VT Party Starters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted] -We have received the consumer's rejection.  We reply with the following: [redacted]: We are in receipt of your complaint with the Revdex.com (File # [redacted]).    Thank you for the opportunity to address your complaint.  From your letter, we see that you have rejected our resolution.  We see that you actually have received all of our communications, contrary to your statements made. You have qualified for the prize and have completed the claim paperwork.  We have ordered your prize and you will receive it shortly.This matter is resolved and closed.Thank you. Mohit S[redacted] Director, Compliance RewardZone USA

Hello - We are responding to complaint #[redacted] filed on 11/*/2017.  We have tried to email this consumer several times, but our messages do not seem to be reaching his inbox.  As an alternative, I have just called and left a voicemail with the consumer indicating the final steps...

that we need him to complete before issuing the gift card.The status of his account is that it is in audit stage and we just need the bank/credit card statement backup of the charges for the offers he purchased.  When sending to us, we ask that he please block out the account number. Below, I have pasted our correspondence to you in the past: [redacted] [redacted] [redacted] [redacted] [redacted] [redacted]
[redacted] [redacted] [redacted]
 
[redacted] [redacted]  [redacted] I am sorry that our emails are not hitting this consumer's inbox, but I assure everyone that our customer service team has responded to each of his messages.  Nevertheless, we can take it from here.  We ask that he please provide the requested documentation so that we can move forward with processing the gift card order. I apologize for the inconvenience.Regards,Mohit S[redacted]Director, ComplianceRewardZone USA, LLC

Revdex.com:
Please ask the business to resend the emails I checked and didn't receive any to my email address [redacted] . 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We have received the complaint ([redacted]) dated 11/** 11:02 AM.We have communicated with this consumer via email, explaining the requirements for participation and how he has fallen short.  We have also given the consumer an opportunity to return to our program to properly complete the program...

requirements and earn the incentive.Please close this case. Consumer Message:Hi, Thanks for contacting Rewardzone!Unfortunately,
you don't have enough offers necessary to claim your incentive. Be advised,
simply completing the survey does not qualify you for an incentive.To qualify for the incentive, you must complete the requirements
based on the type of incentive you signed up for. If the incentive is valued at
$100 or less (a Tier 1 incentive) then you need to complete one (1) silver, one
(1) gold, and two (2) platinum offer on the respective silver, gold, and
platinum pages. If the incentive is valued above $100 (a Tier 2 incentive) then
you need to complete one (1) silver, one (1) gold, and six (6) platinum offers
on their respective pages. Offers may repeat between pages and the offer will
count depending on the page you complete it (for example, an offer may show up
on the silver and gold page, if you complete it on the silver, it will count as
a silver offer). All offers must be completed within thirty calendar days in
the Eastern Standard Time zone.You have completed:  Apex
Garcinia Cambogia Success 11/**/2015
4:48:22 PM Featured PlayStation
4You must still complete:   One
Gold offer and six Platinum offers Please come back to our program via the
following link to resume the process:  [redacted] If something went wrong and you've completed the requirements or
have another issue, we'd love to help you. Please respond with some additional
information:1.
The e-mail address used and the approximate date you completed the
requirements.2. If you have
completed an offer and it does not appear on your incentive status page, please
forward the email order confirmation for the missing offer to us ([redacted]).
This order confirmation should show your name, email address and order number.3.
If you encountered a technical problem that has prevented you from completing
the offers, please describe the steps taken prior to encountering the issue.
Every detail you can give us will help us identify and fix the issue.Once
we have this information, we will do our best to assist you.For additional
information, please refer our terms and conditions [redacted]To check your
incentive status, please log onto the member’s area here [redacted]We
are running a legitimate, ethical business. We give out thousands of dollars in
prizes each week to those consumers who properly complete the program
requirements. Please consider trying out the products listed within our Silver, Gold and
Platinum pages. You will get a chance to try out great products, while being on
your way to earning the prize.Thank
you,The
Reward Zone USA, LLC TeamConsumer Message #2:[redacted] –We received your complaint from the Revdex.com
dated 11/**15 11:02AM.The below email, sent to you yesterday, is in response to
your voicemail and details the requirements for our program and how to get the
PlayStation 4.Also, it is not a bundle prize.  You will only be
getting the PlayStation 4 with no extra items such as memory cards or
controllers.  We also reserve the right to substitute your prize for a
gift card of equal or greater value, to be used like cash.Please read the below email and feel free to re-enter our
promotional program to complete your requirements for participation.  If
you choose not to resume, your prize will be forfeited.We will be sending the same note to the Revdex.com to dispute your
complaint.Thank you,RewardZone USA

