Volcy Ventures Consulting LLC

I contacted what I thought was AVG, an anti-virus company, to inquire about some problems I was having with their software Until later in the conversation I was informed by that the individual speaking to me that he represented AVG and Volcy PC support Representatives of Volcy did clean up, and make computer run better However latter certain deficiencies did show up AVG program was supposed to be renewed for a year, it was not! A software program, called Malwarebytes was removed and not replaced This contract should last for year, but I am unable to contact Volcy by email or phone for current help Even a laymen can see a breach of contract litigation in the near futurePhil

Dear Revdex.com,Thank you for notifying us about this customer's concernWe apologize for the inconvenience caused to him/herHowever the customer's complaint is not true as we never do/make any changes on the PC before asking the customer on the phone/chatHowever because customer is not satisfied with
the services we will go ahead and refund the customer in full.Thanks and Regards,VOLCY PC SUPPORT

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meGood afternoon,
Yes, Volcy Ventures has provided me with a full refund. You may consider this matter closedWith that said, my complaint was not merely about the full refund I believed they owed me. The reason for the refund is that they were unable to perform the IT services for which I contracted them to do It seems to me that the Revdex.com should make note of that so other consumers might avoid the same problems I encounteredThank you,
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Cell: ***
Home: ***

Thank you for notifying us in regards to this customers concernWe have been trying to follow up the customer for few days now but getting no response however email was notified to the customer that services was refunded.The customer paid a total of $and the entire services has been refunded
and notified the customer the same.Customer is satisfied.We request the customer to close the case as resolved.Thanks and regardsPC SUPPORT

Dear Revdex.com,Thank you for notifying us about the customer's responseWe have refunded full amount for the customer and same will appear in her card in next 6-business days and customer has agreed for the same. Thanks and Regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Dear Revdex.com,Thank you for notifying us in regards to this customers concernwe've contacted the customer and refund was initiated as requested by the subscriber. The customer paid a total of $and the same amount refund was initiated Customer is satisfied.We request the customer to close
the case as resolved.Thanks and regardsPC SUPPORT

Complaint: ***
I am rejecting this response because:
VOLCY has been stating the same thing since Thursday February 4, and yet NO ACTION ON THEIR PART has been reflectedWhen the refund does in fact hit my account, I will gladly close the complaint but given their behavior to date, I have little faith they are telling the truthI hope they are telling the truth this time but only receipt of a $refund will validate their genuine intentThank you
Regards,
*** ***

Dear Revdex.com,
Thank you for notifying us about the customer's responseWe have refunded full amount for the customer
Thanks and Regards
*** PC SUPPORT

I HAD A VERY GOOD EXPERIENCE WITH THIS BUSINESS .GARY WAS SO NICE AND HELP FULLI WOULD RECOMMEND THEM TO EVERYONEMY COUSIN IS HAVING TROUBLE I WILL TELL HER ABOUT YOU.I WOULD RATE GARY A 10.THANK YOU BONNIE

I am very satisfied with the service

Dear Revdex.com,thank you for notifying us about this complain. We never call customers for any services. We are completely inbound services and we are reputed brand. We guess some one tried to scam the customer by just using our name. We would like to inform the customer that this scam call was not from...

us and we are still open to help the customer of facing any issues. Thanks and regards,VOLCY PC SUPPORT

Dear Revdex.com, Thank you for notifying us about the consumer's complaint. However we completely disregard this complaint as we did not service this case. Also in our advertisement itself it's mention that it's a service by volcy ventures clearly. We do not scare consumers or clients. Please let us...

know if there is any information needed. Thanks and regards,VOLCY PC SUPPORT

Dear Revdex.com,Thank you for notifying us in regards to this customers concern. we contacted the customer and full refund has been initiated as per the agreement with the subscriber and will reflect in customer's card in next 6-8 business days.The customer paid a total of $245 and $ 155 has been refunded...

and notified the customer the same.Customer is satisfied.We request the customer to close the case as resolved.Thanks and regardsVOLCY PC SUPPORT

