VT Party Starters

Hello, We want to apologize for this user’s frustrating experience! It seems that the user is referring to our Survey Voices program, which connects users to paid surveys online. We search the Internet for links to sites that offer the best pay-for-participation surveys (“Free Survey Links”)...

and provide the Free Survey Links to our users.  We identify products and services that may interest our users.  We also display ads for various goods or services offered by our marketing partners.  If a user clicks on a particular link, you will be directed to a website operated by the provider of the Free Survey.  Follow the instructions on that website.  The surveys available in the Free Survey Links may change from time to time so please stop back and see what’s available.  The third party websites offer users the ability to get paid for their survey responses. SurveyVoices does NOT guarantee that users will be paid for their answers. For more information, please visit    [redacted] Thanks for your time,RewardZone USA

Thank you for contacting RewardZone USA. We are in receipt of the complaint #[redacted] dated 6/*/2016.This consumer's email address has been removed from our database.  This consumer should not be receiving any more emails from RewardZone USA. Regards,Mohit [redacted]Director,...

ComplianceRewardZone USA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I CLEARLY SAW THE PAGE ON MY PHONE THAT IF CHECKED WOULD ALLOW YOU TO DO ANYTHING YOU WANTED WITH MY PERSONAL INFORMATION.A BOX HAD TO BE SELECTED AND CHECKED IN ORDER TO AGREE OR ALLOW YOU TO DO THAT.I DID NOT CHECK THIS BOX THAT ALLOWED YOU OR ANYONE TO SEND ME ANY MARKETING MATERIALS THROUGH ANY MEDIUM.  I READ THAT PAGE AND DID NOT -  I REPEAT DID NOT CHECK THE BOX ALLOWING YOU TO DO THAT OR TO SELL MY PERSONAL INFORMATION.  YOU ARE TO CEASE AND DESIST ANY AND ALL SELLING OF MY PERSONAL INFORMATION AND ANY MARKETING OF ANY KIND TO ME WITH ANY INFORMATION YOU HAVE. I HAVE ALREADY FILED A COMPLAINT WITH APPLE REGARDING THE WEATHER KITTY APP THAT YOU ARE EVIDENTLY PAYING TO ALLOW YOU TO OBTRUSIVELYAND FRAUDULENTLY APPEAR TO BE PART OF THAT APP AND COMPANY.    
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for contacting RewardZone USA, LLC This is in response to the complaint (#[redacted]) made with the Revdex.com office dated 8/**/2016. This consumer's email address has been removed from our database and will no longer be distributed to any of our marketing partners....

 Please allow 7-10 days for these changes to take effect. We apologize for your less than favorable experience. Regards,Mohit S[redacted]Director, ComplianceRewardZone USA, LLC

Hello,  We are writing in response to complaint #[redacted] filed on 11/*.  This consumer, [redacted], has successfully completed the program requirements and was sent his claim paperwork on 10/*. His claim form has been sent through adobe echosign.  His claim form...

needed to be completed by 11/*. As a one time courtesy, we will extend his deadline one week to 11/**. He must complete and notarize the claim form sent to him through adobe echosign and send it back with all of the required documents. We have resent the claim form for his convenience.  Thank you,Mohit S[redacted] Director of Compliance RewardZone USA

To whom it may concern: We are in receipt of the Revdex.com complaint #[redacted] dated 5/**/2016.This consumer did indeed participate in our program and successfully completed the program requirements as outlined in our Terms & Conditions.  We apologize for any confusion or delay in sending...

this consumer their claim paperwork.  We have since received the signed claim paperwork and will be sending this consumer their prize within 2 weeks.Thank you for contacting RewardZone USA.Regards,Mohit S[redacted]Director, ComplianceRewardZone USA

Dispute Resolution:We are in receipt of the complaint #[redacted] dated 12/**/2015.For the following reasons, please mark this complaint as resolved:-This consumer has indeed completed the requirements for participation and has since been notified to complete the required paperwork.  We await the...

return of the signed paperwork, so that we may send her the prize.-We are not responsible for our third party advertisers' billing procedures.  We suggest contacting the vendor directly to inquire about the reason for the higher charge.  You may find a list of our active vendors here: [redacted]-Our system does not retro-actively credit offers to a consumer's incentive status.  We have, however, notified you that the offer in question has been accepted and credited.-Additionally, we have replied to each of your emails.  Our phone message clearly states that you must email us to get a response.-We have received your claim incentive and we await your return of the necessary signed paperwork.  Once we receive the required documents, we will send the prize.  Thank you.Mohit S[redacted]Director, ComplianceRewardZone USA