Hello–   We are in receipt of the complaint with the Revdex.com (#[redacted]) dated 1/**/2016.   We have unsubscribed the consumer's email address and she should no longer receive any email solicitations from us.   It is possible that a computer virus is sending to her...

contacts appearing to be from her, without consent.  We have instructed the consumer to conduct an anti-virus scan on their computer to remove any malicious program.  We are not engaged in any email marketing that would result in emails being sent from your address.    We have opened the line of communication for this consumer to reach out to us directly (at [redacted]) to voice any comments or concerns and to let us know if this activity has since stopped.     Regards,[redacted]Director, ComplianceRewardZone USA

We have repeatedly tried to gain clarity from this consumer about what she means by "tracking her phone."  In the interest of excellent customer service, we have provided some solutions to her problem but are unable to give certain solutions, since she will not elaborate on what issue she is...

having.  We are not engaged in any phone tracking practices and believe that this consumer is misguided on what their complaint is.Please close this complaint as we have repeatedly tried to reach this user to come to a resolution.  She is not responsive and just keeps making the same complaint over and over again.Regards,Mohit S[redacted]Director, ComplianceRewardZone USA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  Thank you for your help.
Sincerely,
[redacted]

Hello –   We are in receipt of the Revdex.com claim #[redacted] dated 1/*/2016.   We have unsubscribed this consumer's email address.  He should not be receiving any more emails.   If he is still receiving them, we have asked that he please forward to [redacted].  We...

will then be able to further investigate who the mailer is that is sending these emails and make sure that this consumer is removed from their database. This concludes our corporate response to this complaint.  Thank you. [redacted] Director, Compliance RewardZone USA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], helpful 
Sincerely,
[redacted]
 
.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hello,  This is message is in response to complaint number [redacted].  We have tried calling the consumer at his registered number and have not been able to reach him.  Nevertheless, we have approved his account despite one the requirements not being properly met. We...

have sent this consumer their claim paper work on 11/* and await its return before we can issue their gift card.  Please mark this matter as resolved.  Thank you, Mohit S[redacted] Director of ComplianceRewardZone USA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

