VT Party Starters

Hello,Hello,We are writing in response to case # [redacted] , posted June **, This user has completed of the offers she needs in order to qualify for her $Dollar General gift cardThese offers were purchased while our offices were closed overnight on June **-**, The user has not contacted us through any of the various channels we provide for customer service inquiries, like our customer service online portal, or our email address: [redacted] Thus, this is the first we knew of this user's completion of offers and request for her incentiveWith that said, we'd like to give this user her prize if she can furnish us with proof that she completed a 4th and final offer to render her qualified for her incentiveIf she has already purchased this last offer, it is possible that our system has not processed her credit yet (this can take up to business days, as offers are processed by external partners); if she has not, she can return to our system via a personalized link that we'll be happy to provide if she reaches out to us at either of the above-mentioned contact pointsIf days pass and your offer has not credited, please reach out to us for a Manual Credit Packet.Please note, all users have days to purchase their offers, and days thereafter to submit a valid Claim Incentive via one of the contact points aboveBest,RewardZone USA

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The company has not responded to the original complaint that They offered a MUST choose ten and only offered Nine In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hello, This is in response to the consumer's rebuttal on case # [redacted] filed on 11/**Our emails to the consumer have gone undelivered, which explains why he was not receiving any of our correspondenceWe have informed the consumer of this via phone and have agreed to send the claim paper work via postal mail While there is no deadline to return this document we request that he return it as soon as possible for speedy processing Thank you,Mohit S*** Director of Compliance and Customer Service RewardZone USA

Thank you for contacting RewardZone USA, LLCThis is in response to the consumer's rejection of our response to complaint # [redacted] originally filed on 716.This consumer has indeed completed the requirements to qualify for the gift card incentive We sent a claim form to this consumer on and currently await the consumer to sign and return it to us We also require government issued photo identification and proof of mailing address if different from the one on the ID.Once we receive this documentation, we will promptly send the gift cardThank you,Mohit S*Director, ComplianceRewardZone USA, LLC

We have received this Revdex.com complaint dated We have since removed this consumer's information from our database and our partners' databases We are in constant contact with this consumer and have pledged to help resolve any further issues The majority of the emails that this consumer are getting are not coming from us and the consumer has reached out to us to complain about emails that were not sent by us nor our affiliatesWe are doing everything in industry best business practices to rectify this situation Revdex.com is very much aware of our business and has assessed an A+ rating based on our excellent customer serviceRegards, [redacted] Director, ComplianceRewardZone USA

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and They said they would look into it but have not confirmed that they will honor THEIR commitment to pay the $gift cardPer their instructions, I successfully completed trial offers(For some reason, only eight showed up )I have attached the listI emailed them many times to inquire as to why the other two trial offers I did were not listed and I never received a response/there was nothing in my "junk" mail eitherThey do not provide a telephone number to call eitherI have attached proof that I completed the two missing offersI provided photos of the items as well as a credit card statement showing the trial offers were paid (please see the date-November ***same day I completed all of the other trial offers)The two offers missing from the list are the teeth whitening offer and the Garcinia Cambogia offerThe credit card statement has telephone numbers to confirm that these products were indeed purchasedI have read other conplaints from consumers who have experienced the same problems with Reward USA...that is to say they too had trial offers missing from their lists...so they did not receive the $gift cardI am wondering if this is being done on purpose so the $gift cards do not have to be paid outI expect to receive my $gift card, as agreed upon not just a promise to look into it In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Thank you for contacting RewardZone USA, LLCThis is in response to the complaint # [redacted] dated 8/*/We require government issued photo identification and proof of mailing address if it differs from that on the ID This consumer has been notified of this discrepancy and we have requested supplemental documentation of proof of mailing address in order for us to process his incentive claim We apologize for the confusionRegards,Mohit S*Director, ComplianceRewardZone USA, LLC

