid a total of $470  after deduction the cost of McAfee ($25) balance amount which is $435 has been initiated for...

refund. Customer is satisfied.We request the customer to close the case as resolved.Thanks and regardsVolcy PC SUPPORT

Dear Revdex.com,Thank you for notifying us in regards to this customers concern. we contacted the customer yesterday and spoke to him in about this issue.The customer paid a total of $405 and has agreed for us to refund $355. Customer is satisfied.We request the customer to close the case as...

resolved.Thanks and regardsPC SUPPORT

Dear Revdex.com,Thank you for notifying us about this customer's concern. We apologize for the inconvenience caused to him/her. However the customer's complaint is not true as we never do/make any changes on the PC before asking the customer on the phone/chat. However because customer is not...

satisfied with the services we will go ahead and refund the customer in full.Thanks and Regards,VOLCY PC SUPPORT

Dear Revdex.com,Thank you for notifying us in regards to this customers concern. we contacted the customer and full refund  of $405 has been initiated as per the agreement with the subscriber and same  will reflect in customer's card in next 6-8 business days.The customer paid a total of...

$405 and $ 155 has been refunded and notified the customer the same.Customer is satisfied.We request the customer to close the case as resolved.Thanks and regardsVOLCY PC SUPPORT

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
From: [redacted] Sent: Thursday, January 28, 2016 2:00 PM To: info [redacted] Subject: Re: Revdex.com - You have a New Message from Revdex.com Regarding [redacted]regards to [redacted]. Complaint has been resolved. Refunded in full.
Regards,
[redacted]

Dear Revdex.com,Thank you for notifying us in regards to this customers concern. we contacted the customer and partial refund was initiated as per the agreement with the subscriber. The customer paid a total of $245 and $ 155 has been refunded and notified the customer the same.Customer is...

satisfied.We request the customer to close the case as resolved.Thanks and regardsPC SUPPORT

Dear Revdex.com,Thank you for notifying us in regards to this customers concern.  We have send the  a check of Capital One Bank  worth $570 and check number is[redacted] and USPS tracking Number is:[redacted]we also emailed the copy of Check and Tracking details to customer.We request the customer to close the case as resolved.Thanks and regardsVolcy PC SUPPORT

Dear Revdex.com,Thank you for notifying us in regards to this customers concern. We will send a check worth $55  USD to customer and we will also update the customer with the check details and tracking number max by Monday via email.We request the customer to close the case as...

resolved.RegardsVolcy Pc Support

Dear Revdex.com,Thank you for notifying us in regards to this customers concern. we've contacted the customer and refund was initiated as requested by the subscriber. 
The customer paid a total of $155  and the same amount refund was initiated Customer is...

satisfied.We request the customer to close the case as resolved.Thanks and regardsPC SUPPORT