VT Party Starters

Thank you for contacting RewardZone USA, LLC. We are in receipt of this consumer's rejection of our response After constant contact with this consumer, we have ensured that she has successfully received the gift card The card is active and can be spent wherever VISA is accepted. This matter is now resolved and closed. Regards,Mohit S*Director, ComplianceRewardZone USA, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Reward zone has sent me the form to fill out and I sent my driver's I'd so as long as they send the card everything was taken care of

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
They did not address the fact that eight responses were required but only seven choices were given. This is clearly a fraud!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Thank you for contacting RewardZone USA, LLC We are in receipt of the complaint #*** dated 5/**/2017. Our records indicate that you have not registered on any of our websites and therefore we have not distributed your phone number to any of our advertising partners Are you
receiving these calls on a different phone number than ###-###-####? We have only searched that number in our database Please provide some more information about the calls you are receiving, so that we can help you track down the source We apologize for the inconvenience. Regards,Mohit S*Director, ComplianceRewardZone USA, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Thank you for contacting RewardZone USA.Can you please provide the email confirmations for the offers you completed? Our system does not show that you have completed any of the PAID PARTICIPATION offers on our site You can forward the email confirmations to *** We
will be happy to investigate this further for you. Regards,Mohit S*Director, ComplianceRewardZone USA

Hello - This is in response to the complaint made with the Revdex.com on 7/**/ File Number *** The consumer, *** ***, has indeed completed the requirements to qualify for the incentive We have responded to her inquiries and have sent her the
claim paperwork Once we receive the claim paperwork, we will promptly send the incentive of an iPad At present, we await her signed paperwork We have sent a follow up message, from Adobe EchoSign, with her claim paperwork that must be filled out Thank you.Mohit S*Director, ComplianceRewardZone USA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I appreciate the company responding to my complaint, but contrary to the statement made, I have not received a reply to any of the messages I have sent the companyI did however email Maggie at the email address provided with the confirmation of the offer missing on incentive status pageOnce I receive the $Disney gift card I will gladly issue an acceptance to the company's response and close the complaint as resolvedI look forward to hearing from the company and receiving my prize, thank you. *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Thank you for contacting RewardZone USA, LLC.We are in receipt of the complaint #*** dated 2/**/2017.We have been in contact with this user and have replied to each of her correspondence.This consumer has received the earned incentive ($1,gift card) and has activated and partially spent
it. This matter is resolved. Thank you,Mohit S*Director, ComplianceRewardZone USA, LLC

