Volcy Ventures Consulting LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] NOTE: My VISA charge from Volcy has been canceled

Dear Revdex.com,Thank you for notifying us in regards to this customers concernwe are sending a cashier check worth $of Frost Bank (Check No- [redacted] to customer today what should be delivered to her latest by Monday.We request the customer to close the case as resolved.Thanks and regardsVolcy PC SUPPORT

Excellent customer service with this tech and company! My computer was practically dead in the water, but this hard working tech brought me into dry dock with expertiseI guess the adage "you get what you pay for" is apt here, since this service wasn't inexpensiveAlso, it took several hours to resolve the problems, but that is no ill reflection upon this teamI don't know what happened, but whatever it was, it got fixedI'm typing, for example, which I couldn't do since this computer crateredsometimes you need to pay the priceWarning: you need to get the right tech as I did this visit, since we know all techs aren't created equallyIf you can't understand the tech, or if his/her headset isn't communicative, change upIf you feel that you're not getting your money's worth, ask for an escalation, or at least for a supervisorBy the way, that supervisor on the team was on top of itYes, expensive, but you've got a team dedicated to resolving your issuesMy only complaints are that I didn't follow the aforementioned advice beforeAAA+++! Thanks, Gents!

Service is prompt and efficientTechs are very polite and courtious

I paid this company over $and they have disappeared Cannot get a hold of them Scam or out of business First time this has happened to me That will teach me This was in January of

Complaint: [redacted] I am rejecting this response because: I have not yet received the $refund Upon receipt of my full and complete refund, I will then consider this matter closed Until then, the matter remains OPEN Regards, [redacted]

All service calls are always returned and problems completed to my questions on computer problems and systems explained, would recommend this company to all friends

I was pleased with the service and the willingness of jack to address my pc issuesHe was kind and courteous to me

Dear Revdex.com,Thank you for notifying us about the customer's concernAccording to our records we do see that the customer has asked about diagnostic report on the computer, and we have already sent it to her email address but for unknown reasons she has not received the email we could provide screenshots of us emailing the customer if requiredWe also communicated with the customer when she initiated a chat with us we checked the email address also but the email was still not delivered to the customerAlso we have installed the Norton antivirus software for the customer on top of that the customer is also entitled to get another year of Norton from us at no cost once the first year runs outIf the customer wants a diagnostic report we could mail it to the customer on her physical addressWe are a legitimate computer repair company and do not run scams the customer had issues when she called the first time and our technicians have fixed all issues, Also the statement made by the customer about us installing spyware is incorrectThat software we installed is for customer's help as she could use that software to directly connect to our technicians and that can only be done by the customer we can not connect to the customers approval.Thanks and Regards,VOLCY PC SUPPORT###-###-####Note: Canceling the services will lead to deactivation of Norton security immediately

Dear Revdex.com,Thank you for notifying us about the customer's concernWe have completely investigated the case and found the technician fixed the computer and also installed AVG Antivirus from our end (Not bought by the customer)The customer is confused about more than one technician connected to the computer and as a technical support company that is a standard procedure if the case is escalated to higher technicianHowever as the customer is not satisfied we are issuing a full refundHowever after the refund the AVG antivirus would not be operational on customer's computer as that is our purchased licensed softwareThanks and Regards,VOLCY PC SUPPORT

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: Thank you for your helpThe check was received today; however, the bank has placed a "hold" for business days on the check awaiting confirmation of funds until March, This is to ensure that the check has sufficient funds and the company does not cancel or put a "stop payment" on the instrument.No other or previous checks have been receivedIf an earlier check arrives; it will be mailed back to the companyAlthough progress towards a resolution is being made, it is requested that the complaint remain open until the check has cleared and the refunded funds are in the accountReference to complaint ID [redacted] I will advise via email when the deposit has been secured Regards, [redacted]

We thought we were talking to Symantec Internet security when we sought help with a computer problemInstead of Symantec, 'Volcy PC Support' got us on the hook, representing that they are 'Symantec Partners',\ But I have since learned, after talking to a Norton/Symantec representative, that Symantec has never heard of them They (Volcy) spent most of a day monkeying with our computers (we haven't a clue as to what they were actually doing) and charged us $ When all is said and done, we don't know if they are on the up-and-up, or are scammers, or worse

Dear Revdex.com,Thanks for notifying about the customer's concernWe have thoroughly investigated customer's complaint but did not find anything that the customer is claimingHowever we are a service oriented company and customer satisfaction matters the mostWe have already refunded the amount back to the customerPlease see below:Refund ConfirmationTransaction [redacted] has been successfully ACCEPTED by the systemBelow is a summary: [redacted] * [redacted]

Ned did a terriffic job working on my computer todayHe took his time ,and after he was through, he double checked thins while I tried the computer outEverything is now working to my satisfactionNed is a very good technician Alan R [redacted]

Dear Revdex.com,Thank you for notifying us in regards to this customers concernWe will send a check worth $to customer and we will also update the customer with the check details and tracking number max by Monday via email.We request the customer to close the case as resolved.RegardsVolcy Pc Support

Dear Revdex.com,Thank you for notifying us about the customer's concernAs stated by the consumer that our company misrepresented us as [redacted] , after investigating there was nothing as such foundWe clearly notify all customers that we are Volcy Ventures and not any third party companyOur website indicates the same and nothing elseWe are an independent technical support company and we provide good service to our consumersWe believe in great customer service and understand consumer is not happy with the services so we will go ahead and refund the consumer's amount.Thanks and Regards,Volcy PC Support [redacted]

In February Volcy had me pay $to be on their programI was already on it for over a yearWhen I tried to get them to work on my computer they couldn't fix itThere was supposed to be a one month period that you could get your money backThey wouldn't give it backNoe yesterday I found out they are now bankrupt and I can't get my money back

Dear Revdex.com, Thank you for notifying us about the consumer's complaintHowever we completely disregard this complaint as we did not service this caseAlso in our advertisement itself it's mention that it's a service by volcy ventures clearlyWe do not scare consumers or clientsPlease let us know if there is any information needed Thanks and regards, VOLCY PC SUPPORT

On Wednesday July 22, I was ready to send an almost new computer back to the company back to the company that I had purchased it from Not a cheap computer either (Dell) I had been for several days looking at it, making calls to my internet provider to find out if I was on the "@ease program" & to Dell and they put me on hold I finally looked down at my task bar and seen a McAfee shield in the bottom right of computer I was desperate to find a phone number for this Antivirus Company everyone has heard so much about I do not know how I got this number but it was just the right number at the right time It was to Volcy Ventures and the person who answered spoke a little fast and I did not understand him at first and ask him to Please transfer me to someone I could understand and he told me that he would slow down his speech and we would see if that would work and I completely understood every word he said I had a very, very, SEVERE Trojan Virus I really did not understand the entire thing but between the very patient Computer Tech's Daniel & Depak that helped me I have a brand new computer Daniel is a yr old computer wiz I am proud to write this review for this company and for the people that they employee