  
Rewardzone does not provide proof of shipping.  They refuse to provide a tracking number and signature confirmation to verify and guarantee the delivery of my $1000 gift card. They are telling me that if my $1000 gift card gets lost or is sent to the wrong address, that they are not held responsible! I am so shocked that they do not provide tracking and a signature confirmation in the first place. This is necessary in order to avoid any issues during shipping and to fulfill their part of the agreement, which it certainly wasn't that I MIGHT or POSSIBLY receive a $1000 Gift Card upon fulfilling all the incentive requirements as stated in their terms and conditions. It is their responsibility to provide tracking and a signature confirmation so that their part of their agreement is FULFILLED!  Without tracking and a signature confirmation, the delivery of my gift card is not guaranteed. Since rewardzone refused to ship my $1000 gift card with tracking and signature confirmation,  I decided to pay for my own shipping expenses in order to secure the delivery of my $1000 Gift card.  On Oct [redacted], 2016, I ended paying for my own priority mail label.  I emailed rewardzone usa an attachment of a pre-paid, priority mail label that includes tracking and a signature confirmation. The pre-paid label is scheduled for delivery tomorrow, Oct [redacted], 2016. To my utter disbelief, rewardzone refused to accept the pre-paid label I sent them on Oct [redacted], 2016!!! They also changed what they agreed on their reply to my dispute. They had agreed to ship out my $1000 within 2 weeks of signing the winner claim form, which I signed on Sep [redacted], 2016. They are now telling me that they wont ship out my $1000 Gift Card until Oct [redacted], 2016 and that it will take 2 weeks for delivery after that!!!  They also told me that they do not provide tracking for their shipments and that they cannot accept my pre-paid label or them sending me a bill for my shipping charges that include tracking and confirmation signature!! They write one thing here on the Revdex.com and turn around tell me another!Their reply to my dispute was that they had agreed to ship out my $1000 Gift Card within 2 weeks of signing the Winner Claim Form. I signed the Winner Claim form on Sep [redacted], 2016. From Sep [redacted], 2016, to Oct [redacted], 2016, fulfills their 2 week period that they agreed to ship out my gift card. I will not accept my card to be shipped out without a tracking number and a signature confirmation. I offered to pay for my own priority shipping expenses via paypal, they said no. I paid for my own  priority mail label that included a signature confirmation, sent it to them via email as an attachment and still, they refused to accept it!!! I have evidence that on August [redacted] 2016, rewardzone usa shipped another participant of the incentive program, their award via priority mail!!! As stated above, priority mail includes tracking and the option of adding a signature confirmation! Yet they refused to ship out via priory mail for me. They did not accept that I pay for my own shipping and even worst, they denied the priority mail, pre-paid label I sent to them on Oct [redacted], 2016!!! Sounds to me like they had intended all along that I would not even receive my $1000 gift card in the first place!!  I will not close this dispute unless they ship out my gift card on Oct [redacted], 2016, which marks the 2 week period they agreed too to ship out my gift card.  My $1000 gift card has to be shipped via priority mail and with a signature confirmation! After shipping my card on Oct [redacted] 2016, they will have to send me an email with the shipment confirmation and tracking number!    
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We are responding to Complaint #[redacted], filed on 6/**/17. This user entered her information willingly into our promotion, and gave her date of birth as 4/*/1999, rendering her over 18 years of age. Additionally, she purchased one offer through our promotion, in contradiction to her statement...

above. That said, her information was not sold to any of our marketing partners, and she has been removed from our email subscription list. If she would like to complete her incentive (provided she is actually of age), she can reach out to us at [redacted] for a custom link to resume the process. Our age restrictions are clearly marked throughout the promotional program, and we in no way "cheated" this user. If she falsified her date of birth in order to advance in the process, she is in violation of our Terms and Conditions, which can be read in full here: [redacted] Best,RewardZone USA

Dear [redacted] –   Thank you for contacting RewardZone USA, LLC.  We have received your complaint with the Revdex.com dated *//2017 (File # [redacted]).   We see that you have purchased the following offers to earn the $1,000 gift card incentive:       [redacted]...

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     Our records indicate that you completed 8 of the required 10 offers.   In your complaint, you mentioned that you completed all 10 of the required offers.  Often times, there are technical glitches that cause some offers to not show up in your incentive status.  Please identify the two offers that you completed that does not show up in the list above and send the email confirmations that you got from those offers to me at [redacted].  I will be able to verify your participation and make sure to grant you credit for that missing offer.   Once we have verified your participation, we will promptly send you the gift card.   Please send me the email confirmations for the offers that do not show up above.  I apologize for the inconvenience.     Regards, Mohit S[redacted] Director, Compliance RewardZone USA, LLC      [redacted]      [redacted]   [redacted]     NOTICE: The contents of this message may be privileged and confidential. Therefore, if this message has been received in error, please delete it without reading it. Your receipt of this message is not intended to waive any applicable privilege. Please do not disseminate this message without the permission of the author.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], I have personally spoke to Mohit and he has assured me that my prize is in the mail. Although I have not received it yet, this resolution is satisfactory to me and the matter has been resolved. I hope to have my card within 2-4 weeks.
Sincerely,
[redacted]

Consumer was sent the claim form and we await its return so that we can process the claim and send the prize.Note to consumer:[redacted] – We received your complaint with the Revdex.com. I am writing because I am confused as to why you had gone tothe Revdex.com.  You have been sent...

the claimform on 6/** and we have been waiting for you to complete and sign it and sendback to us, so that we can send you your prize. Please look for the email from Adobe EchoSign with yourclaim form. If you have any further questions, please reach us at [redacted]  Thank you.Mohit S[redacted]Director, ComplianceRewardZone USA, LLC