Hello, We are writing in response to Compliant # ***. We will accept the consumers utility bill as a courtesy due to the holidays approachingWe will fulfill the consumers incentive without the affidavit so the consumer can receive the incentive sooner. The
consumer will receive an email in 1-week from our gift card vendor allowing the consumer to choose between a plastic and a virtual gift card for the value of the incentive. Thank you,Mohit S*** RewardZone USADirector of Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Although I have Finally received a phone call from Reward Zone USA as they stated, the matter is still not resolved. I still have yet to receive a single email from them and have now provided a 2nd email address for them to email me at (***). I have fulfilled their request asking for a copy of my credit card statement showing the charges they want to verify. I have yet to speak to a person on the phone and or receive an email from them confirming they have received my credit card statement as requested, AND that they have verified the purchased and approved the release of the $*** gift card as the incentive program outlinedI am skeptical to file this complaint as resolved until it is in fact resolved; which means Reward Zone USA confirming my purchases and then actually mailing me the $*** gift card as the incentive outlines. We are taking a step in the right direction and I hope to resolve this matter soon]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Thank you for contacting RewardZone USA, LLC We are in receipt of the claim with the Revdex.com #*** Dated 1/*/A bit about our program: The email a consumer receives is to prompt their entry into our survey and promotional program. We operate the survey and the
promotional program that appears after a consumer completes our survey. Throughout this promotional program, consumers must complete the required number of advertised offers in order to qualify for the promotional item. We clearly state that simply completing the survey does NOT qualify you for the incentive. It is clearly and conspicuously stated, on our sites as well as in our Terms and Conditions, that PAID PARTICIPATION is required. Users must complete the required offers in order to qualify for the incentive. To qualify for the incentive, a consumer must complete the requirements based on the type of incentive that a consumer has signed up forIf the incentive is valued at $or less (a Tier incentive) then a consumer needs to complete one (1) silver, one (1) gold, and two (2) platinum offers on the respective silver, gold, and platinum pagesIf the incentive is valued at $or more (a Tier incentive) then a consumer needs to complete one (1) silver, one (1) gold, and (6) platinum offers on their respective pagesOffers may repeat between pages and the offer will count depending on the page you complete it (for example, an offer may show up on the silver and gold page, if a consumer completes it on the silver, it will count as a silver offer)All offers must be completed within thirty calendar days in the Eastern Standard Time zone. We ran this email address in our system and do not have any record of this consumer's paid participation in the sponsored offers. If she has indeed completed these offers, we have requested that she please forward the email confirmations that she had received from the individual vendors, so that we may verify her participation Those confirmation emails can be sent to *** If something went wrong and this consumer has completed the requirements or have another issue, we'd love to help outWe have already reached out to the consumer directly to request the following additional information: The e-mail address used and the approximate date you completed the requirementsIf the consumer has completed an offer and it does not appear on their incentive status page, please forward the email order confirmation for the missing offer to us (***)This order confirmation should show consumer's name, email address and order numberIf the consumer encountered a technical problem that has prevented her from completing the offers, please describe the steps taken prior to encountering the issueEvery detail given to us will help us identify and fix the issueOnce a consumer completes the required number of offers, we assuredly send the prize. We give out thousands of dollars in prizes each week to those consumers who properly complete the program requirements. We also encourage consumers to consider trying out the products listed within our Silver, Gold and Platinum pagesAs they will get a chance to try out great products, while being on the way to earning a prize. For additional information, please refer our terms and conditions *** If the consumer would like us to further explain or investigate the email she received, we have requested that she forward us the email, which was intended to prompt her entry into our promotional program She can forward the email(s) to *** For any future contact for any reason, we can be reached directly at *** as wellRegards, Mohit S*Director, ComplianceRewardZone USA, LLC

*** ***: We are in receipt of your complaint with the Revdex.com (File # ***). Our customer service team is tasked to address any complaints or inquiries that we receive and take the appropriate action to provide amicable resolutions to our users. We
provide quick turnaround and use complaints and inquiries to fine tune our website design and disclosures to maximize user satisfaction. Thank you for the opportunity to address your complaint. From your letter, we see that you have participated in our rewards program and have completed all of the requirements to earn a $1,Disney Gift Card. We apologize for not getting back to you sooner, but our response time is business hours. We have received your messages as well and have replied to them individually. Due to vagaries of the internet, sometimes an offer does not show up in our system when completed by a consumer. This is not a major concern, however, because we also accept any email confirmations that you received from the offer you completed as credit to your account. One of our dedicated customer service reps has already replied to your messages, requesting that you send the email confirmation that you received from the offer that is not showing up in your incentive status. You can forward that email confirmation to *** Once we have the confirmation, your account will be fully qualified for the $1,Disney gift card and we will promptly send you the claim paperworkI apologize for the inconvenience and any miscommunication that may have occurred. You can rest assured that this complaint will be resolved in a timely manner and the escalation to the Revdex.com was highly unnecessary. Nevertheless, we are in contact with you and await your email confirmation. We maintain an A+ rating with the Revdex.com and take customer service very seriouslyLastly, I cannot speak to the reviews you may have read. In 2015, we gave out over $400,in prizes to consumers who properly completed the program requirements. Chances are, the reviews you read were written by people who did not follow the program requirementsThis matter is resolved and will be marked closed. Please continue communication with our customer service rep, Maggie, at *** - We await your email confirmation for the offer that does not appear in your incentive statusThank youRegards, Mohit S*** Director, Compliance RewardZone USA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. I appreciate the quick turnaround on this and I hope there is no need to use your services for this matter again. Thank you!
Sincerely,
*** ***