Dear [redacted] : Thank you for contacting RewardZone USA We are in receipt of your complaint (File# [redacted] dated 122016.We apologize for the padvertisements on your phone If you would like them removed, please send us a screenshot of the pad and we can track down the marketing partner that is serving the ad to you.Regarding your incentive, please be sure to complete all of the requirements To qualify for a reward, you must complete the requirements based on the value of the promoted rewardIf the reward is valued at $or less (a Tier incentive) then you need to complete one silver, one gold, and two platinum offersIf the reward is valued above $(a Tier incentive) then you need to complete one silver, one gold, and eight platinum offers All offers must be completed within thirty calendar days of the first completed offer We have a limit of one reward per household within a 12-month period for a Tier incentive, and you must wait calendar months after you claim a Tier Incentive before you claim another Tier Incentive.We have searched our database for registration with your email address and we do not show any record of your paid participation in our program You mentioned the [redacted] offer Please provide the email confirmation that you received from them, so that we can grant you credit Additionally, you will need to complete the required more offers in order to get the incentive We assure you that once you complete the program requirements, we do send the gift card I suspect that you did not earn the incentive the first time around for the same reason of not fully completing the program requirements.Again, please send any screenshots of the padvertisements that you receive to [redacted] Also, please forward your email confirmation from the [redacted] offer to me at [redacted] .I hope this clears up any confusionIf you have any further questions, please reach out to me directly at [redacted] Regards,Mohit S*Director, ComplianceRewardZone USA, LLCFluent, LLC

Hello - We are in receipt of the Revdex.com complaint # [redacted] dated We are not in the business of scamming people We have honored this consumer's qualification as she did indeed complete the program requirements This consumer will be sent a prize within our processing time of 2-weeks This is not advertisement and this consumer was not lied to about their prize When the consumer participated in our program, she agreed to be contacted by email and phone by our third party marketing partners We did not instruct this consumer to give a business phone number for these marketing purposes.We have responded to each of this consumer's correspondences to us.This complaint is resolved and this consumer will be getting their prizeThank you.Mohit S*Director, ComplianceRewardZone USA

Hello – We are in receipt of the claim with the Revdex.com (complaint # [redacted] ) dated A bit about our program: The email that the consumer received was to prompt his/her entry into our survey and promotional program We operate the survey and the promotional program that appears after a consumer completes our survey Throughout this promotional program, a consumer must complete the required number of advertised offers in order to qualify for the promotional item We clearly state that simply completing the survey does NOT qualify you for the incentive It is clearly and conspicuously stated, on our sites as well as in our Terms and Conditions, that PAID PARTICIPATION is required Consumers must complete the required offers in order to qualify for the incentiveTo qualify for the incentive, a consumer must complete the requirements based on the type of incentive you signed up forIf the incentive is valued at $or less (a Tier incentive) then he/she needs to complete one (1) silver, one (1) gold, and two (2) platinum offers on the respective silver, gold, and platinum pagesIf the incentive is valued at $or more (a Tier incentive) then the consumer needs to complete one (1) silver, one (1) gold, and (6) platinum offers on their respective pagesOffers may repeat between pages and the offer will count depending on the page you complete it (for example, an offer may show up on the silver and gold page, if it is completed on the silver, it will count as a silver offer)All offers must be completed within thirty calendar days in the Eastern Standard Time zone Per our records, we see that this consumer has only completed of the offers required to qualify for the incentive Additionally, we replied to his email inquiry on Thank youMohit S [redacted] Director, Compliance RewardZone USA

[redacted] - Thank you for contacting RewardZone USA, LLCWe are in receipt of your complaint with the Revdex.com (File # [redacted] ) dated 12/*/We see that you have indeed qualified for the incentive and have earned the gift card We sent you the gift card, via email, on November **, The email has come from [redacted] and may have gone to your junk or spam folderAfter speaking with you on the phone and resending you the links, we have confirmed that you have successfully received your prizeThis matter is now resolvedRegards,Mohit S*Director, ComplianceRewardZOne USA, LLC

Hello, We want to apologize for this user’s frustrating experience! It seems that the user is referring to our Survey Voices program, which connects users to paid surveys onlineWe search the Internet for links to sites that offer the best pay-for-participation surveys (“Free Survey Links”) and provide the Free Survey Links to our users We identify products and services that may interest our users We also display ads for various goods or services offered by our marketing partners If a user clicks on a particular link, you will be directed to a website operated by the provider of the Free Survey Follow the instructions on that website The surveys available in the Free Survey Links may change from time to time so please stop back and see what’s available The third party websites offer users the ability to get paid for their survey responsesSurveyVoices does NOT guarantee that users will be paid for their answersFor more information, please visit [redacted] Thanks for your time,RewardZone USA

