VT Party Starters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedThe problem was that I couldn't receive emails from reward zone USAGuys are doing a great job and they are not scammersThank you for a pleasant Christmas gift
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.I can confirm that I have received the necessary document by mail
Sincerely,
*** ***

Samantha - This is in response to the Revdex.com Complaint (#***) dated 11/*/2016. I apologize for my delayed response After reviewing your account and all of your messages, we see that you are missing one out of the required offers necessary to qualify for the incentive I
see that you mentioned sending the email confirmation for the *** offer as proof of purchase Unfortunately, I am unable to locate that email Would you mind forwarding to me directly? My name is *** *** and I am the Director of Compliance here at RewardZone USA, LLC You can email me directly at *** Please also include my customer service team on the correspondence (***).Once we receive confirmation of your eighth and final offer, we will promptly send out your gift card You will have the option to take a virtual/e-gift card or a physical plastic card. I apologize for your less than favorable experience and any miscommunication that resulted in delay of your prize claim Please send the email confirmation of the *** offer (not listed below) and we will promptly send your gift card. The offers that we have record of your participation are:***
*** *** * ***
*** *** ***
*** *** ***
*** ** ***
*** ***
*** *** Please provide confirmation of the offer that is not listed above. Thank you. Regards,Mohit S*Director, ComplianceRewardZone USA, LLC

Thank you for contacting RewardZone USA, LLCThis is in response to the consumer's rejection of our response to complaint #*** originally filed on 7/**/16.This consumer has indeed completed the requirements to qualify for the gift card incentive We sent a claim form to this consumer on 7/**/and currently await the consumer to sign and return it to us We also require government issued photo identification and proof of mailing address if different from the one on the ID.Once we receive this documentation, we will promptly send the gift card. Thank you,Mohit S*Director, ComplianceRewardZone USA, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The company has not responded to the original complaint that They offered a MUST choose ten and only offered Nine
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and
They said they would look into it but have not confirmed that they will honor THEIR commitment to pay the $gift cardPer their instructions, I successfully completed trial offers(For some reason, only eight showed up )I have attached the listI emailed them many times to inquire as to why the other two trial offers I did were not listed and I never received a response/there was nothing in my "junk" mail eitherThey do not provide a telephone number to call eitherI have attached proof that I completed the two missing offersI provided photos of the items as well as a credit card statement showing the trial offers were paid (please see the date-November ***same day I completed all of the other trial offers)The two offers missing from the list are the teeth whitening offer and the Garcinia Cambogia offerThe credit card statement has telephone numbers to confirm that these products were indeed purchasedI have read other conplaints from consumers who have experienced the same problems with Reward USA...that is to say they too had trial offers missing from their lists...so they did not receive the $gift cardI am wondering if this is being done on purpose so the $gift cards do not have to be paid outI expect to receive my $gift card, as agreed upon not just a promise to look into it
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Thank you for contacting RewardZone USA, LLC. I have spoke to *** *** on the phone and assured her that we are not a rip off and that she just needs one (1) more offer to finish her participation in our promotional program We have recorded of the required offers already and there seems to have been an error with her *** and final offer requirement (Amora Coffee) If the advertiser did not record a successful sale, then we cannot grant credit to the consumer I have provided the consumer with a link to resume our program and collect the *** and final offer necessary to qualify for the incentive Once she fulfills this requirement, she will be able to easily claim the prize.*** *** can contact me directly when she has finished her last offer and I will put her through the claims process to collect her $1,gift card This matter is resolved. Regards,Mohit S*Director, ComplianceRewardZone USA, LLC

Revdex.com:They claim they'll remove my phone number from their list and their partners listAnd also state they'll remove their emailBut did leave it to me to unsubscribe from any possible interlopers

Thank you for contacting RewardZone USA, LLC. I have discussed this case with the consumer via email and have come to an acceptable resolution We have determined that the missing requirements were indeed met and we have supplied the consumer with the necessary claim paperwork to get her prize.We also responded to each of the consumer's messages to us, requesting that she provide proof of her participation in our rewards program Once she provided set proof, we have accepted her participation and have issued her claim paperwork. This matter is resolved. Thank you.Mohit S*Director, ComplianceRewardZone USA, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I am being told I had to submit a claim form by 11/*. I was not informed of this deadline until 11/**. Even so, I could not have submitted it because, as previously stated, I never received the form or indeed any communication from the business. The new deadline of 11/** is of course unreasonable, as I still have not received the necessary form. Furthermore, this deadline would have been impossible to comply with even if I had the form, as I was notified of it only three days prior, two of which were a weekend and postal holiday. The deadline for submission needs to be set to a reasonable date after I confirm receipt of the claim form. I am being told that this claim form was re-sent to me, but no such message exists in my inbox, spam folder, or trash. To reiterate, this issue can only be resolved if I confirm receipt of the necessary paperwork and am given a reasonable submission deadline after said confirmation.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello –   We are in receipt of the claim with the Revdex.com (complaint #[redacted]) dated 1/**/2016.   A bit about our program:  The email that the consumer received was to prompt his/her entry into our survey and promotional program.  We operate the survey and the...