Thank you for contacting RewardZone USA.We apologize for your less than favorable experience We have reached out to our call center partners to have your number removed. Please let us know if these calls continue. Regards,Mohit S*Director, ComplianceRewardZone USA

We are writing in response to Complaint #***, filed 6/**/We have been in near-constant communication with this user since her initial reward claim on 5/**/The user has successfully purchased of the offers she needs in order to qualify for her reward, and is in the process
of submitting documents to further her claim of having purchased more offersIt is difficult to determine exactly how many offers the user allegedly completed, as her initial claim states offers (per the user’s email on 6/**/17, attached here)Our Terms and Conditions clearly state that offers are required for a Tier Prize (anything valued over $100, like the $Visa card this user is claiming)Offers are required for a Tier Prize, which this user has also attempted to claim; however, we do not allow users to change the reward toward which they are working, as is clearly indicated in our Terms and Conditions. To handle situations such as this, in which a user claims to have purchased more offers than our system is showing, we have created a process through which users may submit alternative forms of proof of purchase*** *** is currently undergoing this process, and our Verifications team has been exceptionally responsive to her frequent emails, telling her precisely what additional documentation we require in order to deem her eligible and qualified for her rewardIn short, *** *** has so far failed to furnish the requested documentation, and so is not yet qualified for her rewardIf *** *** wishes to comply with the requests of our team, we would be happy to issue her rewardUntil then, we cannot send her reward, as she has not adequately proven her completion of our program. Our complete Terms and Conditions can be found here* *** We can be reached at *** if the user has any additional questions, or she may reply to our Verification team at *** Best,RewardZone USA Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I filed a claim against RewardZoneUSA under Complaint # ***I got a response from them todayThe email was very generic saying that I have been unsubscribedHowever, this is not the caseI received at least a dozen emails since thenI followed his instructions to forward the emails but this only yielded additional bounce messages coming my wayThey also said that this is the end of the corporate response which is not promising. Jared H***-K*** * ***###-###-####
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Thank you for contacting RewardZone USA, LLC. We are in receipt of the complaint #*** dated 5/**/2017. We have contacted our call center marketing partners and have had this consumer's phone number removed from their database The calls should no longer continue. Thank
you.Mohit S*Director, ComplianceRewardZone USA, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Hello Sir or Madame S***, Thank you for taking the time to respond to my frustrationPlease take time to read my response and I think you will understand where the frustration comes from and that is merited. On * February I enrolled in one gold and one platinum clubAt that time the DrSeuss Book Club was under the "Gold" category and the Disney Movie Club was in the "Platinum" categoryI have attached proof of enrollment in both clubsI clicked on an icon on one of the RewardZone pages and was conveniently kicked out of your system as if I'd never been there, however, the enrollments in those plans were in full effect. Subsequently, I've continued to receive emails with promises to receive Microsoft Robux and various gift cards because I only have a few more items to fulfill the reward requirementSo I continue on ** February with the Silver category enrollment into the ABC Mouse Online Learning Media; and Platinum category Garcinia and Slim Optimum. To date, my grandson nor I have received any Microsoft RobuxI've certainly not received the 522,advertised or any gift cards, only bills, and we didn't enroll in these clubs out of necessityAlthough I see that RewardZone does move been move items into other categories, I still have more than met requirements. The below attachments are proof of more than just the minimum required enrollment and purchases to obtain the advertised gifts and awardsI took a photo of the Slim Optimum bottle as further proof of receipt of the pills, and included the original additional promise of award advertisementThis was a bonus and I haven't received that gift card either. Sincere thanks for assistance with this matter. *** ** *** ***
***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***