Hello – We have tried to contact this user by phone and email.  I have left a voicemail on his phone and sent the following email:--Hello [redacted]- I just tried to call you and left a voicemail on your cellphone: ###-###-####. We have received your paperwork to claim the incentive, but have...

additionally requested a utility bill as proof of address.  Unfortunately, the proof of address that you sent does not have your name on it.  Please send us a utility bill with your name on it.  You will then pass our verification process and be sent the gift card. Please let me know if you have any questions or do not have a utility bill in your name.  --Once this consumer sends us the requested claim paperwork, we will send the promised gift card.  These verification requirements are necessary for us to enforce our guidelines for participation. Thank you   Regards, Mohit S[redacted] Director, Compliance RewardZone USA, LLC

Thank you for contacting RewardZone USA, LLC   We are in receipt of this consumer complaint (File# [redacted]) filed with the Revdex.com dated 10/**/2016.   I apologize for the delay in getting this consumer their gift card.  We had some issues with our fulfillment center...

that has caused a delay in many people’s gift cards.  This consumer's virtual gift card was sent to them today and they should be able to begin spending with it immediately.    In their complaint, the consumer mentions that she only has 60 days to spend the gift card.  This is not true and I do not know where she read this.  The consumer has one year from the day the card is sent to spend it.   Thank you for participating in the RewardZone USA Promotional Program. Regards, Mohit S[redacted]Director, ComplianceRewardZone USA, LLC

To whom it may concern:This is in response to the complaint made with the Revdex.com, file #[redacted] dated 7/*/16.Per the consumer's complaint, he claims that he completed the required offers to qualify for the incentive ($1,000 Walmart gift card.)  Our records indicate that he has...

not completed the required offers necessary to qualify for the incentive.  Our Terms and Conditions clearly state that paid participation is required and that Two (2) Silver, two (2) Gold, and six (6) Platinum offers must be completed in order to qualify for the incentive.  The consumer reached out to our customer service team and was promptly replied to, instructing him to send proof of purchase of the Silver, Gold, and Platinum offers that he claims to have completed.  Once we verify his participation to be valid, we will promptly send the gift card.  At this time, we still await this consumer's response with proof of purchasing the required Gold, Silver and Platinum offers. Thank you,Mohit S[redacted]Director, ComplianceRewardZone USA, LLC

Thank you for contacting RewardZone USAWe have alerted our email publishers to remove this consumer's email address from their system.This consumer is unable to provide substantial evidence of the SPAM email message, therefore we are unable to determine if the offending emailer is one of our partners.  The examples of SPAM that this consumer has sent do not appear to be any of our advertisements.  We await further clarification and are in separate communication with this consumer to further help resolve his issue. Please close this ticket as resolved. Regards,Mohit S[redacted]Director, ComplianceRewardZone USA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Lourdes -Thank you for reaching out to RewardZone USA.We have removed your name, email address and phone number from our database.However, you may be mistaken about who is calling you.  You referenced a million dollar sweepstakes that you were called about.  We do not run a million dollar...

sweepstakes.  Also, our website is not [redacted], it is [redacted] Nevertheless, we have removed your information from our database.  Thank you.Mohit S[redacted]Director, ComplianceRewardZone USA, LLC

Thank you for contacting RewardZone USA, LLC.We have researched this consumer's email address and determined that it has been unsubscribed from our database on 10/**/2016.  This change typically takes 10 days to take effect and stop the messages.We have requested a copy of the email(s) from...

this consumer.  Once we have the offending email message in question, we can then more accurately determine who the email marketing partner is that sent the message and make sure that this consumer is permanently removed from their database.Regards,Mohit S[redacted]Director, ComplianceRewardZone USA, LLC

[redacted] - Thank you for contacting RewardZone USA, LLC. We are in receipt of your complaint with the Revdex.com (File #[redacted]) dated 12/*/2016. We see that you have indeed qualified for the incentive and have earned the gift card.  We sent you the gift card, via email, on November **,...