promotional program that appears after a consumer completes our survey.  Throughout this promotional program, a consumer must complete the required number of advertised offers in order to qualify for the promotional item.  We clearly state that simply completing the survey does NOT qualify you for the incentive.  It is clearly and conspicuously stated, on our sites as well as in our Terms and Conditions, that PAID PARTICIPATION is required.  Consumers must complete the required offers in order to qualify for the incentive. To qualify for the incentive, a consumer must complete the requirements based on the type of incentive you signed up for. If the incentive is valued at $100 or less (a Tier 1 incentive) then he/she needs to complete one (1) silver, one (1) gold, and two (2) platinum offers on the respective silver, gold, and platinum pages. If the incentive is valued at $100 or more (a Tier 2 incentive) then the consumer needs to complete one (1) silver, one (1) gold, and (6) platinum offers on their respective pages. Offers may repeat between pages and the offer will count depending on the page you complete it (for example, an offer may show up on the silver and gold page, if it is completed on the silver, it will count as a silver offer). All offers must be completed within thirty calendar days in the Eastern Standard Time zone.    Per our records, we see that this consumer has only completed 5 of the 8 offers required to qualify for the incentive.   Additionally, we replied to his email inquiry on 1/*/2016 to let him know that he was three offers short of qualifying and gave a link to come back in and resume the process.  Since then, we have not received any notice that this consumer has completed the process.   Right now you have 5 of the 8 offers you need to qualify for your incentive: -        Guardstreet -        Hooked on Phonics -        Lifelock -        Garcinia Cambogia -        Sedona Beauty Secrets Please use this link to purchase your remaining three offers, and let us know when you’re done! [redacted]     This shall serve as our official reply/ dispute to your claim with the Revdex.com (complaint #[redacted]) dated 1/**/2016.       Thank you. Mohit S[redacted] Director, Compliance RewardZone USA

Dear [redacted] -Thank you for contacting RewardZone USA, LLCWe are in receipt of your complaint to the Revdex.com, dated 11/*/2015.  We responded to your many emails to let you know that we only have you registered for 4 offers.  You were told you need one additional offer and...

were also given a link to come back in to resume the process and register for your fifth and final offer.  In your emails, you claim to have completed four offers.  You need one more in order to qualify for the $100 gift card.  Once you complete the final offer, we promise to send you the prize.A bit about our program:  The email you received was to prompt your entry into our survey and promotional program.  We operate the survey and the promotional program that appears after you complete our survey.  Throughout this promotional program, you must complete the required number of advertised offers in order to qualify for the promotional item.  We clearly state that simply completing the survey does NOT qualify you for the incentive.  It is clearly and conspicuously stated, on our sites as well as in our Terms and Conditions, that PAID PARTICIPATION is required.  Users must complete the required offers in order to qualify for the incentive.  To qualify for the incentive, you must complete the requirements based on the type of incentive you signed up for. If the incentive is valued at $100 or less (a Tier 1 incentive) then you need to complete two (2) silver, (2) gold, and (1) platinum offer on the respective silver, gold, and platinum pages. If the incentive is valued at $100 or more (a Tier 2 incentive) then you need to complete two (2) silver, (2) gold, and (6) platinum offers on their respective pages. Offers may repeat between pages and the offer will count depending on the page you complete it (for example, an offer may show up on the silver and gold page, if you complete it on the silver, it will count as a silver offer). All offers must be completed within thirty calendar days in the Eastern Standard Time zone.You have completed: one (1) Platinum offer, two (2) Silver offers and one (1) Gold offer You must still complete: one (1) more Gold offer Please come back to our program via the following link to resume the process: [redacted]If something went wrong and you've completed the requirements or have another issue, we'd love to help you. Please respond with some additional information:1. The e-mail address used and the approximate date you completed the requirements.2. If you have completed an offer and it does not appear on your incentive status page, please forward the email order confirmation for the missing offer to us ([redacted]). This order confirmation should show your name, email address and order number.3. If you encountered a technical problem that has prevented you from completing the offers, please describe the steps taken prior to encountering the issue. Every detail you can give us will help us identify and fix the issue.Once a consumer completes the required number of offers, we assuredly send the prize.  We give out thousands of dollars in prizes each week to those consumers who properly complete the program requirements.  We also encourage consumers to consider trying out the products listed within our Silver, Gold and Platinum pages. As they will get a chance to try out great products, while being on the way to earning a prize.  For additional information, please refer our terms and conditions [redacted]If you would like us to further explain or investigate the email you received, please forward us the email, which was intended to prompt your entry into our promotional program.  You can forward the email(s) to [redacted]For any future contact for any reason, you can reach us directly at [redacted] as well.Regards,Mohit S[redacted]Director, ComplianceRewardZone USA, LLC

