Walking World

Good morning,We have filed a claim with the manufacturer on behalf of Ms [redacted] , as she has been informed I have assured her I will continue to follow up with her throughout the process and that it can take up to 4-weeks for a response from them Thank you

Dear Revdex.com,We have made contact with our customer and are returning her chair, since she reported damage the day of delivery We have scheduled the pick up for 10-06- Once completed, we can start to process the refund.This information has been explained to the customer I will be working with our customer directly to ensure the refund is processed.Thank you for bringing this to our attention.Sincerely, [redacted]

Dear Revdex.com, Our customer has had this piece of furniture in their home over a year and is past the re-selection dateWe have offered options to remedy the issues even after the Craftsman report stated that the damages were not a manufacture defectMr [redacted] has selected the option of exchange and we have it scheduled per his requestThank you for bringing this matter to our attention [redacted]

Dear Revdex.com, Please convey our apologies for the inconvenience our customer has had with delaysOur customers order has been deliveredThey received 30% off of their order as well as free deliveryA $Loyalty Card was ordered for them which Mr [redacted] acceptedThank you for bringing this matter to our attentionSincerely, [redacted]

Dear Revdex.com, Please convey our apologies for the inconvenience our customer has had with furniture damage I am working with Ms [redacted] and have the material ordered to restore her sofaOnce she receives it I will schedule a Craftsman to come and install itThank you for bringing this matter to our attentionSincerely, [redacted]

I have called the customer, I did leave a messageI will be needing some additional information so we can see if we can file a claim with the manufacturerIt's time sensitiveOnce I receive the information I will be able to submit a claim with the manufacturer on your behalfThis is a time sensitive matter, so the sooner I can get this information the betterIt usually takes about 30-days to hear back from themPlease bear with us in this processPlease see below: A picture of each piece (ieSofa, loveseat, recliner) at a distance An up close picture of the damaged area, even if it’s not damaged (We do this because a lot of time they will approve additional pieces so you don’t have mixed matched pieces) A picture of each serial tag on the item that is legible, we have to have the numbers to be submitted to the manufacturerThe tags are usually located under the cushions if they are removable or under the footrest if they recline.If the claim is accepted you will be issued in store credit for the amount of the original purchase price of the items, and then you can go into the store to reselect items of your choosingThey do not have to be living room items, can be used on anything in the store, of course if your purchase exceeds the in store credit you will be responsible for the remaining balanceWe do not pick up the old items, those would be yours to keep and do with as you like (donate, give away etc ).If you have any questions please don’t hesitate to let us knowmy email is [redacted] Thank you,

We thank you for sending this inquiry and will be researching for possible options for our customer and will follow up with themThanks! [redacted]

Dear Revdex.com,Please convey our apologies for the missing items with our customers delivery.I do show that the bed was set up with the rails, headboard and footboard and that the slats are indeed not included However, I show that the customer came in and picked up the slats on 10/02/15.If our customer needs us to send someone out to assist in installing the slats, we would be more than happy to do so We also agree with the customer and will refund the delivery fee.Thank you for bringing this to our attention.Sincerely, [redacted] ***

Dear Mr [redacted] : We would like to apologize for the issues that you have had with your order, and the delays that have resulted from the error made at the time the of purchase.After looking into the account and verifying with inventory for the availability of the items on your order we have found that we are unable to accommodate the request to have the items to you by ***/Unfortunately the items are not in our warehouse and we have been made aware that part of the sectional is further delayed.The soonest we can have a completed sectional delivered in the corrected color would be ***/We apologize for any inconvenience this may causeThank you,Debbie

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me From: [redacted] Sent: Thursday, June 04, 11:PM To: info To Whom It May Concern, This matter have been resolved Thanks for your assistance in this matter [redacted]

Dear Revdex.com, Please convey our apologies for the inconveniences our customer has had with delivery issues and refund processI have gotten with our accounting department and check department and asked them to please rush our customers refund for her Thank you for bringing this matter to our attentionSincerely, [redacted]

Dear Revdex.com, Please convey our apologies for the inconvenience of the refund requestIt has been process and applied back to the customer credit cardIt was process on 3/The customer should have the money within next to days Thank you for bringing this matter to our attention Sincerely,

Dear Revdex.com,Please convey our apologies for the experience our customer had.We are constantly working to develop and maintain the best customer service standards in our industryOur management is charged with a great responsibility and empowerment to help resolve issues as they arise It is very important to us that our employees provide clear honest communication and set realistic expectationsWe value our customer’s feedback and will thoroughly examine the described eventsWe have credited our customer for the mattress pad in same manner in which she paid This took place on 05/17/ The refund should be reflected on their account within 7-business days Some credit card companies will hold the funds 3-days before releasing them to the customerThank you for bringing this to our attention.Sincerely, [redacted] ***Office of the President

We are currently looking into this situationAs a side noteWe don't know where the customer is getting her figures fromHe whole order was only $1,The cost of the mattress was $We will be getting back with you soonThank you

Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: My husband is waiting on [redacted] to contact him to discuss compensation for our time, damages to personal property, and inconvenience Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:I have spoken with [redacted] several times regarding their customer service issues and poor service, and have received zero resolution to this problem They finally came out last night and fixed the drawer, but I still have no financial compensation for the time it has taken to resolve this matter and the delay in corrective action I have left [redacted] messages without a return phone call within the last week so I am not sure she will truly call me as Ashley furniture states she will Regards, [redacted]

Dear Revdex.com, Please convey our apologies for the inconvenience of the refund processI have reached out to the customer by email to see if we can get a good number for contact due to unable to locate the customer in our system with the number provided Thank you for bringing this matter to our attention Sincerely,

Complaint: [redacted] I am rejecting this response because: The fact is I wanted NEW desk and you gave me a 2nd hand me down deskYour 25$ in store credit is not worth it since I will not do business with a business who swindles their customersIf you do not want to give me a new desk than I reject this desk and ask you take the WHOLE thing back and I take my business somewhere elseLike I said earlier I do not expect to me given some hand me down desk which I paid ALOT of money forIf this is good enough for you then maybe you should try and swindle another customer into buying it because I will not do business with a company who treats their customers this wayHad I known this was the way they run their business I would of never have bought from them in the 1st placeIf the business does not want to give me what I paid for or refund me the desk I will go out of my way to take them to a small claims court and expose them for the bad practices they do on misinformed customers Regards, [redacted] ***

Dear Revdex.com,I just spoke with Mr [redacted] and he has received his loyalty card [redacted]