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I am being told I had to submit a claim form by 11/*I was not informed of this deadline until 11/**Even so, I could not have submitted it because, as previously stated, I never received the form or indeed any communication from the businessThe new deadline of 11/ [redacted] is of course unreasonable, as I still have not received the necessary formFurthermore, this deadline would have been impossible to comply with even if I had the form, as I was notified of it only three days prior, two of which were a weekend and postal holidayThe deadline for submission needs to be set to a reasonable date after I confirm receipt of the claim formI am being told that this claim form was re-sent to me, but no such message exists in my inbox, spam folder, or trashTo reiterate, this issue can only be resolved if I confirm receipt of the necessary paperwork and am given a reasonable submission deadline after said confirmation In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Thank you for contacting RewardZone USA, LLC.We have researched this consumer's email address and determined that it has been unsubscribed from our database on This change typically takes days to take effect and stop the messages.We have requested a copy of the email(s) from this consumer Once we have the offending email message in question, we can then more accurately determine who the email marketing partner is that sent the message and make sure that this consumer is permanently removed from their database.Regards,Mohit S*Director, ComplianceRewardZone USA, LLC

Lourdes -Thank you for reaching out to RewardZone USA.We have removed your name, email address and phone number from our database.However, you may be mistaken about who is calling you You referenced a million dollar sweepstakes that you were called about We do not run a million dollar sweepstakes Also, our website is not [redacted] , it is [redacted] Nevertheless, we have removed your information from our database Thank you.Mohit S*Director, ComplianceRewardZone USA, LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Hello,We are writing in response to Complaint # [redacted] filed According to our system, this user has not completed any of the offers necessary to qualify for her rewardAs our Terms and Conditions state, she’ll need Silver/Featured offer, Gold offer, and Platinum offers to qualify for a $1,Amazon gift cardIf [redacted] believes she has completed all required offers, she can email [redacted] for a Manual Claim Packet, which allows users to provide alternative proof of purchase for the offersShe’ll need to be able to furnish the Verification Team with a bank statement showing charges for the purchased offers, as well as confirmation emails for each offerMore information about this process is included in the Manual Claim Packet.If [redacted] has any further questions, she can email us at [redacted] , or by contacting us through our Customer Service Portal, as she did on 7/*/17.Best,RewardZone USA

Dispute Resolution:We are in receipt of the complaint # [redacted] dated 122015.For the following reasons, please mark this complaint as resolved:-This consumer has indeed completed the requirements for participation and has since been notified to complete the required paperwork We await the return of the signed paperwork, so that we may send her the prize.-We are not responsible for our third party advertisers' billing procedures We suggest contacting the vendor directly to inquire about the reason for the higher charge You may find a list of our active vendors here: [redacted] -Our system does not retro-actively credit offers to a consumer's incentive status We have, however, notified you that the offer in question has been accepted and credited.-Additionally, we have replied to each of your emails Our phone message clearly states that you must email us to get a response.-We have received your claim incentive and we await your return of the necessary signed paperwork Once we receive the required documents, we will send the prize Thank you.Mohit S*Director, ComplianceRewardZone USA

In response to the complaint # [redacted] We have accidentally shipped the gift card to an incorrect address We are now re-issuing the gift card to the correct address: [redacted] *** You should receive the gift card within weeks.Regards,Mohit S*Director, ComplianceRewardZone USA

Hello – I apologize for my delayed response I am writing in response to Revdex.com Complaint# [redacted] dated A bit about our program: We operate marketing and promotional websites that use surveys and user supplied and collected information to match users with advertisers and offers that we believe they’ll be interested in The sites are promoted with rewards – typically gift cards and merchandise – which users can earn by completing a specified number of offersThese offers typically require a purchase or a subscription to a service Please be advised that simply completing the survey will NOT qualify you for a reward As clearly and conspicuously stated on the landing page and in the footer of every page of our sites as well as in our Terms and Conditions, “paid participation” is required To qualify for a reward, you must complete the requirements based on the value of the promoted rewardIf the reward is valued at $or less (a Tier incentive) then you need to complete one silver, one gold, and two platinum offersIf the reward is valued above $(a Tier incentive) then you need to complete one silver, one gold, and eight platinum offers All offers must be completed within thirty calendar days of the first completed offer We have a limit of one reward per household within a 12-month period for a Tier incentive, and you must wait calendar months after you claim a Tier Incentive before you claim another Tier Incentive We have responded to each of this consumer's customer service tickets, letting her know that she has completed two of the required four offers in order to qualify for the $Netflix gift card Unfortunately, we do not have anything to do with the Microsoft Robux points This consumer has completed the following two offers and must complete two more, per our Terms & Conditions: [redacted] We have instructed the user that they must still complete one Gold and one Platinum offers in order to qualify for the $Netflix gift card We have given this consumer the following link to return to our program and complete the remaining requirements: [redacted] For additional information, please refer our terms and conditions [redacted] To check the consumer's incentive status, we have instructed that they please log onto the member’s area here [redacted] Thank youMohit S [redacted] Director, Compliance RewardZone USA