Thank you for contacting RewardZone USA.We are in receipt of the complaint (#[redacted]) Dated 9/**/2016.We have been in contact with this consumer and have let her know repeatedly that she has qualified for the incentive.  We have sent her the claim paperwork needed to complete her...

qualification.We have just received her signed claim paperwork and will send out the incentive within 2 weeks, per the terms of our program.Regards,Mohit S[redacted]Director, ComplianceRewardZone USA, LLC

Thank you for contacting RewardZone USA, LLC. We are in receipt of the complaint #[redacted] dated 2/*/2017.   I have been in contact with this consumer and have confirmed that he has completed the program requirements.  He has begun the claims process and will be getting the...

promised incentive.   This matter is now resolved. Regards,Mohit S[redacted]Director, ComplianceRewardZone USA, LLC

In response to the complaint #[redacted]. We have accidentally shipped the gift card to an incorrect address.  We are now re-issuing the gift card to the correct address: [redacted] You should receive the gift card within 2 weeks.Regards,Mohit...

S[redacted]Director, ComplianceRewardZone USA

Dear [redacted]: Thank you for contacting RewardZone USA.  We are in receipt of your complaint (File#[redacted] dated 12/**/2016.We apologize for the pop-up advertisements on your phone.  If you would like them removed, please send us a screenshot of the pop-up ad and we can track down...

the marketing partner that is serving the ad to you.Regarding your incentive, please be sure to complete all of the requirements.  To qualify for a reward, you must complete the requirements based on the value of the promoted reward. If the reward is valued at $100 or less (a Tier 1 incentive) then you need to complete one silver, one gold, and two platinum offers. If the reward is valued above $100 (a Tier 2 incentive) then you need to complete one silver, one gold, and eight platinum offers.   All offers must be completed within thirty calendar days of the first completed offer.   We have a limit of one reward per household within a 12-month period for a Tier 1 incentive, and you must wait 24 calendar months after you claim a Tier 2 Incentive before you claim another Tier 2 Incentive.We have searched our database for registration with your email address and we do not show any record of your paid participation in our program.  You mentioned the [redacted] offer.  Please provide the email confirmation that you received from them, so that we can grant you credit.  Additionally, you will need to complete the required 9 more offers in order to get the incentive.  We assure you that once you complete the program requirements, we do send the gift card.  I suspect that you did not earn the incentive the first time around for the same reason of not fully completing the program requirements.Again, please send any screenshots of the pop-up advertisements that you receive to [redacted].  Also, please forward your email confirmation from the [redacted] offer to me at [redacted].I hope this clears up any confusion. If you have any further questions, please reach out to me directly at [redacted]  Regards,Mohit S[redacted]Director, ComplianceRewardZone USA, LLCFluent, LLC

Sherri –   Thank you for contacting RewardZone USA, LLC.  I apologize for my delayed response.    It appears that you have been sending emails in reply to our messages.  Unfortunately, they do not come through in that system.  Our responses to you have been to...

instructing you to forward the emails to us at [redacted]  Instead, now that I am handling your case, can you please forward the email confirmations to me at [redacted]    I have tried to reach you at ###-###-#### but I am unable to get a hold of you.  Please call me at ###-###-#### or let me know a good time to try you again. Once I have verification that you have completed the required offers, I will process your gift card order immediately.   I will send the same message through the Revdex.com system.     Please reply asap, so we can get this resolved.   Thank you, Mohit

Dear [redacted] –   Thank you for contacting RewardZone USA, LLC.  We have received your complaint with the Revdex.com dated 1/*/2017 (File #[redacted]).   We see that you have purchased the following offers to earn the $1,000 gift card incentive:  
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[redacted]   Our records indicate that you completed 9 of the required 10 offers.   In your complaint, you mentioned that you completed all 10 of the required offers.  Often times, there are technical glitches that cause some offers to not show up in your incentive status.  Please identify the one offer that you completed that does not show up in the list above and send the email confirmation that you got for that offer to me at [redacted]  I will be able to verify your participation and make sure to grant you credit for that missing offer.   Once we have verified your participation, we will promptly send you the gift card.   Please send me the email confirmation for the offer that does not show up above.  I apologize for the inconvenience.     Regards, Mohit S[redacted] Director, Compliance RewardZone USA, LLC

Hello - We are in receipt of the Revdex.com complaint #[redacted] dated 1/**/2016. We are not in the business of scamming people.  We have honored this consumer's qualification as she did indeed complete the program requirements.  This consumer will be sent a prize within our processing...

time of 2-4 weeks.  This is not false advertisement and this consumer was not lied to about their prize.  When the consumer participated in our program, she agreed to be contacted by email and phone by our third party marketing partners.  We did not instruct this consumer to give a business phone number for these marketing purposes.We have responded to each of this consumer's correspondences to us.This complaint is resolved and this consumer will be getting their prize. Thank you.Mohit S[redacted]Director, ComplianceRewardZone USA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]