Complaint: [redacted]
I am rejecting this response because:
I am waiting to see the refund  credited to my account, then I will accept their action.They called be today, and said the $245 amount mentioned in their last message was in error, and the refund was for the total charged of $155. I agree with that information.However, when I mentioned my computer that is still nonfunctional, they said they were very sorry. Not acceptable.I would like a reimbursement to cover any additional repairs to my computer or money I will need to replace that formally functioning computer.So, yes, I will let you know when the refund is credited to my account.I continue to seek reimbursement for my computer. Their technician had suggested I could go to a local computer support for repair, admitting it was not something they could repair remotely. Yet, they continue to ask for another chance to repair the computer. I refuse to allow them any more access to my computer after the damage and possible lost data they have already caused.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:While I am optimistic we have have brought this totally unnecessary nightmare to a conclusion, having delt with this questionable operation for over two weeks, I will only be completely satisfactory once the envelope containing the check physically arrives at my home and the check proves to be fully negotiable. "TRUST" is at the essence of this issue and having been told many "mistruths" by this firm, repeatedly, I will wait until the aforementioned receipt is consummated. Thank you for your patience and understanding. I will be in touch as soon as the check arrives (Scheduled for Saturday) and is cashed.
Regards,
[redacted]

Dear Revdex.com,Thank you for notifying us in regards to this customers concern. We would like to inform the customer as an company we don't make any outbound call or pretend to be any third party company.We always claim that we are Volcy Ventures and yes we provide support for all computers and all...

antivirus.We tried to reach to customer several times but it was going to voicemail,hence will request customer to call us back@1-855-229-7417 so we can provide the solution to customers concern.RegardsVolcy Pc Support

Dear Revdex.com,Thank you for notifying us in regards to this customers concern. we've contacted the customer and refund was initiated as requested by the subscriber. The customer paid a total of $795 and we will refund $296. Customer is satisfied.We request the customer to close the case as...

resolved.Thanks and regardsVolcy PC SUPPORT

Complaint:...

[redacted]
I am rejecting this response because:  I was contacted on the telephone by [redacted] and we discussed my complaint.  We did not come to any agreement whatsoever.  After complaining to [redacted] that [redacted] did not have experience with MAC computers, only with windowsand that since I was more interested in the service for my Mac, he promised that if I had any issues with my Mac that I was to call him personally and he would make sure that I had a technician who knew how to repair Macs.  I complained about the amount of moneythat I had paid and that I understood that next year, while I wouldn't have to pay as much again (I believe between $200. and $300.), considering that they had already made my computer worse with three of their technicians incompetence.  My contract was to cover anyother computers, printers, etc. that I owned.  I explained to [redacted] that my printer was new, my windows notebook was new, my ipad was new, our windows computer that my husband uses is new so that is doubtful they would be spending a lot of time on said equipmentwhich was purchased within the last year and I do have the bills.  [redacted] told me I would not have to pay anything again next year and that everything would still be covered.  Considering that their technicians are unreliable, I couldn't agree to these terms.  I did say to [redacted] that if he gave me a contract and covered said equipment for athree year period that I would discuss it with my husband but I could make no promises.  [redacted] immediately sent me an email to say that they would accept my terms of a three year contract but I never heard anything again after that.  [redacted] said he does not want to refund the money but we refuse to even consider his terms unless we have a legal contract in writing, covering the equipment as stated for the three years with absolutely no more payments during that period!  We have since had my Mac serviced at staples and I still wouldn't workproperly because of the damage caused by [redacted].  My daughter and I recorded all my files and reset it from factory settings and now it is fine.  If my daughter and I could do this, why am I paying [redacted] for something they cannot do as well as making my computer worse! *
Regards,
[redacted]

Dear Revdex.com,Thanks for notifying about the customer's concern. We have thoroughly investigated customer's complaint but did not find anything that the customer is claiming. However we are a service oriented company and customer satisfaction matters the most. We have already refunded the amount back to...

the customer. Please see below:Refund  ConfirmationTransaction [redacted] has been successfully ACCEPTED by the system. Below is a summary:[redacted]
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