VT Party Starters

Hello, We are writing in response to Compliant #[redacted].  We have sent the consumer the following message: We need you to complete the verification process before fulfilling your reward. We have received the initial reports from our Sponsors that you have completed the...

appropriate registrations with their company. As a part of our verification process please submit your billing statement (which includes your credit card and/or bank statements showing your name and address with the account number masked out) showing the transactions, that reflect your participation with all the sponsors.As per our Terms: Incentive Status. We reserve the right to require you to provide us with proof of payment for completed offers. Acceptable proof includes copies of bank or credit card statements. When you make copies of your statements, we ask that you mask out your account number.Please be advised that we do not accept pending charges. Therefore, send us your statement once all the charges are posted.You can fax your documents to ###-###-####, or scan and email to [redacted].You have 60 days from the date of this email to complete this process. Please note that failure to pass this verification will result in your being blacklisted from our program.Please be sure to add [redacted] to your safe-sender list. We are waiting on the required documents before we can continue processing the consumer's incentive.  Thank you,Mohit S[redacted] Director of Customer Service  RewardZone USA

Hello,We are writing in response to Complaint #[redacted] filed 7/**/17. According to our system, this user has not completed any of the offers necessary to qualify for her reward. As our Terms and Conditions state, she’ll need 1 Silver/Featured offer, 1 Gold offer, and 8 Platinum offers to qualify...

for a $1,000 Amazon gift card. If [redacted] believes she has completed all 10 required offers, she can email [redacted] for a Manual Claim Packet, which allows users to provide alternative proof of purchase for the offers. She’ll need to be able to furnish the Verification Team with a bank statement showing charges for the purchased offers, as well as confirmation emails for each offer. More information about this process is included in the Manual Claim Packet.If [redacted] has any further questions, she can email us at [redacted], or by contacting us through our Customer Service Portal, as she did on 7/*/17.Best,RewardZone USA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I really don't trust these guys. I have been trying to contact them through their contact us link in their website and calling their phone but no luck for a month and as soon as I opened this complaint with Revdex.com I heard from them. I will wait till I receive my incentive. then I can close this complaint.  thanks  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Thank you to Mr. Mohit S[redacted] for truly taking the time to investigate my complaint and seeking a resolution, and the NY Revdex.com for accommodating a medium for resolution.
Sincerely,
[redacted]

Hi [redacted], As we stated in our original reply to your complaint, we have sent several communications, including your claim form, to the email you provided: [redacted]. Unfortunately, we cannot change your email address, as one of the rules of our program is that you provide an accurate, working email address at the time of your registration; we can only use your registration email to communicate with you. Please check your inbox and spam folder for emails from us, especially a claim form that came from Adobe EchoSign.If you still cannot access your emails, please email us from the correct email address at [redacted]. Best,RewardZone USA

[redacted]- We are in receipt of your complaint with the Revdex.com (File #[redacted]).  Our customer service team is tasked to address any complaints or inquiries that we receive and take the appropriate action to provide amicable resolutions to our users.  We provide...

quick turnaround and use complaints and inquiries to fine tune our website design and disclosures to maximize user satisfaction.     Thank you for the opportunity to address your complaint.  From your letter, we see that you are being called by telemarketers without your permission.  From our records, we see that a [redacted] had come to our website registration and gave the phone number and opted-in to receive telemarketing calls.  Since this was not you, we have contacted our call center partners to have your phone number removed.  We sincerely apologize for any inconvenience this may have caused.  This certainly can be frustrating.  These calls will stop after today, March **, 2016.  If you require any further information, please feel free to contact me directly at [redacted].  Thank you, [redacted]

LBetter...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted].  I have not received any additional calls since I filed the complaint.  Which is what I wanted, however, I am still very concerned that my personal information was obtained and sold without my knowledge or consent.  Though the business indicates they contacted the businesses they sold my information to I have no way of verifying that.  I am making this as completed because the final result is as I desired but I still think that this business should be exposed to greater scrutiny.  What are they going to do in the future to protect other innocent consumers.  Was any attempt on their part made to verify the phone number provided was legitimate and owned by the person who signed up on their website? Was any attempt made to verify that the number was not on the state and national do not call lists or was a cell phone number?  My situation indicates a lack of ethics on the part of Rewardzone USA that concerns me greatly.   Thank for your assistance in this matter.   Sincerely, [redacted]  
Sincerely,
[redacted]

Hello,  We are writing in response to Complaint # [redacted] dated 11/*.  This consumer, [redacted], completed 1 offer in July 2017. We have no record of her participation in May as she claims, but our database only goes back 3 months for a consumer's participation in our...

program. Consumer must finish the program within 20 days of starting and complete the claims process within 30 days thereafter.  She may be mistakenly contacting the wrong company as we did not receive her ID in August as she claims.  Nevertheless, she has participated in our program, but has not completed the purchase requirements to qualify for the incentive. Our records show that she returned to our program on 11/*. She must complete the purchase requirements (10 sponsored paid offers) in order to qualify for the gift card. We welcome her to do so, while mandating that she adheres to the Terms and Conditions found here: [redacted] Please close this case and mark this matter as resolved.  Thank you, Mohit S[redacted]Director of Compliance RewardZone USA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
The representative from Reward Zone has stated that the onslaught of emails/solicitations is not from their business affiliates. These often vulger and disgusting email solicitations have NEVER before been sent to my email address until virtually the minute after my contact information was entered into a Reward Zone promotional giveaway. To suggest that they have no culpability in this manner is not an acceptable answer. The response to the damage they have created to my privacy and my life has not been sufficiently addressed and deserves further attention.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, but the matter has not yet been resolved. I have attached my response that I sent to the business on January ** and I have not yet had a reply from them regarding my gift card.
Sincerely,
[redacted]

To whom it may concern:This is in response to complaint #[redacted] posted to the Revdex.com on 5/**/2016.The consumer has been removed from our mailing list and should not receive any more email messages.  These changes take 10 days to take effect.  We would also like to...

investigate why the unsubscribe function on the email(s) you received did not work.  Kindly forward one of those emails to us at [redacted] and reference this Revdex.com case #[redacted] in your message.  Once we receive that email, we will be able to investigate which of our email marketing partners has not adhered to our unsubscribe policy and take appropriate action.We apologize for your less than favorable experience. Regards,Mohit S[redacted]Director, ComplianceRewardZone USA