2016.  The email has come from [redacted] and may have gone to your junk or spam folder. After speaking with you on the phone and resending you the links, we have confirmed that you have successfully received your prize. This matter is now resolved. Regards,Mohit S[redacted]Director, ComplianceRewardZOne USA, LLC

Hello –   I apologize for my delayed response.  I am writing in response to Revdex.com Complaint# [redacted] dated 2/**/2017.   A bit about our program: We operate marketing and promotional websites that use surveys and user supplied and collected information to match users with advertisers...

and offers that we believe they’ll be interested in.  The sites are promoted with rewards – typically gift cards and merchandise – which users can earn by completing a specified number of offers. These offers typically require a purchase or a subscription to a service.  Please be advised that simply completing the survey will NOT qualify you for a reward.  As clearly and conspicuously stated on the landing page and in the footer of every page of our sites as well as in our Terms and Conditions, “paid participation” is required.   To qualify for a reward, you must complete the requirements based on the value of the promoted reward. If the reward is valued at $100 or less (a Tier 1 incentive) then you need to complete one silver, one gold, and two platinum offers. If the reward is valued above $100 (a Tier 2 incentive) then you need to complete one silver, one gold, and eight platinum offers.   All offers must be completed within thirty calendar days of the first completed offer.   We have a limit of one reward per household within a 12-month period for a Tier 1 incentive, and you must wait 24 calendar months after you claim a Tier 2 Incentive before you claim another Tier 2 Incentive.   We have responded to each of this consumer's customer service tickets, letting her know that she has completed two of the required four offers in order to qualify for the $100 Netflix gift card.  Unfortunately, we do not have anything to do with the Microsoft Robux points.    This consumer has completed the following two offers and must complete two more, per our Terms & Conditions:[redacted]We have instructed the user that they must still complete one Gold and one Platinum offers in order to qualify for the $100 Netflix gift card.  We have given this consumer the following link to return to our program and complete the remaining requirements: [redacted]   For additional information, please refer our terms and conditions [redacted]   To check the consumer's incentive status, we have instructed that they please log onto the member’s area here[redacted]     Thank you. Mohit S[redacted] Director, Compliance RewardZone USA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. As long as I actually receive the product promised within the two to four weeks I was promised I feel the matter has been resolved.
Sincerely,
[redacted]

Thank you for contacting RewardZone USA, LLC. We are in receipt of the complaint #[redacted] dated 6/*/2017. We have verified that this consumer has completed their participation in our program and has qualified for the incentive ($1,000 gift card.)  We have sent this consumer their...

claim form and await its return with Identification and proof of address.  The form has not been returned to us and the window for eligibility is now over.  The consumer only has 30 days to complete the claim form and return it to us.  Despite this claim being expired, we will extend the deadline as a courtesy.  The consumer must return the claim form back to us.  It was sent on April **, 2017.  I have just issued a resend of the claim form, in case it got misplaced.  This matter is in the hands of the consumer and is considered resolved on our end.  We patiently await the consumer's return of the signed claim form and supporting ID/ Proof of address documentation. Thank you,Mohit S[redacted]Director, ComplianceRewardZone USA, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 
[redacted] sent a detailed explanation of why he believes his company did not do anything wrong and offered a $50 gift card in order to resolve the issue and I quote: "[redacted] [redacted]  [redacted].  Regards, [redacted] Director, Compliance RewardZone USA, LLC" I closed out the complaint with the Revdex.com based on this email.  I let [redacted] know that I did this and sent him an address where he could mail the gift card.  There is NO mention that I will have to sign a settlement letter, so indeed AFTER I had closed out the complaint with the Revdex.com, I was sent a 'settlement letter' to sign in order to receive the $50 gift card.  I wrote [redacted] back and told him that the agreement for the $50 gift card was in lieu of my closing the dispute, which I did and there was no mention that I would be required to sign a 'settlement letter' for his lawyers. I fulfilled my obligation and once again I find the business practices of this company to be underhanded if not unethical.  Sleazy comes to mind as well.  He continues to indicate that his company did not do anything unethical and yet he continues to prove himself wrong.  He also wrote me and said I could "[redacted].  These are heavy handed threatening tactics by someone claiming to want to "amicably' resolve this case and claiming to do "wrong".        
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted]
[redacted]
[redacted]
[redacted] Hello, RE: Revdex.com complaint #[redacted] The business is continuing to send advertisement e-mails after they gave a 10 day waiting period for their unsubscribe changes to take effect. I tried both unsubscribe options in the e-mails several times before even writing the Revdex.com. There was nothing broken about the process I went through to unsubscribe, other than it didn't do as promised. I don't want my complaint to be closed before I have a chance to respond. Also, I have cooperated with the business (in a cordial manner), and forwarded e-mails sent to my inbox to them. I have also sent them an e-mail today letting them know I am still receiving their e-mails after the date they gave (yesterday) that they would be stopped. Please help. Thank you,[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]